Unexpectedly above average service for the price, the receptionist was all the time very helpful and helped us with everything, patient, kind, English speaking. Thank you, when we have the chance we will definitely come back here !

Stayed in October 2024

Located outside the city in a charming small village near key visiting areas (20’ from the Reed Flute Cave walking through a nice walking path). Very modern while keeping an authentic charm. Extremely clean. High western standards in a Chinese culture. The staff was incredibly helpful - helped booking taxis, brought us to the cave, very flexible to prepare dinner last minute. We had three kids and loved the staff and the hotel.

Stayed in November 2024

We couldn't get hot water for the bathtub during our stay. However, I believe this was only a temporary problem with our room or floor, not the hotel in general.

We were picked up at the airport late at night without problems. The staff was very kind and helped us to organise various activities in the area, which was great since we don't speak Chinese. Our room and the hotel in general were cosy and stylishly furnished. The breakfast was delicious (different options available, western or local). The location outside the city center is good, with the red flute cave in walking distance. There is also a great restaurant just around the corner.

Stayed in October 2024

The accommodation is new and nicely decorated. Have been to many hotels and Airbnb but never met a staff as attentive as Helen. Our cruise from Guilin to Yangshou was cancelled due to weather conditions. Helen called and texted us regularly and took the initiative to arrange a private transport for us so that we can still be at Yangshou in the evening and importantly, proposed and recommended many activities for us so that we can still appreciate the beautiul mountains and rivers during our car journey. It worked out very well and in the end, me and my wife enjoyed the car ride and programme so much and we are in fact happy that we have somehow missed the cruise. Thumb up to Helen and the team. Also, your cooking is fantastic and I would highly recommend anyone who is planning to visit Guilin to stay in this hotel.

Stayed in October 2024

Some of the interior design in the rooms was strange, for example glass walls around the toilet.

Staff was super-friendly and helpful!

Stayed in September 2024

There is no elevator, but the staff helped us carry our luggage so it was not a big problem in the end.

Very nice location, surrounded by nature; super friendly and helpful staff who helped us book tickets and arrange transportation; clean room with nice interior; homemade breakfast.

Stayed in September 2024

Absolutely friendly and helpful staff! The service they provide is exceptional! Trips to sightseeing spots, massages and more can be organised easily through them. Beautiful rooms, nice food (western and numerous Chinese choices for breakfast) , we really enjoyed our stay. Not at all an average hotel - unique indeed! You will not regret it!

Stayed in September 2024

We arrived later than anticipated, not many choices when to eat.

The ambience, not pretentious, yet elegant. It has a homely feeling.

Stayed in September 2024

There is NOTHING we didn’t like. We LOVED EVERYTHING!

This hotel far EXCEEDED our expectations!!! Maggie and Helen treated us like honored house guests. Yes, the rooms were gorgeous!! Yes they were clean…and I am a picky one with clean! The lobby was so peaceful and inviting like a well appointed living room. The breakfast that was served daily was fantastic. All of that pales to how we were treated. They made sure we were well taken care of every step of the way. Our flight got in late, a sweet wonderful and beautiful face met us at the car and walked us in. Maggie walked us to a restaurant close by and put our orders in and answered all of our questions. This happened for each time we went somewhere. They were so very helpful and caring. They made sure we got to where we wanted to go and that we were able to get back to the hotel. I have never experienced such car from a business. We felt like family…as three middle aged women who only speak english, this was the perfect experience for us.

Stayed in September 2024

The breakfast

The friendliness of the team, the architecture, the interior design

Stayed in September 2024

Would have preferred a different room with a different view. The bath did not work as well.

Very comfortable, and pretty! Staff was very helpful and nice

Stayed in August 2024

Some minor defects in rooms and facilities. The bathroom lacked enough space to put towels.

Exceptional staff. Exceptionally friendly, welcoming and helpful. Well arranged interior with an artsy vibe. Despite not being in the city centre, the location is practical. The hotel is in a small quiet village in walking distance to the stalactite cave. The city centre can be reached via taxi or e scooter.

Stayed in September 2024

The only thing I would say is I had to sit in one of the chairs to view the mountains from my room from the bed it looked into another guesthouse.

After travelling with a group for a few weeks this hotel was exactly what I needed. They have thought of everything, remote controlled curtains, heated towel rack and a spa bath. The staff who work there are a credit to the hotel. They are extremely helpful and really look after you during your stay. I loved the location. A little out of town within the mountains but was very cheap in a taxi to get into town if you wanted to. I went for a sunrise hike and the views were breathtaking from the village! I would 100% stay here again.

Stayed in August 2024

The service has been perfect, the staff very nice and gentle. The strutture is wonerfully furnished, tidy and clean. Moreover it is in a very quiet area, at walking distance from the Flute cave. They helped us with taxi, laundry and very valuable recommendations for restaurants and attractions. The breakfast was individually prepared with much care. Warmly recommended.

Stayed in August 2024

The lady host, bed, breakfast

The host lady was extremely nice and very helpful! Breakfast was delicious and the rooms were also good. We had a wonderful time here.

Stayed in July 2024

You have to book room with the view of the mountain...it is spaceous and clean and beautiful. The receptionist was great...she helped us with everything 🥰

Stayed in July 2024

The staff.

Stayed in May 2024

Fantastic customer service - we felt really taken care off. Lady running the hotel was so engaged in supporting us in everything - arranging trips, making sure we have everything we need, ensuring delicious breakfasts and snacks. Great client experience - thank you !

Stayed in July 2024

Everything exceeded our expectations.

Simply exceptional. We would give Guilin Bonjour a 12 out of 10 if possible. The staff were very welcoming and treated us like family. They were also extremely helpful, being available to our queries at all times, and they assisted us in every way possible. The location of the hotel is away from the centre but we preferred this serenity and the natural landscape all around. We could walk and cycle around the villages, surrounded by picturesque mountains, farms, lakes, and the river. The property is also a stone's throw away from a very good Chinese restaurant with wonderful ambiance. At the same time, getting to the centre is simple - around 15-20 minutes by taxi. As for the hotel itself, we were simply amazed by the spacious rooms, its layout, and amenities. The rooftop terrace offers an unparalleled view of the hilly terrain around. Overall, a truly cosy and heart-warming boutique hotel experience.

Stayed in July 2024

Very beautiful boutique hotel. Everything at the hotel was exceptional quality, including the bedding, the bathrobes and the morning breakfast. The staff made the check-in seamless and went above and beyond to make sure we were comfortable and had a special stay. The location was also safe and convenient, a short walk from a delicious restaurant and easy to navigate to with DiDi.

Stayed in June 2024

Really helpful staff and super kind!!

Stayed in June 2024

N/A!

We loved everything about Guilin Bonjour Boutique! Both Maggie and Helen were absolutely lovely and they were super helpful for our short stay. The room itself was so clean, so comfortable and it was everything we needed and more. The location of the hotel is in a little village called Lujiacun and into the ‘city centre’ where some attractions are - it’s a quick 15-20 minute DiDi. So many great food options in Guilin. It was so nice to come back to peace and quiet after an evening out for dinner. Amazing service and both Maggie and Helen made us an early breakfast before our cruise down to Yangshuo. We can’t recommend this hotel enough and we loved our stay.

Stayed in May 2024

AMAZING EMPLOYEES

Stayed in May 2024

I know they have already looked into it but you should be aware that location map on google takes you 1 km down the road to a military base of some sort. The guard actually walked us and pointed us in the right direction, clearly he had seen it before. And Meggy our sweetest customer service manager came out in the rain to find us walking back, which I can't imagine happening in many other parts of the world.

The staff service and willingness to attend every issue to ensure we had a relxing and easy stay was second to none. Their assistance to make arrangements were excellent bar the restaurant next door which was a proper tourist trap and made us put our guard up for the remaining of the trip but no fault of theirs, I just would recommend avoiding that particular restaurant.

Stayed in April 2024