We were given an old room that was missing an entire shoji panel and the air conditioner did not work

The onsen is very spectacular and the building is charming .

Stayed in June 2024

Nothing

Everything

Stayed in May 2024

There was nothing that that bothered me enough to say anything.

The breakfast (and dinner) was wonderful. The traditional japanese meal was a first experience for me. The baths were also amazing, the outdoor one especially! The owner and staff were incredibly nice, helpful, and welcoming! Location is great for seeing the snow monkey park.

Stayed in May 2024

The only real negative I would say is the lack of a warm shower, it might have just been a problem at the time but it is literally the only complaint.

We had a wonderful stay at Onyado Hishiya Torazo. We did a one night stopover on the way back from Kanazawa to Tokyo. I would probably stay two nights if I was to do it again. I think the highlights for us were the exceptional food, warm and friendly staff and the lovely outside onsen. I think the weather also really helped create the atmosphere as we arrived in a flurry of snow which lasted all night. We unfortunately did not make the most of the other public onsen in the town which I would do if we had more time but the onsen within the ryokan was great for us. The owner greeted us when we arrived and a welcome message with our names was on the counter. He was very helpful with giving us recommendations in the local area and let us know how to get to the snow monkey park in the morning, a 1 minute walk to the bus stop. The ryokan itself is very old which really adds character. Both the dinner and breakfast were exceptional. A lovely selection of local dishes and some very tasty beef. The lady who prepared our meal was really welcoming and friendly. It was our first onsen experience. You leave the main building and walk a few steps through the pretty small garden to the entrance of the outside onsen. You could change a board over to let people know it was in use which was nice. It has been beautifully made and the lighting only added to the atmosphere. It certainly helped that a fresh layer of snow surrounded the onsen. The temperature was colder than the indoor baths, but for me, the outside one was perfect and I could have stayed there all night. It was our first ryokan and onsen experience that we wont forget.

Stayed in February 2024

Nothing not to like.

Authentic ryokan and very nice outdoor onsen on a hidden side street. Close access to the village public onsens that you need the provided a key to enter. Really nice experience in the town. Kaiseki meals worth it!

Stayed in March 2024

Loved every moment and wished we had stayed here and in the area longer, because it seemed so much effort was put in to our visit one day was a shameful Waste of their hard work!!

Every single thing was a remarkable life experience for our family. The bus stop from the local train station is a couple minutes walk to the property, just make sure to check your timetables (the buses are prompt!) so they align or try to reserve a taxi. We walked from the station up the hill as we missed it all and decided to walk to get to the jikokudani Onsen in time on that day - and didn’t mind in the slightest but this will be very hard for most. We arrived early and found the ryokan easily as it is right next to Onsen 9!!(which was awesome). They told us in advance that they were happy to store our luggage while we went out. Our names were written on a welcome sign and as we wanted to go see the Jikokudani Onsen before it closed we left our luggage next to the desk and hoped no offence taken. We arrived after a wonderful hike to see the monkeys to find our luggage in rooms and our host at the desk waiting to escort us to the room. He gave us a walk through of how to use the gorgeous traditional robes around the property and town, and what time dinner and breakfast would be. We also received the key to all 9 public baths in the town! The Japanese style room was spacious for our family and comfortable, extremely clean and with a welcome of traditional sweets and green tea. We went to a kaiseki dinner in a private room which was phenomenal. The hosts also very kindly accommodated our food requests and we are grateful for their effort. After dinner we went out on an onsen tour as a family which was incredible and and easy stroll through the beautiful town at night since they are open till 10pm. The private onsens at the ryokan are truly fabulous and open 24 hours, and the outdoor one could be reserved as a family by simply popping the reserved sign at the entrance ! We loved this ! 13 generations have managed this beautifully kept ryokan - and each have left their mark in the beautiful art and hobbies displayed.

Stayed in March 2024

Beautiful traditional building Beautifully decorated with private outdoor onsen. Great , welcoming host. Great location in an amazing town.

Stayed in March 2024

I love the place, I recomend the breakfast and dinner, the owner is the best

Stayed in March 2024

Nothing.

Everything!

Stayed in February 2024

The property and room were beautiful, the staff were extremely kind and accommodating, and the meals were amazing. It is a historic ryokan in a fantastic location. I genuinely hope I will be able to stay again soon.

Stayed in February 2024

a lot of stair to get to my room

the best hotel experience I have ever stay in Japan. so unique, full of traditional charm. the staff is super helpful, they let us keep our baggage after check out. I always want to try outdoor onsen but don't have the gut to do it with stranger, the best part is they have private outdoor onsen and its free! (the hotel should put it in the description, definitely a plus, its a nice surprise!). staying here not only comfortable but a whole experience. I can use any kimono, sandals, and bags available in the hotel and we use it to walk around the hotel.

Stayed in January 2024

The only downside was my tactical error made while trying to fit everything into only 15 days in Japan - we only booked one night! Two should be the minimum and when I return it’ll probably be for three.

This is the ultimate in vacation hospitality. The room was very comfortable and larger than I expected (we were a couple and our adult child in the three futon room). The onsen were amazing! By the way, my daughter has a tattoo on her torso so I asked about that and was told it would be no issue at all. Sitting in the room in a yukata sipping green tea after a long soak in a very warm onsen was probably the most relaxed I’ve ever been! And I’m a pretty relaxed guy. The whole experience of traditional dress, meal, accommodation, and the onsen was an absolute highlight of our vacation. And unfortunately I don’t remember his name, but the man running the inn deserves a special shoutout. Seriously one of the nicest people I’ve ever met. Don’t miss this gem of a vacation experience!

Stayed in January 2024

Nothing

In was the highlight of our trip! The owner was so kind and flexible to meet our needs. The onsen was beautiful! And the property was meticulously cared for. We would definitely recommend and hope to visit again!

Stayed in February 2024

Nothing to note.

Very authentic and centrally located hotel in an old family house comprised of two buildings. The owner was very polite and helpful, answering any question we had. Japanese breakfast was impressive and best of all was the outdoor onsen inside the property. Better than any other public onsen in town. The building is oldish but in good condition and clean. In winter temperature inside the house was a bit low but the thick futon beds and blankets were good. Not a luxury stay but very recommendable for a great experience.

Stayed in February 2024

Marvelous private spa, extremely friendly host, delicious cuisine.

Stayed in February 2024

Lovely calm Ryokan with friendly staff

Stayed in February 2024

That we only stayed for one night! It’ll be two or three next time 😁😁

So so so beautiful!! The building itself was absolutely gorgeous, clearly authentic traditional style, peaceful homely atmosphere. The room was amazing, so spacious, tasteful, bright and cozy. The staff were warm and helpful at all times and we got a great tour of the facilities at check in. Yukatas and a key to the onsens were provided in addition to the beautiful private baths on the property. The food was delicious, as were the tea and snacks in the room. 10/10 I can’t recommend this place high enough!!

Stayed in February 2024

Nothing. It was a perfect stay

Gorgeous atmosphere and the host was incredible

Stayed in January 2024

Excellent hospitality, enjoyed the stay. The outdoor onsen which can be chartered privately was very nice and calming.

Stayed in December 2023

Amazing property. Very authentic, beautiful, well located. The host was above and beyond. We ordered delicious dinner from hotel and never regretted. Onsens were great too. Beautiful and peaceful.

Stayed in January 2024

Great onzen! Super cozy! Well worth it, even if it’s just for one day! Breakfast was also very nice. Super nice host!

Stayed in January 2024

Nothing

It was exactly as advertised. Very interesting experience and welcoming.

Stayed in December 2023

Nothing. I liked everything about it.

Extremely charming property in an amazing location with the nicest host! You get access to the 9 baths in Shibu Onsen and are right next to bath #9 and the bus stop to get to the Snow Monkey Park or back to Yudanaka Station.

Stayed in December 2023

The food was just ok but it’s an experience we appreciated. I don’t know if I am too old for the futon or maybe I didn’t use it right. I had a hard time sleeping that night. The toilet in our room smells so that’s room for improvement. Other than that we enjoyed our stay.

The outdoor onsen is beautiful. This is the highlight of this ryokan for us. We were welcomed warmly by the owner. He gave my son a dragon origami which he is saving in his travel journal for memory. It’s a cute little place we recommend.

Stayed in November 2023