Breakfast had limited vegetarian options, particularly western.

Beautiful rooms, lots of space and private onsen views. Staff were fantastic. Dinner was amazing.

Stayed in October 2024

I wish the balcony panels were see through instead of frosted glass. Hard to enjoy the view

So amazing! A perfect way to end our vacation. Everything was amazing from the staff to the room to the roof top. So glad we splurged on the room with the onsen.

Stayed in October 2024

A little expensive.

Personal onset, food, service

Stayed in October 2024

N/A

Exceptional service, very attentive staff. Private real hot-spring bath with a perfect view is awesome.

Stayed in September 2024

Beautiful Onsen near the snow monkey area, with a brewery nearby to explore

Stayed in May 2024

The rooms were beautiful. The staff incredibly attentive. And the private meals were amazing. Having our own Onsen in our room was a wonderful luxury. Though not extremely close to Nagano (an hour by train), the location is close to the train station to Nagano (a 10 minute walk) and very close to the Snow Monkey Park (a 15 minute ride) and mountain towns like Shibu. A lovely time - well worth the splurge.

Stayed in July 2024

Everything about Aburaya Tousen was picturesque and more. I don’t write reviews often but our one night stay here is one we will never forget. If you are thinking about splurging on a private onsen bath, just do it!

Stayed in March 2024

Excellent facilities and very friendly staff, we felt very pampered and looked after.

Stayed in May 2024

Nothing, the stay was just excellent.

The service and dinner kaiseki are above exception! The owner and the staff are very friendly and hospitable to us. The private onsen bath in our room was a great experience!

Stayed in May 2024

The rooftop was disapointing. You can't see much through the iglu and we were hoping to see the stars. Saying that, it was very cossy and worm inside it. There was no bath/shower inside the room. There was a shower in the balcony next to the private onsen.

We took a room with private onsen and it was great. Dinner was excellent and very special. I strongly recommend it. Hospitality and staff were great. Rich breakfast buffet.

Stayed in April 2024

Although it was for sure a great hotel and experience which we definitely would reccommend, we found the price a bit too high. Given the high standard of the hotel onsen, if I went back again I would not book the room with the private onsen as I think it can't justify the very high price.

Great hotel with fabulous onsen (both the room/private and the hotel guests onsen). Spacious and clean room and wonderful roof top bar experience. Staff at dinner, breakfast and at the roof top were an absolute dream of kindness and professionalism. During the private dinner the chef came to prepare the sushi by our table which was incredible. The food was absolutely exquisite using local produce and prepared and presented with such a delicacy as I've never seen before! What a treat! Walking distance from the station but possible to get a ride from the hotel (need to ask them in advance). A great place to stay!

Stayed in April 2024

Leaving

Hospitality, friendly, warm, welcoming and helpful with getting around town, dinner reservations etc. Loved the hot baths and views.

Stayed in April 2024

Pretty location on the river

Staff was great.

Stayed in March 2024

The wonderful staff and excellent service, the kaiseiki dinner is a must, the location (easy walk from station and ideal for a visit too snow monkey park) and mountain views. Our room was well equipped and the private outdoor onsen was a highlight. We took breakfast in the buffet instead of a private room with different menu and it had a range of Japanese and western options. The lovely wonder has run the hotel since she was a young bride. You can see how passionate and proud she is. Very visible leadership and care for her staff and patrons. Did I mention catching the Sakura at the end of the season? So pretty. This is apple, apricot, wine and Sakura country. We loved every minute.

Stayed in April 2024

You just need to remember different floors for different meal. But nothing big! Just got to remember.

Love the staff and everything!

Stayed in April 2024

Everything was perfect! The room was wonderful and it was so fun staying at a traditional Japanese hotel. I loved picking out my Yukata. Undoubtedly, the best part was the private onsen on my balcony. It was pure heaven. Second best was the amazing and traditional food. This hotel was a wonderful highlight to my trip. Everyone was kind and helpful. This hotel could not have been b better

Stayed in March 2024

A little on the pricey side, but well worth it for the experience!

A beautiful Onsen-Ryokan located in a quiet and tranquil area not too far from the Snow Monkey Park. The facilities are beautiful, especially the large spacious rooms with private onsens. The dinner was fantastic, and a great introduction to traditional, local Japanese cuisine. There are many rooms and quiet areas throughout the Ryokan to sit and relax. The staff were lovely and accommodating and we loved our visit.

Stayed in April 2024

Dinner and Onsen were amazing!

Stayed in April 2024

The breakfast did not have many western food options.

We enjoyed the public onsen and the restaurant on the roof top.

Stayed in March 2024

Staff barely speaks English but it was not a big deal for us. The overall experience was amazing

Spa/food/amazing service

Stayed in March 2024

Everything is perfect, especially the dinner. Experience of Japanese fine dining.

Stayed in February 2024

10 out of 10 in everything. The staff were going above and beyond to help you. They took our suitcases near the train station so we don't miss our train. The dinner was one of the best meals we've had in our lives. The baths are actually all natural hot springs. The facilities were exceptionally clean. The view was stunning.

Stayed in March 2024

Nothing

The whole stay made us feel warm and welcoming, the hot springs are huge and the view is great. The dinner was sumptuous and the service was attentive.

Stayed in March 2024

Nil

Super friendly and helpful staff, excellent onsen, I loved the service of every single staff. Delicious food

Stayed in March 2024