St Nicholas St, Scarborough, YO11 2HE, United Kingdom
#27 of 32 hotels in Scarborough
Guests' ChoiceBased on 6970 hotel reviews
6.9Cleanliness
7.3
Comfort
7.4
Location
9.0
Facilities
7.1
Staff
7.7
Value for money
7.3
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 10, 2024
Simon
United KingdomRoom was a bit soulless. Functional rather than comfortable. It also smelt of cigarette smoke, the previous occupant had obviously been smoking in the chair by the window.
Location excellent. Didn't eat in the hotel, so can't comment on food. The staff I had contact with, mostly reception, were all very polite and professional. Bed was comfortable.
Stayed in June 2024
Reviewed: June 10, 2024
James
United KingdomThe room was on a slope, also the bed was on a slope. So not very comfortable.
Staff were very helpful and friendly 🙂.
Stayed in June 2024
Reviewed: June 9, 2024
Linda
United KingdomThe beds were bit hard as were the pillows
How friendly the staff where always happy to help very impressed with the entrance as u walked in room was very spacious didn’t feel small or cramped
Stayed in June 2024
Reviewed: June 9, 2024
Jenny
United KingdomThe pillows were abit hard same with the mattress and the coffee machine wasn’t working
How close it was to the beach walking distance to arcades in a great location Very nice hotel
Stayed in June 2024
Reviewed: June 9, 2024
Joyce
United KingdomNo discount for parking
Ithink it was over top for price an no discount for parking
Stayed in June 2024
Reviewed: June 8, 2024
Katie
United KingdomCould of been cleaner lots of cobwebs and no mirror in the actual room just the bathroom which makes getting ready a bit harder
Location and staff were excellent
Stayed in June 2024
Reviewed: June 8, 2024
Alice
United KingdomWe waited an hour for bar snacks but the staff apologised and offered us drinks on the house. We loved seeing the nesting seagulls but they were very noisy although this was nobody's fault and we were happy to live with it and we did enjoy watching them.
Location was fantastic and the check in process was really easy. The room was clean and comfortable, just a little dated.
Stayed in June 2024
Reviewed: June 8, 2024
Ron
United KingdomCheck in and out times Out at 10 o'clock and in at 4 o'clock
Large room comfortable entertainment on night
Stayed in June 2024
Reviewed: June 7, 2024
Ross
United KingdomRoom was filthy bedding dirty and no soaps or shower gel just wasn't very good but the location was great .
Entertainment
Stayed in June 2024
Reviewed: June 7, 2024
Graham
United KingdomSome of the room fittings, doors etc were a bit tired but it didn't impact on the overall experience.
A wonderful experience of olden day England. Such a characterful building. Very pleasant and helpful staff. Great location.
Stayed in June 2024
Reviewed: June 6, 2024
Janet
United KingdomRoom needs upgrading bathroom door broken wouldn't close furniture old and tatty
Location
Stayed in June 2024
Reviewed: June 5, 2024
Cor
NetherlandsThe hotel is a bit old
Very friendly staff Creative support to store our bicycles
Stayed in June 2024
Reviewed: June 4, 2024
Sam
United KingdomThe room itself was doubtlessly a bit tired, but perfectly functional.
A near perfect location with a delightfully grand lobby and staircase.
Stayed in June 2024
Reviewed: June 4, 2024
Stuart
United KingdomBed was hard, but we are use to sleeping on a memory foam mattress at home. Could have used larger plates for dinner serving in the restaurant.
Hotel and room was very clean, bed was hard for me and my wife. (use to sleeping on memory foam mattress) Restaurant was clean, the food was nice but could have done with bigger plates or actual dinner plates. Bar tender was very helpful and professional. Overall happy with the stay.
Stayed in June 2024
Reviewed: June 4, 2024
Claire
United KingdomThe sink in the bathroom was blocked and drained very slow (had a bad smell coming from it too) and there was some work being done at 8am where there was loud banging and drilling which woke us up very abruptly.
The location is great and room was clean and comfortable.good value for money
Stayed in June 2024
Reviewed: June 4, 2024
Andrew
United KingdomShower in room faulty Toilet seat lid wouldn't stayup
Locational reputation
Stayed in June 2024
Reviewed: June 3, 2024
John
United KingdomNoise guests next room
Stair case very nice
Stayed in June 2024
Reviewed: June 3, 2024
James
United KingdomDespite the hotels grandeur, it is very tired, the rooms are comfortable, but they need an upgrade, they've been neglected for many years, the bathroom fittings are poor, even a general paint job in the rooms would be an improvement, unfortunately, the hotel is owned by Britannia hotels, who are quite possibly the worst hotel chain, I consider them very neglectful in their properties, concentrating on profit, rather than quality.
The hotel is in an ideal location when visiting the historic town of Scarborough. The hotel has beautiful architecture, dating back to the 1830s, particularly the grand staircase & atrium.
Stayed in June 2024
Reviewed: June 3, 2024
Kyle
United KingdomFloor a bit uneven and bathtub was a bit dirty
Big comfy bed
Stayed in June 2024
Reviewed: June 3, 2024
Darren
United KingdomGreat stay, great sea view, poor breakfast, luke warm or flat cold.
Stayed in June 2024
Reviewed: June 3, 2024
Graham
United KingdomBreakfast experience was not particularly good. Cups ran out and we were told replacements would be about 10 minutes. Bread ran out on all 3 mornings. Felt the staff could have been more proactive rather than reactive
Location, room
Stayed in May 2024
Reviewed: June 2, 2024
Gill
United KingdomWindow was cracked and very draughty - when raining windy. Wasn't closed properly so that helped. Quite a bit of noise from adjoining rooms but earplugs helped. Car parking was difficult getting things to my room but not as difficult as I had expected.
Beautiful building and atmosphere. Courteous staff. Great I could have my dog with me too. Room was clean. Lovely to have a bath - lots of hot water. Bed very comfy. Staff helpful when I needed milk and tea replenishing.
Stayed in June 2024
Reviewed: June 2, 2024
Zoë
United KingdomNothing
It was beautiful
Stayed in May 2024
Reviewed: June 1, 2024
Kim
United KingdomThe rooms are outdated and in desperate need of a deep clean and refurbishment.
The hotel was lovely. Great bar and entertainment. Helpful and friendly staff.
Stayed in June 2024
Vienna, Austria
Póvoa de Varzim, Portugal
Myrtle Beach, USA
Alexandria, USA
Fez, Morocco
Savannah, USA
Carrick, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content