The AC in the room of my kids was not working after repeated complaints they changed the room, the toiletries were not available , the access cards kept of stopping, the pool and beach a bit far for kids in summer's heat

The valet parking services from the start, the reception services, concierge services and cleaning staff.

Stayed in June 2024

Valet parking..even I'm the only one waiting they took long time ....

Fantastic Facilities..nice hotel

Stayed in June 2024

Old furniture

Every things

Stayed in June 2024

The AC is very low. We cannot sleep proper

staff are helpful

Stayed in June 2024

Yes

Stayed in June 2024

The AC and TV

Services and accommodation cost Especially Ms Istanbulu👍 she was very good and smiling and welcoming Sorry I can’t spell her the name correctly

Stayed in April 2024

The bedrooms are not well updated and the mattresses really need to be changed. They have a topper but it is still not working.

Loved the location and the service and the restaurants and facilities. Everything was excellent.

Stayed in May 2024

Room and bathroom a bit small for our family of 3 but should be ok for a couple or single

The buffet breakfast and dinner . Swimming pool and spa. Service attitude of the staff.

Stayed in May 2024

FURNITURE TOO OLD

FOOD BEACH POOL SPA STAFF

Stayed in May 2024

Nothing

Loved the lobby, room quality, facilities and people!

Stayed in April 2024

their was a weird smell from the AC not just in the rooms but most of the hotel areas the business center was a bit below average, could use some needed enhancement

my stay was very short so i couldn't check all facilities, the breakfast was good, variety of food and taste the room was big and comfortable, but a bit outdated and need more attention

Stayed in April 2024

Carpet at the entrance

Cleanness and food

Stayed in April 2024

N/A

The location and the beach plus the restaurants

Stayed in April 2024

Some missing items in the bathroom , such tooth beidh , shaving kit , ear sticks , etc

Location nice , nice swimming people , nice staff

Stayed in April 2024

Breakfast, beach, room service

Location

Stayed in April 2024

Breakfast, no private track to the beach (through of the cafe between the visitors)

The service and staff

Stayed in April 2024

Leaking pipe above the bathroom in room 820. Unfortunately, one of my party slipped and hurt themselves. staff were notified straightaway and sorted the problem. On our return home we contacted the hotel and were told because they didn't go the hospital there was nothing that they could do. the incident happened on the last day so wouldn't have time to attend the hospital

rooms and hotel were spotless—good choice of food at breakfast. The pool staff were exemplary. I couldn't move a sun lounger without them running to help.

Stayed in March 2024

Old rooms a bit of an old building smell

Location.

Stayed in February 2024

All good

I had three morning breakfasts at the hotel, the foods were amazing and staff were friendly and helpfu.

Stayed in March 2024

I made two separate bookings because of a change in travel arrangements. I wanted to ensure that these bookings were connected. Email contact/confirmation from the hotel relating to this request was poor and wasn't flagged on my arrival.

The staff, particularly the breakfast room and cleaning staff were exceptionally helpful and friendly. Very efficient and unobtrusive.

Stayed in January 2024

Nothing

The warmed swimming pool, the private beach, the restaurant service

Stayed in February 2024

Just found it a bit weird that no one asked us for help with our luggage when we checked in and on our checkout. We were a family of 2 adults and 2 kids had to do it ourselves. Other than that it as perfect

Iconic property in old Abu Dhabi, very well maintained.

Stayed in February 2024

The beach and both the adult and kids pools were small. Kids playground was also small. When it is crowded, it can be problematic. The rooms were small and the furniture was old fashioned. The ac in our first room did not work very properly and we had to move to another room. The breakfast should have been included thinking about the price we paid.

The beach and pool area is 3 min walk from the hotel but the beach was very nice but small. The sand and the sea was lovely. The pool area was nice also. There was a hot jacuzzi in the area. The kids pool was nice but small and had a slide and the kids playground was nice but small. The kids had a lot of fun though.

Stayed in February 2024

Cleaning staff constantly taking towels that we requested and bring back less of them, so each day I have to call and ask for it again and again. That’s the theme in general you can get 5 star experience if you keep asking everything. Didn’t like their choice of shampoo and conditioner, it smelled like cigarets

The restaurant is great, truly 5 stars experience. Although staff having hard time preparing tables, there’s always not enough forks, spoons and towels. No salt and pepper. You can get it if you ask for it but it’s tiring.

Stayed in January 2024