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Reviews of The Cross-Keys Hotel

King Street, Knutsford, Knutsford, WA16 6DT, United Kingdom

#4 of 7 hotels in Knutsford

Guests' Choice

Review score

Based on 1141 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 22 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Courtyard Room Dog Friendly
    • Stayed 1 night
    • Submitted via mobile

    No breakfast included in a substantial fee

    Clean, comfortable and convenient

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    Great location for Owen house wedding barn
    • Leisure trip
    • Family with young children
    • Family Courtyard Room Dog Friendly
    • Stayed 2 nights
    • Submitted via mobile

    Great position , friendly helpful staff. Had a problem that was sorted efficiently with a positive outcome for all.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Excellent stay, great location
    • Leisure trip
    • Solo traveller
    • Courtyard King Dog Friendly Room
    • Stayed 1 night

    The courtyard rooms are very well furnished, and really comfortable.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Good for one night only
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night

    This could be a very charming hotel /pub but instead it is very basic. There are many narrow corridors and stairs. Our room was small for 3 people and in need of renovation. We had dinner at the pub and the food was good.

    Knutsford is a cute, affluent village with few hotels . Location is very good. Right on the main street. Free parking available

    Stayed in July 2024

  • Reviewed: 8 September 2024

    9.0
    Great all-round pub-hotel in lovely Knutsford
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Our two rooms were quite far apart from each other, but we booked late so this was our own fault

    Good hotel in the centre of lovely Knutsford. Lots of rooms available, nice and big with a good temperature, and tea and coffee maker in room. Private car park was a bonus. Excellent bar downstairs with very friendly staff

    Stayed in July 2024

  • Reviewed: 6 September 2024

    7.0
    A good area of town with lots of eating spots, some shopping and attractions.
    • Leisure trip
    • Family with young children
    • Courtyard King Dog Friendly Room
    • Stayed 4 nights
    • Submitted via mobile

    Towels only changed when requested. Cups and glasses changed only once. Tea supply was not refreshed. Carpet never vacuumed during stay.

    Breakfast was good. Dinner first request not available and 2nd request was fair. Bed comfortable. Nice location. Friendly staff. Patio was a nice addition but often messy.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Central location close to Tatton Park and potentially dog friendly depending on the room you’re provided with!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    We had searched for dog friendly accommodation and specified we were bringing the dog but were given an internal second floor room which was advertised as not mobility nor pet friendly! So I was up at 3 am and 6am to take the dog out via windy staircases…fortunately the streets and shops were well lit even at these social hours.

    Centrally located but rooms at the back were quiet. We were passing through for one night on the way to the Lake District and met some relatives for dinner at the pub. Friendly and helpful staff Dinner was reasonably priced pub food. Guest car park available on an unreserved basis and potentially difficult to find but we were provided with timely precise instructions which were invaluable.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Lovely stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our room had no outside window which restricted natural light.

    Perfect location in the centre of Knutsford and free parking on site!! Staff are friendly and very helpful. Breakfast is good.

    Stayed in September 2024

  • Reviewed: 28 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic location right in the center of Knutsford. Very helpful staff.

    Stayed in August 2024

  • Reviewed: 24 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, we experienced a lot of noise from the room above

    Location is great, the staff were very nice and the breakfast was amazing,

    Stayed in August 2024

  • Reviewed: 19 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Courtyard King Dog Friendly Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were great, large comfy bed.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Courtyard King Dog Friendly Room
    • Stayed 2 nights
    • Submitted via mobile

    Fairly basic

    Excellent breakfasts

    Stayed in August 2024

  • Reviewed: 10 August 2024

    9.0
    Pleasant & quirky
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Downside was the two floors of stairs with a pram & heavy luggage!

    Traditional & cosy. Pub is fun but not too hectic. The rooms were not noisy at all. We had a great bath for the baby & the location is absolutely perfect. Over all very pleased.

    Stayed in August 2024

  • Reviewed: 10 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Courtyard King Dog Friendly Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent Breakfast and good location on centre of interesting town

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Overall was an enjoyable stay
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little bit tired. Bath panel broken. Nail sticking up through carpet . Stains on wall from possible leak

    Location

    Stayed in August 2024

  • Reviewed: 5 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Staff are very welcoming and the room was very clean.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    8.0
    Absolute gem in fab location!
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I slept on a sofa bed in family room which was uncomfortable unfortunately, the kids had the large bed and it was comfortable.

    The staff were awesome. The rooms were big and clean with everything you needed including two fans as the rooms were hot and no air con but to be expected in a b&b. Location was fabulous.

    Stayed in August 2024

  • Reviewed: 3 August 2024

    7.0
    I'd stay here again :)
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Eating breakfast in the bar wasn't very pleasant although the cooked English was good, but the "continental" offerings were a bit lacking. Car park was very difficult to find, so perhaps a better map for future guest?

    The staff were very friendly and helpful The room we were allocated was near to car park which was handy for us with so many suitcases and a guest with walking difficulties

    Stayed in August 2024

  • Reviewed: 29 July 2024

    7.0
    3 day break
    • Leisure trip
    • Couple
    • Courtyard King Dog Friendly Room
    • Stayed 3 nights
    • Submitted via mobile

    Room large and bed comfortable, but shower needs attention.

    Great location. Breakfast good.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Courtyard King Dog Friendly Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, it was very pleasant. We were a bit concerned when we realised our room was right next to the beer garden, a giant tv and an England match about to start, but the room was super quiet.

    A lovely, quiet, spacious room, and right in the centre of town.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is a little tired but as stated the new management is listening to the guests.

    New manager is trying really hard to improve the issues of maintenance that would benefit the overall feeling of the hotel rooms.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    .

    .

    Stayed in July 2024

  • Reviewed: 19 July 2024

    7.0
    A pleasant stay at a reasonable price
    • Leisure trip
    • Group
    • Courtyard King Dog Friendly Room
    • Stayed 2 nights
    • Submitted via mobile

    My room had obviously been flooded at some time and still had a slightly damp feel with condensation on the windows but this did not negatively impact my stay. We had an apology on leaving that they had a problem with housekeeping staff which explained our niggles

    Breakfast is tailored to you requests and well cooked. Staff are always friendly and helpful

    Stayed in July 2024

  • Reviewed: 18 July 2024

    8.0
    lovely place
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    room too hot

    breakfast was lovely,

    Stayed in June 2024

Showing 1 – 25

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