Staff on check in very robust not the most welcoming. Carpet in room very grubby.

Good location, perfect location for concert in Eventim Apollo. Good facilities. Good size rooms and bathroom,

Stayed in May 2024

Breakfast was better than expected with wide choice. Staff at mirror bar was exceptional. Front desk staff was scripted and dud not make any effort to respond to individual needs. We understood that check in ould be after 3p but we arrived at 8am and saw countless guests checking in and receiving room keys. It was not until i pointed this out to front desk at 2p that we were provided a room. I think we were made to wait unnecessarily

Stayed in May 2024

Bedrooms

Rooms dated staff excellent lobby area nice

Stayed in May 2024

The first night we were kept awake untill 1am do to the hotel having a wedding downstairs. The manager said he would give us complimentary breakfast on our second morning to which this wasn't apparent when we told the staff that morning. Secondly my family and I returned home that bank holiday Monday to all have upset tummies and DnV.

Staff were great, really friendly and helped out. The reception foyer and bar area was very modern.

Stayed in May 2024

The room was booked for 3 but seemed to be prepared for 2. I pulled the sofa bed out and it had clean linen on but there were only had 2 towel sets.

I really like this hotel. I often stay here for work but this was the first time staying at the weekend with my children. The location is so convenient for public transport and the staff are very friendly. My kids especially enjoyed the breakfast and sweetie bar!

Stayed in May 2024

Rooms hot and air con didn't seem effective. Not the hotels fault but some very noisy and totally inconsiderate people in a room over the corridor from us ensured our sleep was prevented then disturbed again around 3am. Not on. Why are some people so selfish??

Good location, very helpful staff, clean and great breakfast. Room had a bath as well as shower. Parking was straightforward, and cheaper if pre booked through hotel.

Stayed in May 2024

Room decor a little dated

Great location Easy access to all areas

Stayed in April 2024

The food at the cafe was so so. The bed mattress could be better.

Comfortable room. It had an iron and bath ropes. I loved the Nespresso coffee machine. Internet worked well.

Stayed in April 2024

Cost of parking - parking should be included, or at least a discounted price for hotel guests. We stay in this hotel due to convenience off the motorway, but it is now more cost effective to get the train, so likely to look at hotels more central. Parking cost us over £60 for just 2 nights!

Breakfast was delicious, hotel bar was welcoming, beds were comfy

Stayed in April 2024

The Front desk. Sarcastic

Love the Room attendant. Very helpful. Always checking if we want to clean our room.

Stayed in April 2024

30 minute subway ride to major sights, although easy to get to. Information isn’t given out at check in need to ask. Example….water not available that we could find, coffee in the restaurant but unsure if available to us, WiFi.

The location is close to the underground and buses. Restaurants in the area. Underground had places to eat that were less expensive. Staff were helpful with underground directions.

Stayed in April 2024

We were asked for ID for our teen age child, we had not taken this as it was not stated as needed anywhere on booking.

We stayed here because we had tickets to the convention that was happening so very convenient for that

Stayed in February 2024

Air con in room was very poor, during the night I had to open the window (lot's of passing traffic from outside flyover, not a pleasant view). I found the people in the room next to me very noisy as they had young children, not good when you have important meetings the next day. On arrival check-in was very busy and slow, I had a wait of around 20 mins to book in.

Room was clean, Check-out was quicker than checking in

Stayed in April 2024

Shower a bit clunky, hot water was ok though

Good location, I had business meetings in the area so it was perfect

Stayed in April 2024

It’s very big, but that doesn’t have to be a negative point

Very nice staff, we had a really bad experience in London, and they gave us an upgrade which we really appreciated. We were also given free drinks vouchers.

Stayed in April 2024

Constantly having to input my email address into the Wi-Fi system on all my devices on a daily basis. It also seemed to slow down and stop occasionally.

I was upgraded (I think) to the 9th floor. Room was big and Exec level with a free mini-bar

Stayed in April 2024

Check in was 3.30pm so advanced noticed by the time I checked in in the evening. After a long travel I didn’t enjoy the 15 minute wait to be checked in whilst they found a suitable room On check out day, twice people tried to enter whilst occupied and before our allocated check out time of midday

Cleanliness, comfort & amenities

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Nothing to dislike - always a great stay here.

Breakfast is superb, possibly one of the best around. The bar area was very comfortable and the reception staff were all attentive. This hotel can get very busy being so close to the Apollo and Olympia, but this time it was pretty quiet which was lovely. Location is great just 5 mins walk to the Hammersmith tube / bus station. Although I was upgraded to a 'better room', which I was very grateful for, I wasn't really aware of any difference in facilities to the pretty good room I'd booked and stayed in before this trip, so knew what I was expecting in terms of room facilities so was able to make a direct comparison. If I was making the room choice again, I would stay with a 'Superior Room with Queen Bed and One Sofa Bed' rather than the Executive Room I was upgraded to on the 9th Floor.

Stayed in April 2024

Breakfast was partially cold like the black pudding, bacon and sausage

Stayed in April 2024

The bathroom pods are too small and the door didn't close properly. No clear signage as to where the front of the hotel is. Confusing that could get into hotel at main entrance after midnight. Disappointing having gone down to car park had to go back upto first floor to get parking ticket endorsed.

Location round the corner from our evening reception car park good. Car park entrance level reception very helpful - quick checkin

Stayed in April 2024

It seem to take longer than necessary to check-in. Otherwise all was okay. Nothing else to say but still typing to make the line go green, nearly finished,

The location is ideal for Hammersmith Apollo. Clean and reasonable price for London. Would we stay there again? Yes. We didn't stay for breakfast but enjoyed the late check-out at 12:00

Stayed in April 2024

Bar Prices , added 12% service charge on every drink

Good location , comfortable rooms

Stayed in April 2024

The car should be free if your staying there I just it's so wrong to have to pay 43 in car parking at the hotel where I am paying £130 to stay at.

Stayed in April 2024