048-1592 Hokkaido, Niseko, Higashiyama onsen, Japan
#25 of 70 Holiday rentals in Niseko
Guests' ChoiceBased on 15 hotel reviews
9.3Cleanliness
9.6
Comfort
9.4
Location
8.9
Facilities
9.3
Staff
9.4
Value for money
8.6
Free WiFi
7.5
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Showing 1 – 15
Reviewed: 12 February 2024
Julie
CanadaNothing
Lovely design
Stayed in February 2024
Reviewed: 13 January 2024
Fu
AustraliaGood facility
Stayed in December 2023
Reviewed: 10 January 2024
Louis
South KoreaEverything was perfect !!!!!!!
Stayed in January 2024
Reviewed: 23 December 2023
Maarten
NetherlandsIt’s a real full size house with kitchen, dining and living room. We can stay in our own house but use all the facilities in Green Leave which is ski-in and ski out. Amazing, dedicated concierge give us shuttles to restaurants and help to arrange our trip.
Stayed in December 2023
Reviewed: 15 December 2023
Xiaoyun
SingaporeThere are many bugs in the house (not sure if coming from outdoor or not) I got bug bites on my fingers Wifi connection is poor
Well renovated, everything clean and comfortable Staff very friendly and helpful Concierge service is a happy surprise
Stayed in December 2023
Reviewed: 15 December 2022
Li
Singaporenothing
comfortable stay with excellent customer service support
Stayed in December 2022
Reviewed: 16 April 2023
Suzette
Singapore1) Prior to our arrival there were no emails from the host to check on our arrival time or if we needed help to get to the property. Any questions sent to the customer service email, most times I’ve to send a reminder email before they would reply & no apologies when they finally do. In fact the replies were curt. Overall wasn’t pleasant to work with the team. No warm welcome. Vast difference from Kyoto, the crew was amazing though a 4 star boutique hotel. 2) we were in Kasara in 2019 & loved the place. Decided to return in 2023. However Kasara has lost its lustre - 2-storey townhouse with 3 bedrooms en-suite toilets which is great for family of 4, with 2 grown boys. No lift, you’ll need to bring your luggage upstairs which is ok but no porter service or any offer of help so we did it ourselves. - YTL is a luxury chain however small details weren’t there, basic hygiene matters. Eg not only did they not provide hand soap in kitchen, when I asked for one, answer given was they don’t usually provide but would accommodate me with one! They expect their guests to handle food without washing their hands with soap or to use dish washing as hand soap? - property is getting a little old, chipped paint etc but not a big deal. - official website to book the property doesnt work well. Tried to book several times, all dates were blocked out (even for next year) even though property available. This has been an issue since 2019. And because of that, I booked via booking.com and didn’t get the 20% discount on ski équipment etc which you do via official website. Asked if they could extend, I understand if they can’t as a policy but the reply was really curt. 3) as we were there in March, things are slowing down a little, restaurants opening hours unpredictable. 4) my son had a mild wrist fracture from snowboard accident. The help rendered was poor, did book an X-ray & doctor appointment slot in Hirafu but no follow ups if we needed more help.
1) The check in was quite seamless. Waited only a short while at the reception for the host. No keys or cards which is great, just a pass code, same one for the ski storage areas near the gondolas. 2) There is a drying room/coats room at the entrance. Love the tatami mat dining room 3) it’s a ski in/ski out property, super convenient! 4) comfortable transport is provided to move around Niseko village, bus to Hirafu town center.
Stayed in March 2023
Reviewed: 8 March 2024
Muhd
MalaysiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 29 January 2024
Wimalin
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: 13 January 2024
Callen
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 February 2023
Manxu
SingaporeThere are no comments available for this review
Stayed in February 2023
Reviewed: 3 January 2023
Deborah
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 27 December 2022
Neil
United KingdomThere are no comments available for this review
Stayed in December 2022
Reviewed: 10 January 2022
Lisa
JapanThere are no comments available for this review
Stayed in January 2022
Showing 1 – 15
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