Very comfortable hotel and great Onsen .

Stayed in May 2024

Good location. Clean room. Good service. Friendly staff.

Stayed in June 2024

Parking was a bit of a distance but not a major issue.

I loved the onsen bath, cold plunge and sauna. It was very clean and modern. They also had free amenities like razors and so forth. I also appreciated the fact that they had free drinking water available in the bathing area. Staff was also very friendly and the hotel itself is new and well decorated.

Stayed in April 2024

There are no bad aspects to this property!

The cleanliness and proximity to everything in Saku, Particularly the Shinkansen! Makes travel easy, The very easy to get along with employees from Momi to Mr Katano the manager.

Stayed in May 2024

Surprisingly good value for the price I paid. New, clean, friendly staff - nice bath and good in-room massage service.

Stayed in April 2024

The room is spacious and the location is strategic

Stayed in March 2024

There is no parking lot for the hotel. Customers require to park their cars at the nearby paid parking lots. Even though it's free but it is a bit burden for customer to carry the luggage to the car park.

The room was great & the breakfast was awesome.

Stayed in March 2024

Lovely new hotel with beautiful onsen facilities (a bonus!). The staff were extremely friendly and helpful when it came to recommendations for what to do in the area (we were visiting a friend from the states and spoke very limited Japanese). Don't miss the bartender and strawberry dessert on the top floor (plus the open air onsen)!

Stayed in February 2024

nothing

i like this hotel very much. the room is modern n cosy. nice view. service and staff is very good. easy access to shinkasen train to go to karuizawa. also near to Aeon Mall. perfect view when snow fall. have microwave at floor 2. laundry at floor 8.

Stayed in February 2024

Aware check out time with all hotel ranges. Might be a Japan thing that the checkout is 10am, but wished it was a little bit later.

Comfortable bed, great views, friendly staff. Rooftop resting area was also great to unwind after a long day! Overall a great hotel.

Stayed in February 2024

I liked everything

The hotel is clean, comfortable, and conveniently located. The staff were friendly and helpful, especially when I asked to extend my stay. The communal bath is beautiful - a perfect way to relax at the end of the day.

Stayed in February 2024

The staff was friendly. And the rooms were clean and cozy! Loved my stay here!

Stayed in February 2024

The hotel is new, convenient as it's close to the railway station and bus stop. It has a nice view of Mt. Asama.

Stayed in February 2024

clean, comfortable, close to shinkansen station and easily accessible

Stayed in January 2024

Nothing to mention.

Excellent clean facilities, wonderful public bath and spacious rooms. The hotel feels much more luxury than the price reflects. Very close to the station exit. Highly recommended.

Stayed in January 2024

Small room

Every thing

Stayed in January 2024

My patner wished there was an extra pillow option . I thought the steak was a bit pricey for what we got in the restaurant but service once again was great .

Big spacious room . Lovely onsen . Very clean and if you don't mind staying 20 minutes on the train to nagano its perfect. We had the JR pass so we used it everyday

Stayed in December 2023

Everything was fantastic.

Public indoor & outdoor bath with a view and sauna on the top floor of the hotel. Also nice lounge area and rooftop terrace on same floor.

Stayed in November 2023

While the rooms were basically comfortable, for some reason the window was really draughty, so the person nearest it felt a cold breeze all night. Nice that there's a public bath with a view, but it's rather small, so if there are more than a few people in the area, you are very close to them while walking and the showers kind of spray on each other. Also the floor is quite slippery. More than that though, the baths were SCALDING hot -- like it seemed almost like a mistake. The half of my body I managed to get in was bright red like a boiled lobster when I got out. Most importantly, maybe because it's new the staff could use a lot more experience around guests. Many of them seemed just afraid to smile or say hello. They also need to be able to handle problems more effectively. I was not given clear instructions or a map as to where to park, so ended up mistakenly parking in the public lot right in front of the hotel overnight. Only at checkout did they tell me I should have parked in the garage just beyond that. At check-in the front desk staff literally just said 'in the parking area over there' and gestured in the direction where both areas were. I was a little annoyed that at checkout they said they wouldn't pay for the parking and actually started arguing with me about what they told me and blamed me. I had to politely put my foot down and say that it didn't matter what they said they said, if they weren't able to give clear instructions or provide a map as to where to park they couldn't blame me for not understanding. They ended up only paying a portion of my parking because the lot I used by mistake was literally twice as expensive. I think a lot of people might not have been as sanguine about it.

It's a very new hotel, and right in front of the shinkansen station so super convenient. Very tastefully designed, and the rooms are super comfortable with some nice touches, like a big sink and mirror, wide shower, and toilet all separate. The breakfast was also worth it, and one of the best breakfast buffets I've had at this level of hotel in Japan. Great that they use fresh local produce, and you can really tell. Also the 8th floor lounge is a nice space to hang out outside your room.

Stayed in December 2023

The room was very spacious and modern. The big connected TV was enjoyable.

Stayed in December 2023

Very comfortable and value for money hotel.

Stayed in October 2023

Nothing we didn't like.

Very clean, spacious room, good facilities, amazing view from our maisonette room, bath in the room and public bath!!! Very unique room which all of us loved!!! Very helpful staff!! All of us enjoyed staying in this hotel, love to go back again.

Stayed in October 2023

Parking area too far

Food Staff accomodating

Stayed in November 2023

There are no comments available for this review

Stayed in June 2024