Via XXII Marzo, San Marco 2398, San Marco, 30124 Venice, Italy
#75 of 296 hotels in Venice
Guests' ChoiceBased on 980 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.8
Facilities
8.8
Staff
9.6
Value for money
8.5
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 18, 2024
Yuen
Hong KongSlightly noisy staying in the rooms facing the front
The location
Stayed in June 2024
Reviewed: June 16, 2024
Andre'
United States of AmericaAbsolutely loved the old world charm of this hotel. We had a an amazing view and the staff couldn’t have been more accommodating.
Stayed in June 2024
Reviewed: June 10, 2024
Kirsty
AustraliaMy only issue was the shower in the bathroom which let down the otherwise fabulous facilities.
Breakfast and service was friendly and helpful. Loved the authenticity of this hotel and would absolutely recommend.
Stayed in June 2024
Reviewed: June 10, 2024
Pamela
United States of AmericaHonestly, nothing.
Great location. Staff was very friendly and helpful. Hotel was clean. Room was beautiful with lots of amenities. Breakfast was a plus and very good.
Stayed in June 2024
Reviewed: June 9, 2024
Paula
CanadaLocation and service
Stayed in June 2024
Reviewed: June 9, 2024
Bliss
United States of AmericaI loved the view from my room I could watch the people shopping
Stayed in May 2024
Reviewed: June 8, 2024
Andrew
United States of AmericaNothing! Fantastic property!!
The pictures of this hotel do not represent how cool this hotel is on the inside. Rooms we great. The concierge was fantastic, especially helping with storing our bags. The breakfast was the favorite for our teenaged boys. All staff we interacted with were fantastic. Located a few blocks (2-3 minute walk) from San Marco Square.
Stayed in May 2024
Reviewed: June 3, 2024
Carmen
United KingdomBreakfast bacon looked like it was fried and had a ton of oil in it - nice tasting but a bit off putting and not in tune with the quality of other food served in the buffet. Our bedroom window overlooked the emergency stairs that, unfortunately, were quite noisy around 8 am everyday.
Great location, facilities and service; staff at reception were not too friendly but correct, professional and polite at all times. A shout out to Valeria at breakfast who went the extra mile to ensure we were comfortably seated and served our hot drinks promptly - always with a wide smile, Thank you.
Stayed in May 2024
Reviewed: May 30, 2024
Alan
United KingdomThe holiday coming to an end.
The whole experience. 10/10 Shall definitely return.
Stayed in May 2024
Reviewed: May 30, 2024
Ashley
United KingdomThe rooms were nice but could do with a refurb.
Amazing helpful staff
Stayed in May 2024
Reviewed: May 29, 2024
Jennifer
United States of AmericaMy only complaints would be that I would have liked fluffier pillows and the pancakes at breakfast were served cold.
We enjoyed our stay. The hotel is nice and in a great location. The front desk staff are super friendly! The breakfast was great as well.
Stayed in May 2024
Reviewed: May 27, 2024
David
SpainAir con could not be regulated from the room- only found out on last day that Reception can regulate it remotely - Wish had known that earlier as has a few very hot nights!!!!!!
Staff service was exceptional, especially the reception & Concierge staff. The Breakfast was fantastic. The Location was top notch. Really loved this hotel, cannot recommend highly enough.
Stayed in April 2024
Reviewed: May 24, 2024
Mike
CanadaGreat central location. Friendly staff. Awesome hotel. Vintage decor. Great breakfast and hotel bar. Easy to get too from San Marco water bus station if you have luggage or you can take a water taxi directly to the hotel. You won’t be disappointed with this hotel.
Stayed in May 2024
Reviewed: May 24, 2024
Dean
United States of AmericaNothing
Location
Stayed in May 2024
Reviewed: May 22, 2024
Sandra
United States of AmericaFloors too noisy
Location
Stayed in May 2024
Reviewed: May 22, 2024
Craig
United States of AmericaLoved the old world and historical charm…staff were amazing and the restaurant was incredible. The concierge prearranged airport pickup and drop off to the door of the hotel…smooth and luxurious experience ♥️
Stayed in May 2024
Reviewed: May 22, 2024
Mohammad
DenmarkNothing.
The breakfast was excellent in terms of variety and quality :) The location was perfect and close to everything. Our room is big enough as a family room. Cleanness was great, they cleaned and tidied up the room more than once per day! even though it was not necessary. The staff was friendly and helpful, especially the breakfast staff :)
Stayed in May 2024
Reviewed: May 22, 2024
Lynn
CanadaBeds super comfortable. The location was perfect for visiting Venice. The concierges were so helpful to guide and had great restaurant recommendations. We also limed the rooftop terrace- perfect for evening drink after dinner. There were also lots of gathering places within hotel. Breakfast was really good and capuccinos were the best. Loved our stay and would highly recommend!
Stayed in May 2024
Reviewed: May 20, 2024
Pamela
AustraliaExcellent location. Good breakfast.
Stayed in May 2024
Reviewed: May 16, 2024
Neale
United KingdomEverything!
Stayed in May 2024
Reviewed: May 16, 2024
Jennifer
United States of AmericaThere’s nothing I can immediately think of that I didn’t like.
This is my second time staying at the hotel and I’m so pleased it’s just as great (if not better) than my first stay! The staff was welcoming and helpful; the accommodations were clean and comfortable; the restaurant team was also extremely warm and welcoming and the food delicious. It’s also an incredible location making it easy to navigate Venice by foot!
Stayed in May 2024
Reviewed: May 16, 2024
Frances
AustraliaThe beds were hard and we couldn’t open the blinds due to privacy issues (room 11). Mosquitoes were a problem in our room.
Great location and very good breakfast. Meet and greet with transfer was fantastic.
Stayed in May 2024
Reviewed: May 14, 2024
Joan
United States of AmericaClose to St Marks square but in a quite location
Stayed in May 2024
Reviewed: May 14, 2024
Francisco
United States of Americaa little pricey but had great experience
Friendly staff - went out of their way to make sure we were satisfied and provided us with assistance with questions and reccomendations Room - cleaned and comfortable Food - excellent choices and great breakfast staff Location - next to major luxury stores - Gucci, Tods, LV, Chanel Services - free taxi to Murano and glass factory tour
Stayed in May 2024
Benitses, Greece
Elizabeth, USA
Tinos, Greece
Port Dickson, Malaysia
Bushnell Basin, USA
Villerville, France
Saint Stephen, Canada
Danang, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content