• City view
  • Garden
  • Pets allowed
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

“When elegance and modernity meet an old mansion…” The Urban Hotel is originally the home of a former spinner, Monsieur Pouillet, at the time when Lille and its metropolis prospered thanks to the weaving industry. Dating from 1880, it continues to shine as a hotel complex with its Napoleon III style, marble floors and original mouldings. Located 2 km from the centre, 1.4 km from the Grand Palais and 2.5 km from Old Lille, take advantage of our free parking to walk, by metro (Porte de Valencienne 4 minutes, directly connecting Lille-Europe and Lille-Flandres stations) or by bike thanks to the V'lille station, which is also less than 4 minutes away. Our rooms, renovated in 2022, invite you to a moment of rest after a day of tourism or work & before a tasty breakfast where we prefer local products. Our rooms will seduce you with their sleek design as well as their comfort and amenities. The Rococo Restaurant offers creative cuisine based on local products offered by our Chef Jean-François and his team. On sunny days, relax in the sun on our terrace or in our garden.

Distance in property description is calculated using © OpenStreetMap

Best Western
Hotel chain/brand
Best Western

Property highlights

Breakfast info

Continental, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 single bed
and
1 large double bed
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.0
Facilities
8.0
Cleanliness
8.3
Comfort
8.3
Value for money
7.9
Location
7.5
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Lindsay
    United Kingdom United Kingdom
    The hotel had a lot of glamorous decor. Obviously an old building. Very ornate restaurant, reception and the stairs. It had an outside area to sit, relax and have a drink. We didn’t have breakfast or a meal so can’t comment. I hear the restaurant...
  • Nebi
    Netherlands Netherlands
    Staff was really helpful and kind. Meals at the restaurant for dinner was really good. They have a very big private parking which has a connection to hotel.
  • Johannes
    Germany Germany
    Very comfortable room Excellent restaurant Easy parking

Hotel surroundings

Restaurants
1 restaurant on site

  • Rococo Restaurant
    • Cuisine
      French

Facilities of Best Western Urban Hotel
Great facilities! Review score, 8

Most popular facilities
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Facilities for disabled guests
  • 24-hour front desk
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • Inner courtyard view
  • City view
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Pets
Pets are allowed. Charges may be applicable.
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not possible).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Languages spoken
  • English
  • French

House rules

Best Western Urban Hotel takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Check-out

From 03:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of EUR 100 is required on arrival. That's about GBP 85. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 4 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 15 years
Extra bed upon request
€ 10 per child, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash is not accepted Best Western Urban Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

A damage deposit of € 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Best Western Urban Hotel

  • The prices at Best Western Urban Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Best Western Urban Hotel include:

    • Single
    • Double
    • Triple

  • Best Western Urban Hotel offers the following activities / services (charges may apply):

    • Guests staying at Best Western Urban Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

      Breakfast option(s) include:

      • Continental
      • Buffet

    • Best Western Urban Hotel is 1.1 miles from the centre of Lille. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Best Western Urban Hotel is from 15:00, and check-out is until 12:00.

    • Best Western Urban Hotel has 1 restaurant:

      • Rococo Restaurant