Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AT, United Kingdom
#27 of 60 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5824 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
8.5
Free WiFi
7.9
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End of dialog contentReviewed: 21 July 2024
Stuart
United KingdomLift was very old fashioned and not safe!
Bedroom was spacious and nice and quiet whilst outside the hotel was noisy due to crowds of party revellers
Stayed in July 2024
Reviewed: 20 July 2024
Mervyn
United KingdomSome of the glasses and china were unclean in the restaurant. Guests were allowed to double-bank. A car was parked in front of us; it wasn't a problem because they left before us. However, surely, this impinges on health and safety. We were parked in the 'Disabled Area' with a blue badge; this would have been difficult if we had to leave in an emergency. Further, emergency services would not be able to gain access to the building. Please address this issue because we like your hotel very much and stay with you yearly on our way to Scotland.
Location
Stayed in July 2024
Reviewed: 20 July 2024
Rebecca
United KingdomSome bedrooms a little dated but most very good.
Very helpful and friendly staff. Bit more individual than larger chain hotels. Great location and bar. Excellent value for money and breakfast.
Stayed in July 2024
Reviewed: 20 July 2024
Alison
United KingdomBeds & pillows are hard.
Location was central to where I needed to be. Good breakfast options.
Stayed in July 2024
Reviewed: 19 July 2024
Nicki
United KingdomNoisy at the front of the building which faced the main road
Convenient location and very helpful staff
Stayed in July 2024
Reviewed: 19 July 2024
Michael
United KingdomEverything was great.
Everything was wonderful as it always is.
Stayed in May 2024
Reviewed: 18 July 2024
Jean
United KingdomCould have used a second chair in room (friend visiting for cuppa from another room). Also, if I'd had to stay longer, a little more drawer or shelf space for clothes, and a peg to hang a jacket up.
Comfortable bed, good light for reading in bed, bath as well as shower, plentiful hot water, window that could be opened.
Stayed in July 2024
Reviewed: 18 July 2024
Deborah
United Kingdomcentral location in Jesmond, welcoming staff, good size rooms
Stayed in July 2024
Reviewed: 18 July 2024
Carolyn
United KingdomQuite tired in places, corridor carpets need replacing as we saw lots of raised frayed parts. Housekeeping in the room was ok but corridor carpets never looked liked they’d been vacuumed, lots of stuff along the edges. Bedroom comfortable but bathroom window didn’t open and extractor fan broken, needs attention.
Great atmosphere, friendly and comfortable. Perfect location for our needs
Stayed in July 2024
Reviewed: 17 July 2024
Adele
United KingdomCar parking is a lottery. Lucky I managed to get a space. It’s first come, first served.
The room was lovely, bit hot but that was ok. Breakfast was very nice and reception staff were incredibly helpful. Thank you. I will stay here again.
Stayed in July 2024
Reviewed: 17 July 2024
Kirsty
United KingdomRoom above vents from kitchen? Room smelt a bit of fried food
Friendly staff early check in.
Stayed in July 2024
Reviewed: 17 July 2024
Paula
United KingdomDoor kept beeping Fire alarm went off at 8 am so we were all outside
Handy location
Stayed in July 2024
Reviewed: 16 July 2024
Gillian
United KingdomBathroom dated. Car parking limited.
Great location. Free car charging for electric Vehicles.
Stayed in July 2024
Reviewed: 16 July 2024
Tony
United KingdomAll good
Location
Stayed in July 2024
Reviewed: 15 July 2024
Julie
United KingdomI had to get up early to take my Daughter for her gown, so unfortunately missed out on what my partner and mother informed me was a good breakfast
Good location for Daughter's Graduation
Stayed in July 2024
Reviewed: 15 July 2024
Kelly
United KingdomParking was limited. Small car park at back, and difficult to find alternative street parking
Location great, and rooms lovely
Stayed in April 2024
Reviewed: 15 July 2024
Gillian
United KingdomParking options are limited
Clean, comfortable and welcoming hotel in a good location for visiting Jesmond based family and getting into town.
Stayed in July 2024
Reviewed: 15 July 2024
Kaytbee
United KingdomThe hotel is a little dated in it's decor, mostly in the bathroom. Noise also travels whether inside the hotel itself or from the outside, just in case you're a light sleeper like me!
Great price for this hotel and can't fault the cleanliness. The shower was powerful and bed was very comfy with a good choice of pillows to choose from. It's a 30 minute walk or 10 min bus ride into Newcastle itself and the bus stop is a stones throw from the hotel. There is free parking on site as well which was handy for us.
Stayed in July 2024
Reviewed: 14 July 2024
Robson
United KingdomSlightly dated in places, bathroom suite could do with modernising. Noisy door next to room but that is luck of the draw when you get the room.
Good location. Clean room with decent facilities as advertised.
Stayed in July 2024
Reviewed: 14 July 2024
A
GibraltarFire alarm at 8am. Bathroom cleaning was not up to scratch.
Comfortable rooms, handy location, fair value.
Stayed in July 2024
Reviewed: 13 July 2024
Sharon
United KingdomNice breakfast
Stayed in June 2024
Reviewed: 13 July 2024
Helen
United KingdomMost of the staff were very helpful especially Rachel who was was excellent. I was distressed at not being able to park after an 8 hr journey and she arranged for the doorman to move his car so that I could park. I was incredibly grateful to her especially as the receptionist had been very dismissive and showed no compassion with my situation at all. The room was great, big with a very comfortable bed. Food was good.
Stayed in July 2024
Reviewed: 13 July 2024
Hemant
United KingdomParking is a hit and miss very limited on space.
Thank you, Zoe, Rachel, and the man in the Grey suit. The staff were very helpful. Got upgraded to a very nice room. Thank you and appreciated:) I look forward to staying there again soon.
Stayed in July 2024
Reviewed: 13 July 2024
Jean
United KingdomLift was dodgy Parking was a nightmare. Most people found the toaster difficult to use.
Breakfast 7/10 Lovely comfortable room. Towels and bedding excellent.
Stayed in July 2024
Reviewed: 12 July 2024
Cath
United KingdomRoom furniture tired, drawers sticking, lamps missing fixings, curtains missing hooks, bathroom light wasn't working but team fixed that. Doors had bleeping alarms which went off on other doors continously which was annoying.
Good location, spacious room, comfortable bed and decent shower also modern reception area.
Stayed in July 2024
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