Skip to main content
  1. Hotel reviews homepage
  2. China hotel reviews
  3. Guangxi hotel reviews
  4. Guilin hotel reviews
  5. Reviews of Sheraton Guilin Hotel

Reviews of Sheraton Guilin Hotel

15 Bin Jiang Road, Li Riverside, Close to Elephant Trunk, Xiangshan, 541001 Guilin, China

#23 of 32 hotels in Guilin

Guests' Choice

Review score

Based on 30 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    5.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 9 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic King, Guest room, 1 King, West Building
    • Stayed 1 night
    • Submitted via mobile

    The check-in process was chaotic. The staff couldn't find our booking initially, after they found it and we checked in, we had to wait for our room to be ready. Waiting was fine, but after waiting for half an hour, they were confused as to whether we were checked in or not. There was a J&J event that day, and the staff couldn't handle the crowd efficiently.

    Stayed in August 2024

  • Reviewed: 19 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    My room should be with the view of the garden but they gave me a room facing the street and very far from the elevator, and the equipment was too old specially the bathroom ,the room was very small,they don’t speak English at reception :( only the concierge can speak little bit :p

    Location and the breakfast

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Club King Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy. Windows are not double glassed, so constant street noise and neighbouring rooms. Reserved a club level hottub room. No club lounge or advantages and hottub was only a small bath. My bad expected a jacuzzi.

    Staff were extremely helpful . Location great for eateries and sightseeing

    Stayed in June 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Elegant King Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is very close to the city center, room are clean

    Stayed in March 2024

  • Reviewed: 6 May 2024

    8.0
    Convenient place to stay
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    Amenities could be better

    Perfect location, near to sights n restaurants

    Stayed in May 2024

  • Reviewed: 19 April 2024

    7.0
    average stay
    • Leisure trip
    • Family with young children
    • Classic King, Guest room, 1 King, West Building
    • Stayed 3 nights

    the room decor was dated and the air con didn't really work. the outdoor swimming pool wasn't heated which wasn't clear from the description, therefore we could not use during our stay. the open view restaurant in the pictures shown is booking only which was not clear from the description overall, the experience was slightly disappointing

    nice hotel lobby, central location to explore Guilin, staff was friendly

    Stayed in April 2024

  • Reviewed: 2 January 2024

    7.0
    It was a great short trip where we explored the city within 2 nights
    • Leisure trip
    • People with friends
    • Classic King, Guest room, 1 King, West Building
    • Stayed 2 nights
    • Submitted via mobile

    For me and my friends, the down side is that it didn’t have cooling air condition. They told us because it is winter season, it only has heating system and Guilin during our stay was not cold enough to use the heater.

    The location is absolutely spot on. It is near to most attractions. Loving it

    Stayed in December 2023

  • Reviewed: 10 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic King, Guest room, 1 King, West Building
    • Stayed 1 night

    great location

    Stayed in October 2023

  • Reviewed: 12 August 2023

    9.0
    good choice
    • Leisure trip
    • Solo traveller
    • Elegant Twin Room
    • Stayed 2 nights

    most the staff can not speak English mostly Chinese options on the breakfast and the taste was not good

    the room size Cleanliness the location was perfect

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Very well located standard hotel in Guilin.
    • Leisure trip
    • Group
    • Premium King Room
    • Stayed 1 night

    Check in and check out. There is a lot of customers /groups. It took 30 minutes to check in and even more to checkout. Not enough reception counters open and rather messy.

    It’s a rather standard hotel, welcoming big groups. The room was fine, without special interest. The swimming pool is very deep and nice, but absolutely no shade, except few umbrellas. Breakfast was ok. We were having a late check out, which was very nice because of late departure of our plane

    Stayed in August 2023

  • Reviewed: 11 October 2022

    9.0
    wonderful stay
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights

    evrything was perfect

    Location was very convenient. Breakfast was wonderful with a lot of western food items. The kids enjoyed the swimming pool after coming tired from the rice terraces. The room was quite spacious with comfortable bed. I will recommend the hotel to everyone especially for family with kids.

    Stayed in September 2022

  • Reviewed: 17 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    The light in the wardrobe was on all night, no way to turn it off. It being next to the bed was annoying.

    Location is fine, it's walking distance to the main attractions.

    Stayed in September 2022

  • Reviewed: 12 September 2022

    8.0
    excellent stay
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was good

    location was very convenient. breakfast was full of many options. kids loved the swimming pool

    Stayed in September 2022

  • Reviewed: 1 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location was really good, it was very convenient to walk along the river, go the elephant trunk hill, reach the PCR testing hospital, also, the walking street with local food and shops is two steps from the hotel. Breakfast was also good

    Stayed in July 2022

  • Reviewed: 21 April 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Club King Room
    • Stayed 1 night
    • Submitted via mobile

    Food at breakfast

    Stayed in March 2024

  • Reviewed: 11 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location. All main sights are just around the hotel. Standard for mariott class of service which is good. We were during off season, so it was quiet and nice.

    Stayed in January 2024

  • Reviewed: 20 September 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 3 nights

    very poor wifi

    a comfort room

    Stayed in September 2023

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 29 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Classic King, Guest room, 1 King, West Building
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic King, Guest room, 1 King, West Building
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Elegant Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Classic King, Guest room, 1 King, West Building
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 1 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Elegant King Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless