The room itself was doubtlessly a bit tired, but perfectly functional.

A near perfect location with a delightfully grand lobby and staircase.

Stayed in June 2024

Bed was hard, but we are use to sleeping on a memory foam mattress at home. Could have used larger plates for dinner serving in the restaurant.

Hotel and room was very clean, bed was hard for me and my wife. (use to sleeping on memory foam mattress) Restaurant was clean, the food was nice but could have done with bigger plates or actual dinner plates. Bar tender was very helpful and professional. Overall happy with the stay.

Stayed in June 2024

The sink in the bathroom was blocked and drained very slow (had a bad smell coming from it too) and there was some work being done at 8am where there was loud banging and drilling which woke us up very abruptly.

The location is great and room was clean and comfortable.good value for money

Stayed in June 2024

Shower in room faulty Toilet seat lid wouldn't stayup

Locational reputation

Stayed in June 2024

Noise guests next room

Stair case very nice

Stayed in June 2024

Despite the hotels grandeur, it is very tired, the rooms are comfortable, but they need an upgrade, they've been neglected for many years, the bathroom fittings are poor, even a general paint job in the rooms would be an improvement, unfortunately, the hotel is owned by Britannia hotels, who are quite possibly the worst hotel chain, I consider them very neglectful in their properties, concentrating on profit, rather than quality.

The hotel is in an ideal location when visiting the historic town of Scarborough. The hotel has beautiful architecture, dating back to the 1830s, particularly the grand staircase & atrium.

Stayed in June 2024

Floor a bit uneven and bathtub was a bit dirty

Big comfy bed

Stayed in June 2024

Great stay, great sea view, poor breakfast, luke warm or flat cold.

Stayed in June 2024

Breakfast experience was not particularly good. Cups ran out and we were told replacements would be about 10 minutes. Bread ran out on all 3 mornings. Felt the staff could have been more proactive rather than reactive

Location, room

Stayed in May 2024

Window was cracked and very draughty - when raining windy. Wasn't closed properly so that helped. Quite a bit of noise from adjoining rooms but earplugs helped. Car parking was difficult getting things to my room but not as difficult as I had expected.

Beautiful building and atmosphere. Courteous staff. Great I could have my dog with me too. Room was clean. Lovely to have a bath - lots of hot water. Bed very comfy. Staff helpful when I needed milk and tea replenishing.

Stayed in June 2024

Nothing

It was beautiful

Stayed in May 2024

The rooms are outdated and in desperate need of a deep clean and refurbishment.

The hotel was lovely. Great bar and entertainment. Helpful and friendly staff.

Stayed in June 2024

The location was excellent, room very clean and tidy.

Stayed in May 2024

No parking was very frustrating trying to leave car overnight

Liked the location staff very friendly.

Stayed in May 2024

The place really does need to clean all windows, inside and especially out, I can appreciate that gulls do there whoopsies a lot, but for me it does look like they are neglected which is a shame as its a viewey hotel, even a touch of paint on them aswell, it might sound fussy but it really isn't it let's the elegance of the place down.

I love the age of the place, and the grand staircase and decor, it's got a huge area to enjoy drinks whilst looking out over the sea.

Stayed in May 2024

The public toilets require attention. One cubicle was out of order, another one had no indicator bolt, another one was in an unclean state. Only one cubicle was in a usable condition.

Decor was looking a bit tired compared with previous visits. Breakfasts were superb. The location is a principal reason for our selection in selecting this hotel. We are pleased with the staff’s attitude to mobility difficulties regarding access, steps, motorised scooters and lift management.

Stayed in May 2024

From the outside, we weren't impressed, but it was OK inside. Staff are friendly and helpful.

Stayed in May 2024

The entrance

Stayed in May 2024

Bit disappointed that it is not a walk-in shower . As the shower was on a bath ,when getting older, it was difficult to climb in. THEY really should have two choices bath or walk-in shower.

Lovely location near town ,restaurant and pubs ,

Stayed in May 2024

Rooms good be updated a bit more

Location and the breakfast was very good

Stayed in May 2024

Location was good and accessible to town and the seafront Room was very basic and disappointing to find out the room was at the back Breakfast was ok

Stayed in May 2024

I understand dogs not been allowed in the breakfast area, however it’s not comfy eating your breakfast from a low table in the lounge area , the breakfast was lovely but leaning down to eat it spoilt this

Fabulous location

Stayed in May 2024

Nice clean room location good parking a issue but manged to get close

Stayed in May 2024

Car parking

Stayed in May 2024