Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AT, United Kingdom
#26 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5455 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
8.5
Free WiFi
7.8
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End of dialog contentReviewed: 27 April 2024
Romy
United KingdomVery hot
Staff were super friendly and helpful
Stayed in April 2024
Reviewed: 26 April 2024
David
United KingdomVery good breakfast and staff go out of their way to help
Stayed in April 2024
Reviewed: 25 April 2024
Claire
United KingdomThe pillows and be wernt as comfortable as they have been previously
The breakfast is lovely and the staff are helpful.
Stayed in April 2024
Reviewed: 23 April 2024
Neil
United KingdomOn return to hotel after night out, friend had a fall, and 1 of staff was great then suddenly became awkward, bar that everybody else great
Location is good plenty restaurants and bars
Stayed in April 2024
Reviewed: 22 April 2024
Sarah
United KingdomLighting in room, some bulbs not working and lack of refreshment options in room
Good location, clean and friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Nicki
United KingdomThe paint work was a little tired
The breakfast was lovely The room was comfy and quiet if a little tired The staff were really friendly
Stayed in April 2024
Reviewed: 19 April 2024
David
United KingdomGreat location. The room was comfortable,it had everything we needed. Very quiet. The bar had a great atmosphere in the evening. The room was perhaps a bit tired,decor wise but otherwise it was absolutely fine. Friendly, attentive staff
Stayed in April 2024
Reviewed: 18 April 2024
Terence
United KingdomNot enough attentive staff whilst trying to order lunch after 12 noon.
Room, food and facilities good.
Stayed in April 2024
Reviewed: 17 April 2024
Toby
United KingdomCar park overflowing, noisy bar could be hard 2 floors up
Good breakfast, friendly staff
Stayed in April 2024
Reviewed: 15 April 2024
Letitia
United KingdomCleanliness... tables not cleaned and sweet papers still on table from previous evening. Lack of delegation to inexperienced staff. One female staff member who served us dinner was excellent though. Although, staff appeared to be working in domestic areas, I felt that the hotel needed a good spring clean(lack of public hygiene) and small maintenance issues.
There was plenty of variety for breakfast and the service was good overall. The accommodation was comfortable with a good holiday experience though.
Stayed in April 2024
Reviewed: 15 April 2024
Andrew
United KingdomRooms were good but a little tired (eg creaky floor boards). Sound proofing could be improved. Check-in is quite late but manageable.
Great atmosphere, staff and location. Wonderful breakfast. Decent amount of parking for a hotel close to the city centre.
Stayed in April 2024
Reviewed: 15 April 2024
Kenneth
United KingdomGood location, nice room at fair price.
Stayed in April 2024
Reviewed: 15 April 2024
Peter
United KingdomSaturday evening dinner no steak.good
7out of10
Stayed in April 2024
Reviewed: 14 April 2024
Gary
United KingdomMaybe a different choice of eggs other than just fried
It was ok
Stayed in April 2024
Reviewed: 14 April 2024
Paul
United KingdomGood location, lots of nice shops, bars and restaurants. Easy commute back in to Newcastle city centre. Vibrant atmosphere.
Stayed in April 2024
Reviewed: 14 April 2024
Andrew
United KingdomStandard in room 107 needs improvement
Room needed a revamp and improved standard, it was clean though.
Stayed in April 2024
Reviewed: 13 April 2024
Karen
United KingdomNot convinced the carpet had been hoovered prior to us arriving. No toiletries were in the room which we believed to have been an oversight. Reception staff gave us supplies when we asked. The bar closed at 11 and we had to finish our drinks in the reception area.
Breakfast was lovely. The room was very spacious. The bed linen and bathroom were clean. The room was very hot but there was a fan and the windows were able to be opened. Quiet location. For what we paid it wasn't a bad hotel. Quite basic but realistically priced.
Stayed in April 2024
Reviewed: 13 April 2024
Marie
United KingdomNot the cleanest places, tea towel fibers on breakfast plates, egg shell in fried eggs, shampoo lid in bath from previous occupants and dirt around bath handles
Lovely friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Holly
United KingdomRoom a little small, in need of a refresh/decoration Staff seemed preoccupied with large group booking Needed a phone plug near bed
Great shower & fluffy towels Comfortable bed Convenient location Good breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Gaynor
United KingdomWould have preferred walk in shower rather than shower over bath, I always worry I’m going to fall. Room was very warm overnight
Nice clean reception and bar, bedroom was at the back of the property so it wasn’t noisy from the busy road
Stayed in April 2024
Reviewed: 8 April 2024
Storesy
United KingdomRoom was a bit dated.
Staff were excellent. Friendly and helpful
Stayed in April 2024
Reviewed: 7 April 2024
John
United KingdomDining room/bar too noisy (music at full blast). Waitress forgot my coffee twice. Something floating in my whisky. Very offhand manner.
Good size room and bathroom. Reception staff very good.
Stayed in April 2024
Reviewed: 7 April 2024
Hannah
United KingdomOnly a slight thing , we stayed in a room Above the kitchen fans and when you open the window your room smells of food.
Lovely staff, clean , great location , good breakfast.
Stayed in April 2024
Reviewed: 6 April 2024
Darren
United KingdomNot much veggie breakfast option, but it was adequate. Bedroom was very hot even with the window open all night.
Very friendly staff, great location and bed were comfortable.
Stayed in March 2024
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