Beautiful hotel in a beautiful quiet surroundings, the entire experience from the room, staff, food and onsen was unique well put together and memorable.

Stayed in September 2024

The onsens available to all guests were by far the highlight for us, as well as the beautiful meals and service.

Stayed in September 2024

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Beautiful onsen en Nice location though remote.

Stayed in September 2024

Dinner and breakfast is too big and some combinations unusual. The simple dishes were the best.

The beautiful location and onsen and friendly staff

Stayed in September 2024

My room was clean and well appointed, but could use some freshening up. The woodwork was a bit worn.

This hotel is in a lovely wooded setting away from Tsumago. Guests are treated to a free shuttle from Tsumago near the Nakasendo Trail and return ride to either Tsumago or the Nagiso Train Station. Super convenient for hikers. Dinner had the most extensive menu I’ve been served anywhere! Loved the 400 year old Japanese Cypress raw edge table in the lobby.

Stayed in September 2024

The staff serving the kaiseki were all international and detracted from the traditional Japanese experience. Also, there are no elevators so if you have heavy luggage, it can be a challenge.

Breathtaking mountain views from floor-to-ceiling windows in room and lounge area. Wonderful luxury lodge feel to the facility. The outdoor onsen was unbelievably peaceful, beautiful, and the perfect temperature. Kaiseki dinner and breakfast were delicious.

Stayed in August 2024

Set in the mountains, this hotel has beautiful surroundings. The staff were all wonderful and the service was impeccable. The food was delicious, the onsens were all wonderful. This stay was a highlight in our trip to Japan.

Stayed in July 2024

A wonderful space to unwind for a weekend. We stayed as a break from traveling in the cities. Took the shuttle form Nagiso. We really enjoyed the atmosphere and common rooms. Dinner was fantastic!

Stayed in July 2024

Great place to relax

Stayed in May 2024

Very nice hotel. Clean, beautifully located, friendly staff, wonderful onsen and absolutely delicious food.

Stayed in July 2024

Nothing

Location was fantastic, in the middle of the nature. Onsen spectacular. High quality food, delicious Japanese cuisine. It was a dream to spend a couple of nights in this amazing hotel. To regenerate yourself.

Stayed in July 2024

The hotel didn't send us any information before our arrival. Check in time define by the hotel is 15:00-23:00 We arrived at 18:40 after a day of hiking in the humidity of Japan in July. they told us Dinner is at 19:00 and they didn't agree to let us take a shower before dinner...

True Japanese style Amazing view from the room. Everything is clean and well equipped. The Dinner was very impressive

Stayed in July 2024

Not applicable

Sublime view of the mountains covered in forests. I wish I would have had time to explore the srea. The lounge area was very inviting. I particularly enjoyed the outdoor Onsen. I went several times. The room was very spacious and equipped with everything I wished for during the stay. They made my bed during the great dinner experience, what seems to be custom but for me it was a lovely surprise. So much food and so delicious. The waiters were very kind. Shuttle service was on time and communication with the hotel beforehand proactive friendly and helpful

Stayed in July 2024

The calm atmosphere, the service during the dinner, the food was incredible, the privacy

Stayed in June 2024

There was nothing to not like. It would be expensive to get cabs places and you wouldn’t be able to walk to where you wanted to go but they have a shuttle that you must book which is honestly perfect. It was out of the way and peaceful.

The staff really looked after you. The onsens were exceptional. The breakfast and dinner were delightful as well.

Stayed in June 2024

The Japanese floor mattresses were too hard for us.

The hotel was very convenient to the Tsumago area with the complimentary shuttle. The onsen felt great after a day of hiking. Dinner and breakfast was in a private room for our group of 7.

Stayed in June 2024

There were room fresheners deployed in the main lobby area. My partner is allergic to air fresheners. We asked that they be turned off and they were temporarily. No one should use air fresheners. They are toxic

Ample and interesting.

Stayed in June 2024

Pretty old facility (although part of the charm), very simple and small onsen

The scenery, view, food, staff were all amazing

Stayed in June 2024

Not ice cream after hot spring…

Food and hot spring

Stayed in June 2024

Horse intestines and horse meat as part of the dinner and breakfast menu. I requested not to have those items before arrival but they still were served. They did accommodate my wife with a vegetarian meal. Also, no coffee served in the morning. Instead, you could go to lounge area and bring it back to your table or drink afterwards.

Great onsen outdoors after walking on nakasendo trail. Kieseiki meal for dinner and breakfast. Really feel like you are away from it all in the mountains. Great to have a 20 minute shuttle from Tsumago.

Stayed in June 2024

Nothing

Spacious, well decorated, delicious Kaiseki dinner, lovely onsen!

Stayed in May 2024

Nothing

Cosy, lovely rooms that look to the mountains, massage chair, onsen

Stayed in May 2024

It’s a distance from the town but they provide a very reliable shuttle

The staff were exceptional catering to our every need and the food was unusual and fantastic. It felt like a very authentic experience. The onsen was fabulous

Stayed in May 2024

That I didn’t stay longer

This was a fantastic family experience in very authentic and classy Japanese ryokan. I loved the private onsen. The staff were all professional and exceptionally welcoming. The food was amazing.

Stayed in April 2024