381-0401 Nagano, Yamanouchi, Hirao 7149, Japan
#33 of 68 hotels in Yamanouchi
Guests' ChoiceBased on 11 hotel reviews
9.1Cleanliness
8.8
Comfort
8.6
Location
9.2
Facilities
8.5
Staff
9.7
Value for money
9.4
Free WiFi
3.8
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Showing 1 – 11
Reviewed: 13 March 2024
Barbara
TaiwanNo, everything is good
The good location and delicious food
Stayed in February 2024
Reviewed: 9 March 2024
Richard
NetherlandsThe staff is absolutely fantastic! They doesn’t speak English but whit google translate, hands and feet we became really far. They helped us with planning our trip back to Nagano. In case you need help for information about the bus etc. go to the reception! They even brought us to the bus stop in heavy snow! The food is delicious! Super Japanese which gave us a traditional feeling. We also booked the typical Japanese room, do it for the experience (not for the comfort…) After a long day of skiing and cold the hot water spring is so nice and warm! Our best Japanese experience we had here and we will definitely come back!
Stayed in March 2024
Reviewed: 12 February 2024
Geoff
Hong KongHelpful and kind staff. Prime location next to the higashideyama Gondola lift. Reception staff went out of their way to ensure we got the right express bus to Nagano giving us a lift to the bis station. The onsen is also very nice and clean.
Stayed in February 2024
Reviewed: 21 January 2024
Mira
AustraliaHad to open window to cool room down Needs refurbishing Hard pillows, no private shower Few local buses to Hoppo Onsen
Wonderful food and staff Good location next to gondola 16 and views Comfortable spacious room Good Onsen
Stayed in January 2024
Reviewed: 6 January 2024
Sulaiman
AustraliaThe property is a bit challenging to reach through public transport as there is only certain buses that go to the area.
The staff were all incredibly friendly and helpful. Going above and beyond to assist us. It is very well situated to the gondola heading up the mountain!
Stayed in January 2024
Reviewed: 15 April 2023
Reichenbach
Hong KongWonderful staff, very helpful. If you want to experience traditional Japan - this is the place to go.
Stayed in March 2023
Reviewed: 26 March 2023
Barrie
AustraliaJust a "heads up" in that it is not truely "ski-out ski-in". Yes, you can ski out to the gondola station, but that opens a little later than other lifts, and maybe not at all if it's snowing heavily or it's windy. To get to other lifts, such as bottom of Giant, you'll need a 100m walk before being able to ski. And you will definitely have a 100m walk at the end of the day to get back to Iwasuge.
A true Japanese experience, with marvelous breakfast and dinner. Enough food to satisfy a Sumo wrestler. Brilliant !! Fantastic Onsen ... Really big with panoramic windows looking out over the slopes. The staff speak very little English, but they will go out of their way to ensure you have the best experience possible. I think I was the only non-Japanese person staying there and I really enjoyed my week at Iwasuge. There was a booking.com mistake in that I booked a twin room with single occupancy, but got charged for dual occupancy. Iwasuge noticed this, contacted me, and the difference was refunded. If they had not of done this, I would never have been aware of the mistake. Thank you so much for your integrity. Local bus stop is only a short walking distance away, but a little steep and slippery, so Iwasuge's pick up and drop is is really appreciated. Conversely, if you mis-time the last lifts to get back, the local bus shuttle will get you there (Hoppo Onsen bus stop) and then a 100m walk, and you are home easily in any case. I booked the mountain view room and was really glad that I treated myself to this bit of extra luxury. Yes, I will certainly be looking forward to staying at Iwasuge on my next trip to Shiga Kogen.
Stayed in February 2023
Reviewed: 6 April 2023
David
JapanOverall a bit dated and worn. Has seen better days but it weathered the pandemic and likely will be back up to speed when travel resumes in earnest.
Right on the slopes by the gondola. Staff very friendly and helpful. Clean rooms. Good food.
Stayed in March 2023
Reviewed: 21 February 2024
Sock
SingaporeThere are no comments available for this review
Stayed in February 2024
Reviewed: 19 February 2023
Vladimir
CanadaThere are no comments available for this review
Stayed in February 2023
Showing 1 – 11
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