The bed was a little uncomfortable but nothing major.

The location was perfect. Only a few minutes to Paddington station. Had all the facilities we needed to stay and be comfortable. Room was a good size. Any issues we had were quickly resolved via email.

Stayed in April 2024

Very noisy after 5am Not thoroughly cleaned No lights by the beds

Large open space in a good location

Stayed in April 2024

Acoustic isolation between the floors could be improved, but overall, our sleep was quite comfortable.

Great hotel location close to restaurants, coffee shops, park, and transportation. During our nine-night stay the apartment was consistently kept to highest standards of cleanness by the very professional hotel personnel (Larisa and Maria). Apartment is more spacious than photos might suggest. Street was unexpectable quiet for a reasonably central location on one of the World's most vibrant city.

Stayed in April 2024

Probably too harsh considering the price was great for a last minute check in but it would've been nice to be able link the TV to my phone so I could listen to some music or watch something as I felt it was almost too quiet in the room.

Really great, spacious room for a very reasonable price. Decent facilities. Check In was simple in the end. After I explained that I hasn't received the email to check in online they was able to sort things out.

Stayed in April 2024

No issues whatsoever.

Loved the room and location. Everything went smoothly, lovely people.

Stayed in April 2024

We didn't see a single staff member. But the stay was easy, easy to find, key instructions were spot on and the room was more than adequate. For the price you can't fault it at all. The shower was awesome. It was quiet and fit the bill for us and our 5yr old son.

Stayed in April 2024

Neat and clean

Stayed in April 2024

As a suggestion, it would have been nice to have bed side lamps as well as the main lighting. It meant you had to have the main lighting on which was bright and with the switches on the opposite side of the room to bed. The walls and floors are pretty thin given it's an old building. That said, the other residents were quiet.

Good location. Well informed regarding access and the access was fine. there was a 'concierge' person there who was of assistance too. The property was clean and tidy and well-equipped. Happy overall

Stayed in April 2024

The apartment is in need of maintainance, especially the bathroom which has some signs of moisture damage. Also, the bathroom wasn't particularly clean.

The location was convenient, only few minutes walk from Paddington station. Small kitchenette with fridge came in handy. Bed was comfortable.

Stayed in April 2024

There was noise coming from the top of my apartment until 11pm. A banging like building sort of noise. This was every night. The housekeepers were noisy during the day so making it hard to concentrate on conversations either on the phone or with friends. I didn’t mind the cleaning, but the chatting to each other while on different floor was distracting. I didn’t ask for housekeeping during my stay but on the check out day at 11:02 am there was a loud bang on my door, I opened only to be told to check out. Like I didn’t know. She rudely went on and said she was giving me 10 more mins. I told her that the hair drier wasn’t working and I needed to dry my hair. I will give them a 10 out of 10 for punctuality though because 10 mins later, she was back.

Location location location. The check in managers were very helpful and friendly. #Thankyou

Stayed in April 2024

We were staying in the underground floor and remote working. There was very few light and there were noises from what I guess was the staff zone.

Location was perfect.

Stayed in March 2024

My room had a WiFi problem which made it almost unusable. The staff were very quick to come and check, but unfortunately there was no solution.

The location is amazing, making this one of the best value for money apartments I’ve been in! Staff was also really friendly - great communication.

Stayed in March 2024

Nothing

This place looks even more better in real.. Beautiful place, clean, comfortable bed, refreshment provide. Surely will recommended this place, as close to many restaurants and take aways. We took hop on hop off, bus stop closeby.. Paddington station was just about 10mins walk.

Stayed in March 2024

I booked at the last minute. Checking in was a car crash. I arrived at the property at the time I had specified. There was no info online on how to get the keys. I called the property and was told someone would be with me soon. A few minutes later, I called again in case I had misunderstood and was told by the same person that I would need to check in online. How do that, I asked, "Do I do that via Booking.com?" No, she had emailed me a link. Why didn't she tell me she had done that? She said she would send it again, I said you don't need to send it again, you just needed to tell me it was sent in the first place, on our first call. She said she would send it again, i said no you done need to send it again. She said again that she would send it again. So now I had the email three times. I completed the booking online then waited and called a third time. She said she was just sorting it now. I said I would stay on the phone rather than call a fourth time but she hung up on me. Then a colleague of hers came in and had the details and gave me the key. If the first person had the courtesy to explain things properly rather than trying to get me off the phone three times I might consider staying here again, but it's hard to undo such a bad first impression.

The location is convenient.

Stayed in March 2024

Toilet did not flush properly and ended up blocked. Furniture was outdated but didn’t bother me much.

Fantastic location right next to Hyde Park, there are parking spaces outside the property. However there are permit only spaces too. Was very cheap for a central London hotel

Stayed in March 2024

- shower water only stayed warm enough for one person to shower - awful towels, they all gave out so much lint that stuck everywhere on the face and body. - super thin walls: could hear everything going on in the other rooms/hallway. - no elevators and there can be about 4-5 steep floors to walk up - unpractical angle/layout for watching TV

- location! Central, close to several good tube stops and buses. Lots of cafés and restaurants around. Right next to Hyde park. - clean - good heating - the outdoor area around the building is very quiet (but we were on the top floor so could be worse if you're on lower floors)

Stayed in March 2024

We were on top floor so lots of stairs !

Location and best were very comfortable!

Stayed in March 2024

Nothing

Room was great and exactly what we needed

Stayed in March 2024

The sofa bed wasn't made and the fifth person in our group didn't get any towels, but it wasn't a problem since four of us got two towels.

The location is great, near the underground station, the staff responds quickly. The apartment was clean and the beds are really comfortable. The kitchen is well equipped.

Stayed in March 2024

The basement location, and a bit excessive noise from building, city and subway.

The Location.

Stayed in February 2024

Very light on decor so felt soulless. No bedside lights! If I had realized they charged a 200 pound deposit before booking a non refundable room then I wouldn’t have booked in the first place. However the deposit was returned the day of checkout. They also have a no visitor rule which I didn’t realize. I’d wanted to have a couple of drinks and a take away with 2 old friends.

Nice location (less than 10 mins from paddington), good value and much bigger than anticipated. Two bedrooms and a kitchen with dining room. Decent hot shower. Complimentary water and biscuits. Good central heating.

Stayed in February 2024

Not elevator

Perfect, clean, polite staff

Stayed in February 2024

The towels shed everywhere

Quiet and Superb location, Cozy, Modern,and relatively clean.

Stayed in February 2024

Nothing

Brilliant location so close to the tube as well as plenty of shops / cafes nearby, clean and comfy apartments, felt safe at all times on a quiet street

Stayed in February 2024