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Reviews of The Cross-Keys Hotel

King Street, Knutsford, Knutsford, WA16 6DT, United Kingdom

#4 of 7 hotels in Knutsford

Guests' Choice

Review score

Based on 1197 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 15 June 2024

    8.0
    Did exactly what we wanted
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights

    Need to foisnish the paint job on wall in room 11, flakes falling into bed.

    location, great eating options Thursday night and Saturday morning.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very enjoyable stay and would go back if allocated a different room.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our room had a high window which was frosted hence no view of anything. Lots of stairs to our room.

    Very central position and lovely beer garden leading to free parking area. Very clean and comfortable room. Excellent breakfast. Lovely staff.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Lovely stay, would definitely stay again.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Beds were very comfy, family room was decent size and quiet. Modern decor.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night

    Nice old hotel with good beds and linen

    Stayed in May 2024

  • Reviewed: 5 June 2024

    8.0
    Comfortable stay in great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very little to grumble about. It’s a pub with rooms, so wasn’t expecting the Ritz

    Great location, very friendly and helpful staff.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Main airport path, low aircraft.

    Great location for what I needed, and local facilities.

    Stayed in April 2024

  • Reviewed: 31 May 2024

    8.0
    Great staff and breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comfy stay, room very clean and had everything we needed. Lighting was a little dark in the room especially as there wasnt much natural light from window. Breakfast great!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Really enjoyed the time here
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of stairs!!!! Bar area in need of some refurbishment

    Room extremely comfortable and clean Plenty of hot water Staff lovely Breakfast good

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Welcoming lovely breakfast, brilliant room
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    Location and being able to park

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The room was not cheap in price but was very poor. No actual view the "window" opened onto a very small closed area which only got its light from a roof skylight. Bit like a prison cell. Room itself was basic and a bit tired. This was compensated by great staff and a very good breakfast. Overall it was too expensive compared to other local Pub/hotels. I think we popssibly got the worst room...one would hope so.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    It's a shame that the curtain could not be drawn back to allow natural light into the room. I appreciate this was to give privacy from the public in the upper beer garden outside. To watch TV from the bed, I had to turn my head at a 90 degree angle, which was not comfortable. Alternative was to sit in a chair in the tiny 'living' space. Knutsford itself is on the flightpath for Manchester airport, so you have to adjust to hearing planes every 5 minutes. The room was too small for me to take any photos; I would not have been able to step back far enough!

    Staff were friendly and helpful. Room itself was very compact, but had all that I needed, and was cleverly designed to accommodate a small hanging rail, coffee table with coffee machine, angled mirror, hairdryer in a bag hanging from a hanger. There was even an iron and ironing board. The bed was comfortable and the bathroom was lovely, with high end fittings.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    fabulous
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    no mattress protector under sheet so the matress could be felt

    very large room which was lovely. breakfast was freshly cooked and really good-full English! and the waitress exceptionally helpful. as central as one could get to knutsford. all in all a great stay

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    One night in Knutsford
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Took a while for shower to get hot!

    Location great. Love the big bed. Spacious room.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Great location, good breakfast, comfortable bed, friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No fresh air to room - window opened to an enclosed space with skylight in the middle of the hotel.

    Great location, good breakfast, comfortable bed, friendly staff.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Great stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to.like.

    Great location on Knutsfird High street. Friendly staff. Lovely room outside in the pub grounds.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location in the centre of Knutsford

    Stayed in May 2024

  • Reviewed: 24 April 2024

    7.0
    Good location, parking, friendly helpful staff, good room but no storage and not clean enough
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    Our main issue was the lack of storage in the room. There was nothing except one rail with 6 hangers and one drawer underneath which was already full with an iron and fan heater. There was nothing else. It was a big room and could have easily taken a set of drawers. There was a table with the kettle, coffee machine, lamp and mirror on but no drawers and no room to put anything else on there without moving the drinks things onto the floor. There were no bedside drawers, just a small shelf one of which had a radio on which I moved so I could put my things on. Just no storage. Even the bathroom had nothing except a shelf above the sink and again it was big enough to put some drawers or shelves. We are 2 women and stayed for 4 nights but had to live out of our cases as there was nowhere to unpack anything, clothes or toiletries which I think was a shame. The room was nice and spacious and lovely and warm. The cleanliness was also an issue which we did point out when checking out so they did apologise and say they would sort that. They unfortunately had a bit of an ant problem in the bathroom which I forgot to mention on checkout but that's easily sorted and not really their fault. Non of this is difficult to sort out so I would recommend it and would stay again due to the helpfulness and friendliness of the staff as I'm sure they will get this sorted :)

    The staff were great, all very friendly and really helpful, especially the young lady who served us breakfast on the last few days. The main chef was good and we enjoyed the breakfast. We ate there one night and that was good too. The location was fab, just what we needed, with parking on-site and good directions given. Good communication as well. The outside room was spacious and warm. I would stay here again

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    It was a curate's egg. The overall excellent stay was spoilt a little by the smelly alley issue.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Why did the manager try to divert us up a smelly side alley to round the back of the hotel after 11 pm when he was around and could let us through the front door (which he did eventually)?

    The staff on the first day were helpful and friendly. The room was spacious, clean and warm.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Enjoyed going out with our friends.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No decaf coffee in the room. I paid 6:95 for 1 poached egg and 1 piece of toast. Whilst my husband paid £8:50 for a full English breakfast. Not value for money for my solitary egg on solitary toast.

    Location

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Would stay again, pre booked breakfast was excellent
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We had to be moved to a different room to the one allocated as no one could find the key to the room we had been allocated, this was well handled by the staff, we were moved to room 2 which we had stayed in previously, the tv was missing from the room and the kettle didn’t work

    Excellent location and staff

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Great location and good value
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    My shower didn’t get hot and tv was missing as recently broke

    Location to the centre and breakfast

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Lovely room in the heart of Knutsford
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Very clean and nice and quiet. Centrally located to explore. USB plug points next to the beds! It’s the details that count…

    Stayed in April 2024

Showing 1 – 25

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