All the staff are very kind. The Japanese style house is unique and its worth a experience. They have private and common onsen (with beach view outside) We had a great time and would highly recommend this place

Stayed in April 2024

Location is not convenient but taxi service available within 2 minutes.

Everything about the hotel was so impressive. Room was huge, can properly fit family of 6. Ocean view from the window. We could even open the sliding window to let the breeze in and enjoy the wave sound. The staff was super attentive. Right after checking in, it felt like all the staff knew who we were. Private onsen was exception. Meals were top notch. Location was a bit off but we can live with that while enjoying what the hotel has to offer.

Stayed in March 2024

Tricky communication. Booked private onsen but couldnt find it and there was no-one around to help.

Beautiful room. Great view. Spotless, heaps of room and comfortable. Good tram to town. Really loved Hakodate.

Stayed in January 2024

Magical place. Exceptional service and hospitality from staff. The onsens were relaxing and beautiful. We loved the private bath to enjoy as a family. The room was immaculate and the view amazing. 10 out of 10!

Stayed in January 2024

You have to book the dinner fare in advance. We didn't manage to book the dinner.

Really cool traditional hotel and great facilities. The staff was amazing and very welcoming.

Stayed in January 2024

Room walls were thin so I could hear lots of noise next store from kids. Food was ok. Not great or fresh

Views were amazing!

Stayed in December 2023

Nothing bad!

Great view! Fantastic service! Kind people!

Stayed in December 2023

No vending machine. You could get from the 7-11 across the street.

All are wonderful. The big window with ocean-view is great. Nothing but soothing and relaxing. The futon bed and pillows are superb!

Stayed in December 2023

no washing machines for clothes

very nice, very facilitating

Stayed in December 2023

The advertisement text could have been clearer: if you book on the same day, you won't get dinner or breakfast. Also, they give you an energy surcharge upon checkout, which could have been included in the price on Booking.

Very friendly staff. Beautiful rooms, fantastic view.

Stayed in September 2023

There was little not to like here. The windows facing the ocean had inlaid wire for typhoon protection, but it detracted from the ocean view.

The dinners were spectacular. I'm not a huge fan of Japanese style breakfast, but everything was fresh and beautifully presented. The room was spacious, well laid out and convenient. I enjoyed opening the window just a crack to hear the sound of the ocean waves. The location was close to a tram stop for easy access to the downtown area. The staff was great!

Stayed in August 2023

An amazing ryokan. Fantastic views of the water from both of our rooms. Great food (we had breakfast and dinner each day). Amazing service while dining and great staff cleaning the rooms and checking us in. A little expensive but worth it.

Stayed in July 2023

There is nothing that disappointed us.

Very nice facility, wonderful meals (breakfasts and dinners), great ocean view and gracious staff (English was available) who were always available and eager to assist. The location was not in the central city but close enough to be convenient.

Stayed in August 2023

To be honest, for this level of accommodation, we've had better meals, but this is just our impression after one night and one dinner.

It is a rare opportunity to stay in a place of this caliber. We were given a personal attendant in kimono for the entire of our stay. The views were spectacular and the level of Japanese service was impeccable. The room was beautiful & offered every convenience (loved the espresso maker!). The futon beds were incredibly comfortable! The overall hotel was peaceful and refined. We highly recommend taking advantage of the private onsen. The baths are small, but have everything you need and offer a lovely view of the beach & ocean. The Kaiseki meal did a great job of introducing local specialties with a sense of humor and great play on words.

Stayed in August 2023

No in house dining facilities.

First time in a Japanese style Onsen. The place was wonderful and very relaxing. The staff was exceptional. And the view is spectacular.

Stayed in July 2023

Nothing.

Everything of this ryokan (quality room, great food, attentive service) has been to me perfect. In particular, I enjoy the onsen and like the history and tradition of the ryokan.

Stayed in June 2023

I would have loved to have more information about the history of the place but was too shy to probe…

This establishment has aged well and clearly pride itself in providing quality service to guests. the staff take pride in their work and do their best to make their guests comfortable even when communicating is not always easy. the dining experience was thoughtful and lovely and the private and public bath experience was quiet and calming.

Stayed in May 2023

none

The ryokan setting is beautiful with an amazing view of the water, private onsen time and service was impeccable. Food was beautifully presented. Highly enjoyed the welcome treat and tea.

Stayed in May 2023

Wonderful!

Stayed in April 2023

very well cleaned and maintained, the onsen was fantastic, the room was spacious overlooking the ocean. the staffs made sure we were well taken care of. genuinely an amazing experience.

Stayed in March 2023

Super clean, best halfboard, best service

It’s really awesome, the traditional Japanese ONSEN, the private tub is gorgeous. the best hot spring exp

Stayed in January 2023

Generally the additional charges for soft drinks during lunch and dinner were pretty sus considering the 5 star quality. Would have liked to pay more on booking.com for the stay at the hotel with everything included than to not have to worry about paying money at the hotel for the dinner/breakfast and private onsen charges. Generally when you're out on vacation you worry about the cost of the hotel/trip in the beginning and pay it before hand so it doesn't become something you have to be conscious of while you're trying to relax and enjoy everything.

The dinner and breakfast were absolutely amazing. The food is some of the best Washoku I have had in a long long time. The room had a massive double king bed and a beautiful view of the ocean. The private onsen was also so amazing. Apparently, one of the taxi drivers my partner and I took mentioned that Emperor Hirohito back in Showa 1954 had apparently stayed at this location many years ago. That should pretty much describe how amazing this place is.

Stayed in December 2022

The taxi service was extremely busy due to the ropeway being down for maintenance; however, one of the taxi drivers mentioned that the ropeway will be operational during the winter months and taxi service will return back to normal.

The booking website failed to identify requirement to reserve dinner or breakfast. Dinner and breakfast reservation is only accepted at time of booking the stay. The staff provided excellent recommendations of places to eat and the food choose was awesome.

Stayed in October 2022

We stayed for a Friday and Saturday night arriving late on Friday. We checked out on the Sunday morning and would have liked to have returned to collect our bags and have a shower / onsen before our flight but this was refused as we were no longer guests. Just seems very petty at a time when few people would have been using the facility.

Beautiful ocean views, super comfortable room, bed very comfortable too. Staff very attentive.

Stayed in September 2022