Loved our view of Osaka Castle. Loved our breakfasts & ambience, music. Great way to start the day!

Stayed in June 2024

Can’t fault this hotel.

Fantastic hotel.

Stayed in June 2024

My husband was told he wasn’t allowed to take a Coke up to the room so he had to finish it in the bar. We didn’t really understand why that was. Also the hotel is quite old fashioned and a bit tired and in need of some new furnishings, so that was a bit surprising given the price.

We booked a room with a castle view and it was absolutely amazing. The cityscape we had was incomparable. The room was large and the beds were comfortable. Check out isn’t until noon which is unusual these days and we enjoyed having an extra hour in the morning to relax. The reception staff and bellboy were lovely. The location is excellent - a ten minute walk from the castle and well connected to the rest of the city by Osakajo station which is 2 mins walk from the front door.

Stayed in June 2024

Nothing

Everything was great. The room was clean, spacious, and comfortable. There are multiple convenience stores and restaurants across the street and the view of Osaka Castle at night is beautiful.

Stayed in May 2024

I had no complaints everything was amazing.

The staff was amazing! They carried our bags to the room and we really enjoyed the top floor bar! The drinks were so good and the service was amazing as well. We were able to see the castle at sunset up there! I would definitely stay here again.

Stayed in May 2024

The location is great it near the metro station and Osaka castle with short distance walk. Breakfast are also great. I booked the castle view and it really nice view indeed.

Stayed in March 2024

Concierge

Location

Stayed in April 2024

Location not very central but also not far away and rooms are a little aged

Clean, Spacious for Japan, Friendly and Caring close to Osaka Castle Perfect for a night walk

Stayed in May 2024

Everything

Stayed in April 2024

No spa facilities

Spacious room, good location and very close to Osaka Castle, good choices of restaurant and super helpful staffs

Stayed in February 2024

Nothing

Very good / clean / close to osaka castle There is one staff in the reception he take us to the room ( sorry i don’t know his name ) but he helps when we know that we forget something in Tokyo, he assists us and he contact the hotel In Tokyo to send .. we was very happy to stay and we will come back for sure 😍😁

Stayed in April 2024

Nothing it had everything we needed during our stay

The hotel is beautiful and the junior suite was everything and more with an amazing view of the Castle that lights up at night

Stayed in April 2024

Room layouts are a bit dated, though modernized. Only one bathroom in the suites can be a challenge for 4-6 people.

Great location, top notch staff and amenities, restaurant service and quality exceeded expectations

Stayed in April 2024

location a bit far but otherwise, its okay

very nice suite

Stayed in April 2024

Location is a bit further away from good restaurants

Spacious, good breakfast and good location to visit the castle park

Stayed in April 2024

Nothing.

A beautiful, old school hotel. Fabulous location with an amazing view of the castle. Super helpful staff. Very comfortable room and little extras like coffee and papers to the room.

Stayed in April 2024

The only item coming to mind is that the bathroom interiors looked out of style.

Excellent location with views of Osaka Castle, the river and two subway lines close by. There are eating venues close by. We booked rooms with Castle views. Helpful and friendly staff.

Stayed in April 2024

Laundry is quite expensive here - it is designed for business men understandably, but an option for the traveller would be useful The hotel is rated 5 star, which is shown in the food and the service, but is not reflective in the rooms and the hotel itself - which is quite dated. It was our first time staying in a 5 star and we expected to go "wow!" With our room, but instead we more thought it was a nice 4 star. It lacked a wow factor of the hotel itself- the lobby feels like a shopping mall, rather than a 5 star lobby. It relies a lot on it's views Despite these things though, we still had an amazing time at the hotel

The location is good, right by the station, and we managed to get to everywhere easily. We loved the breakfast buffet - there are great options and the staff were very attentive. The room was big and we had lovely views of the castle. It was quite a cosy room and felt homely

Stayed in April 2024

Pillow's a bit flat (so I took the one from the other bed).

Location, friendliness of staff. Thank you! The hotel has a certain charm. It's a bit pricey but I really like the place. That's why I returned. Need to save more for my next trip 😁

Stayed in March 2024

The rooms could use some more outlets.

Customer service was excellent. Everyone on staff that we came in contact with was friendly, nice, and helpful.

Stayed in March 2024

The hotel is in business area so it will be very quite after office hours.

Staff service mind and hospitality. Location: very close to Osaka Castle

Stayed in February 2024

Expensive

Really nice hotel with one of the largest lobbies ever with shops and restaurants. It’s close to where you can take water-cruise boats and it’s close to Osaka Castle.

Stayed in February 2024

The rooms feel old, the mattresses were not very comfortable and the bathroom was inferior than bathrooms in similar hotels across Japan. Service is correct but not friendly. Not enough space for clothes in the room. Not even a stand or place for the suitcases.

The location is exceptional, very close to the Osaka Castle and the JR metro line. The hotel itself is very large and has several restaurants and other facilities. We had a wonderful view towards the castle. The buffet breakfast is very complete and very good, with both oriental and western options.

Stayed in March 2024

Nothing really

Beautiful hotel & the staff were beyond amazing

Stayed in March 2024