The staff are incredible. Carolina was so lovely and helpful and went above and biting to ensure we had the best stay possible

Stayed in June 2024

Nothing. Everything was excellent.

Pleasant, comfortable, modern room and bathroom. Very comfortable bed and pillows. Excellent A/C. Breakfast is fresh and options change daily. Located in a quiet area a block off the main street. Staff are OUTSTANDING, especially Carolina who provided us with great recommendations and services.

Stayed in June 2024

Great staff, just off main street so quiet but still close to everything.

Stayed in June 2024

There’s nothing not to like!

What a lovely little hotel. Great location with a lovely pool and hot tub the breakfast was always nice and the staff very helpful and friendly I would definitely recommend this hotel. The staff were an asset they couldn’t do enough to help.

Stayed in June 2024

Clean and friendly staff

Stayed in May 2024

Hotel staff were friendly and very accommodating. Every evening they will ask you what time your excursions start, hot breakfast is served after 630am but if you are leaving for an excursion around that time they will make sure to have a boxed breakfast ready for you. Claudia, Carolina, and Jose were so wonderful and knowledgeable about the area. Carolina has the best restaurant recommendations!

Stayed in May 2024

We enjoyed our two night stay at the Acacia. The staff was very friendly and helpful (especially Claudia and Jose), the breakfast was quite nice and the location was very convenient.

Stayed in March 2024

Nothing

The Acacia is a lovely hotel. In addition to the large comfortable rooms with modern bathrooms, the staff is wonderful. I cannot say enough about the level of professionalism, kindness and hospitality provided. One of the staff members even accompanied us to the medical clinic. Breakfast was also a treat. Location is just off the main square. Very easy walk to everything.

Stayed in January 2024

Not all of the windows had shades & I like it dark when I sleep.

It’s a block off the main street but it’s in the heart of everything but not on main with all the traffic. The streets are made of pavers so it’s quiet. Great a/c. Catalina was a great host who even stayed a little late for us to make sure we were ok. Great customer service!

Stayed in February 2024

It was a expensive for what it is, however generally that was my overall feeling for most of the hotels in that area.

The hotel was clean and the room was everyone was very nice at the hotel.

Stayed in December 2023

The water temperature in the shower tends to fluctuate hot and cold, but I'm not sure there's anything that can be done about that. Not a big deal or a show-stopper by any means.

What an exceptional property! This immaculately clean boutique hotel has approximately 12 rooms on 3 storeys with wide open, airy common spaces to relax. Someone is always sweeping or cleaning around the small complex. The reception staff are incredibly welcoming, hospitable and helpful without being intrusive and English is well spoken. They can arrange everything for you as well as being partnered with a helpful travel agency next door. They can also send out for laundry service. Beach towels are available. Rooms are well appointed with all the standard travel essentials and tastefully decorated with local art featuring Galapagos wildlife themes. There is also an evening turn down service. The in-room A/C works very well and a small fridge is included. The table service breakfast is fresh and delicious and portions are large. You start with juice, fruit and yogurt followed by a different themed egg dish as a main course. Location in Puerto Ayora is excellent: just a few convenient steps away from the restaurants, shops and piers on the main avenue but far enough away such that it is nice and quiet in the evening. Should we ever return to Santa Cruz, this is where we'd stay. Again.

Stayed in December 2023

Absolutely nothing- it was wonderful all around. 10 out of 10!

What an exceptional hotel! A perfect location, just a block off the main street with views of the water. We had the water view room and it was wonderful. The rooms are well equipped, modern, and quite stylish. As wonderful as the facilities are, it is the service that stands out even more- just wonderful. So kind and attentive to all your needs. Breakfast is great- I’m vegan and they went out of their way to make sure I had a great breakfast (the other half of our party was not vegan and had wonderful breakfast as well). I really can’t recommend this hotel more- I would definitely stay here if I’m lucky enough to return.

Stayed in November 2023

Everything but specialy the room. They are big and everything is good, the people of the hotel are super nice.

Stayed in November 2023

nothing, absolutely amazing!

It was so welcoming and we loved Carolina and Jose!! The facilities were clean and the rooms had AC, which was perfect for humid days! There was plenty of space to relax by the pool and on the roof terrace. the breakfast was outstanding and fresh. empanadas, eggs, pancakes, plantains, fresh fruit and yogurt every day. the property is also quiet, slightly off the main path, but a close walk to restaurants, shops, and the ocean!

Stayed in November 2023

Maybe a bit overpriced - but it‘s Galapagos..

Modern and stylish rooms. Whole property in good condition. Nice view from the balcony. Friendly staff.

Stayed in October 2023

Everything. Lovely rooms, helpful and friendly staff.

Stayed in October 2023

Great

Stayed in September 2023

Fantastic location, close to everything but a street away from the busy hub so quiet and calm to stay at. Smart and clean hotel with friendly and helpful staff. Nice breakfast each morning. Really close to the fish market and all the amazing Galapagos wildlife including sea lions, frigate birds, pelicans and more.

Stayed in August 2023

The staff was amazing!!! Very attentive! Carol was the best.

Stayed in September 2023

Nothing

Great free breakfast with multiple courses. Excellent, welcoming staff.. beautiful boutique hotel just off the Main Street. Very clean. Perfect stay.

Stayed in August 2023

Wifi is extremely slow and almost not usable.

Carol and Carolina were outstanding! Actually, all staff was very nice and friendly.

Stayed in August 2023

Small bathroom, basic breakfast

Great staff

Stayed in August 2023

We're very happy we stayed here! The building was beautiful inside and outside. Rooms were very comfy and we enjoyed the modern interiors. Rooms were quiet too. The third floor has very lovely ocean views. Breakfast was excellent! Staff were very helpful, friendly, and professional.

Stayed in June 2023

Beautiful, clean, and perfectly located property and staff was incredibly warm and attentive to detail. One of the highlights of my 10 day trip to Ecuador. Can't recommend it highly enough!

Stayed in May 2023