We were in a room on the 5th floor room 526,unfortunately the lift broke down on our 2nd day, we know this was unfortunate and the hotel cannot foresee these sort of problems, but I went to the reception to ask if there was any other way up to our room apart from the stairs as my wife has breathing problems, I asked the man on reception this question, and he abruptly just said, well you will just have to wait for the engineer, very unhelpful and needs to learn how to deal with the public better, he just didn't have any customer service manners,he was a thick set chap with a beard

Location and Facilities

Stayed in May 2024

The building is old, especially the windows and window seals they need a bit of protection attention. In m room I tried to open the window, It was hard to lift it up and the dirt outside the window, I had to shut it, case spiders of creepy crawlies come inside the room. Also the TV remote control was covered in dust. Then the room fringe was dirty inside, coverd with brown sticky fluid on the fridge floor obviously from the last occupant. I take it they forgot to check in side. In the lounge room the windows facing the tram way to the ditch they need attention. Redoing and reinforcing.so many crackes I noticed.

The proximity to the train station, it’s situated near the beach , just a short walk down the hill to the beach. The staff were absolutely marvellous.

Stayed in May 2024

Like the hotel Scarborough weather to nice entertainment at nite good brandy to

Stayed in May 2024

Rooms

The building location

Stayed in May 2024

How hot the rooms have been and not being able to open the windows

Helpfulness of the staff. The size and location of the room and hotel

Stayed in May 2024

Lack of pool

Lovely decor and comfy sea view

Stayed in March 2024

Terrace is looking tired now

Lovely stairs ,decor and lighting in main entrance perfect for photo opportunities Good buffett Breakfast Size of room and facilities in the room 3 windows in room sea views from 2 windows Corner bath and separate shower Cosy bar area selling lovely cakes You can stop long enough outside to drop off cases and check in to your room before needing to find somewhere to park, we paid £8 for 24hrs parking. Check out man on 6th May friendly as were breakfast staff that morning.

Stayed in May 2024

Items broken in room eg window cracked and would not stay open. Needs general updating

Plenty of amenities showing signs of age and badly worn.

Stayed in May 2024

No swimming pool and a little dated

I came to Scarborough to visit family, I don’t like to impose so usually book a hotel. Though I enjoyed my stay, I was disappointed the swimming pool was no longer available, also the hotel is a bit dated and could do with an upgrade. The team at the hotel were excellent and couldn’t do enough for guests.

Stayed in May 2024

Dated hotel

Location

Stayed in May 2024

Need renovation. Old and dated facilities. Although the building seems to be an ancient and has historical value a little bit of maintenance would be nice.

Location

Stayed in May 2024

Needs updating

Location Clean bedrooms

Stayed in May 2024

The room was dirty and had a funny smell to it

Great staff ,hotel downstairs was lovely

Stayed in May 2024

Run down

Location

Stayed in May 2024

Bathroom door wood not shut.bath was dirty

Stayed in May 2024

Wasn’t clean, toilet used and not flushed in the room, dirty windowsills.

Great views great location

Stayed in May 2024

No milk for a morning cuppa and the sink pluf was jammed

Lovely stay clean and pleasant

Stayed in April 2024

The weather which has nothing to do with the hotel

The location, price, friendliness of Reception staff, good value parking

Stayed in April 2024

Room directions could be clearer to room 122.

Stayed in April 2024

Room very small hardly any room to get round the bed..tv didn't have a remote iron didn't work and plug in sink bit dodgy

Good location

Stayed in April 2024

The entertainment was horrendous. They need some better singers. The dancing and costumes were inappropriate for children. It's like something you would see at tiger tiger.

Arrived on the Friday and the room we was given wasn't really upto standard. So they upgraded us to a newly decorated family room which was much better. Breakfast evening meal was for fantastic for the money. Staff really pleasant.

Stayed in April 2024

Place is like a building site, smell of mould haunting the halls, unclean in many places. Extortionate prices at the bar.

Staff were nice, phenomenal building with potential to be so much better.

Stayed in April 2024

The grand cross the road

Clean nice quiet

Stayed in March 2024

There was still rubbish left in the bins that cleaners didn't take out. The sofa in the room had some minor damage to it.

Close to the clift lifts down to the seafront. Near to the town centre and bus stops as well. Good selection for breakfast. Didn't have evening meal, so can't comment on that. Not sure if there was any entertainment, as we went out for the evening. Didn't see any advertised though.

Stayed in March 2024