During check out, I had to phone them to follow up our luggages that needed to be brought at the hotel lobby. They were too slow. Room cleaning service is bad. The room was still dirty when we came back. The restaurant’s lunch buffet was terrible.

Location.

Stayed in December 2023

Nothing the property was perfect

Great view and convenient location for subway

Stayed in December 2023

service, price

good view

Stayed in November 2023

The fit and finish of the hotel was extremely dated. Especially the rooms and the hallways leading to the rooms were worn, with stained and frayed carpets in the hallways and the stench of smoke in non-smoking rooms. The room was otherwise very pleasant and comfortable, although by no means modern.

The staff throughout my hotel stay was very professional and attentive. I was very impressed by the breakfast offerings, although the dinner options were very much on the pricey side, even for Tokyo.

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

It old old and dirty.

The view!

Stayed in October 2023

Uncleanliness

Unclean and dirty not good value for money plus expensive. I wouldn't recommend anyone.

Stayed in October 2023

Overcharges for everything like even pay for avocados for vegetarians when breakfast was included, swimming was extra, internet was even extra.

Stayed in September 2023

nothing really. maybe one thing is no family room. If hotel can provide two bedrooms for family would be good.

Location is good, luxury harbour view and delicious food. I really enjoy the buffet every day. very friendly for family with kids. Staff are always friendly. I also love the laundry service.

Stayed in September 2023

how expensive it was, but i guess value for money, and how the pool isn’t free

how grand it looked and how nice it was

Stayed in September 2023

Although breakfast was included, almost everyday they checked if that is true before I got my breakfast! I think there was a disconnection between teams

view, location, service

Stayed in September 2023

No bell boy service. Need to pay for extra Facility such as swimming pool

Good bed and quiet room

Stayed in September 2023

The aircon supply is not clean and dusty! My wife kept coughing while return to room.

Stayed in September 2023

Location was pretty good

Stayed in September 2023

You can relax, very near tha malls, the best is the pool view of rainbowbridge and tokyo tower is center,its great location to stay👍👍👍

Stayed in August 2023

Please send some money to clean and renew your property

Stayed in July 2023

requested connection room but didn’t get it when we arrived. We are family 4 our kids had to stay separately which I didn’t like we found grand nikko with 4 beds inside so had to change our stay next day

Stayed only one night Loved our stay here good breakfast. Good may be couple stay our friends with kids we had to book another room

Stayed in August 2023

They don’t except my membership because I book through booking .com not book through them direct so they didn’t give me points for my membership .

It was perfect and they are very kind 

Stayed in August 2023

The furniture is really old

Really old hotel

Stayed in August 2023

There are many things which could have been better! Firstly, the description of rooms does not make clear the difference between 'Sea view' , 'Tokyo Bay' view and 'Rainbow Bridge' view - yes....., it's obvious when you get there, but not when you're booking a room! We assumed, wrongly, that all rooms face the city and afford fantastic views - wrong! We ended up with a view of the port and the skyrail line (see photos) - so be careful if you really want a great view from your balcony. Secondly, the hotel itself appears to survive on the Hilton name and reputation alone; this was not reflected in the standard of the rooms, facilities and service. This hotel is well past its best, and needs to be dragged into the 21st century in order to compete with some of the other fantastic hotels we have stayed in. To be fair, the furniture and fittings are of the quality you would expect for a five star establishment, but everything appeared dull and dated. Our room was no exception, with no technology (charging ports etc.) no minibar, no coffee machine, and a stained carpet; well overdue a change. However, again, to be fair, the bed was very comfortable. For a 'five-star' hotel to be charging for wifi and the use of the pool facilities nowadays is a blatant 'money grab' and i would really like the hotel management to justify these charges. We used the pool twice and paid A$100 for the 'privilege'! Ridiculous! Luckily, we spent as little time as possible in the hotel as there is so much to do in both Odaiba and in the city. Having talked to several other travellers who stayed in different hotels, we felt even more disappointed with our choice. Having absolutely loved Tokyo (this was our first visit) we will definitely return again - but not to the Hilton Odaiba.

We chose this hotel for the Hilton reputation, the views offered from the rooms and for the location (we wanted to be outside of the CBD but be close to public transport). The only plus was the location; perfect spot on the waterfront, with Aqua City, and Diver City malls within walking distance. The Yurikamome skyrail line is literally on the hotel doorstep, and we used this every day for easy access to the city. The only other good point was the breakfast; very good choice and good value.

Stayed in August 2023

Nothing to say here

The views from the rooms were amazing. The staff at the hotel were exceptional and the breakfast had variety. Would definitely recommend this hotel because it was a stone's throw away from the train station and very convenient if you're travelling to Tokyo Big Sight and/or city centre.

Stayed in June 2023

Nothing

Everything was great

Stayed in July 2023

The room floor carpet doesn't look clean enough

Location and room space

Stayed in July 2023

Location, close to station. Staff were attentive. Good stay

Stayed in July 2023

Everything is great! Room is a little bit small for family with 4

The location is great! just 2 min walk to the JR line where you can reach to everywhere. The room view is amazing, facing the Tokyo Bay! Very relaxing at night to walk along the beach. There are a Aqua mall within a few steps. Nice stay!

Stayed in June 2023