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First impression was very good, lovely, impressive building and great grounds with short walks. A great location for golfers but maybe a bit remote for tourists wanting to do some sight seeing in the area. Staff were polite and welcoming. However some staff at breakfast were a bit casual in the clearing of tables and attention to detail. I asked for porridge one morning and my order was completely forgotten. We found restaurant/bar prices to be over inflated. As a result we chose to eat our evening meal in Hexham, Corbridge or the local pub in Slaley village where they greeted us warmly.

We booked a special break away in Slalely Hall after recommendations from family and friends. Although the grounds and indeed the hotel are impressive there are quite a few little details which are missing and this makes one think they are overpaying somewhat in terms of price. Whilst the staff are friendly and helpful in most cases in the restaurants the service is extremely slow. We had to wait sometime for our meal to be served and were given drinks after the actual meal was placed in front of us. We then enjoyed a nice meal at the Restaurant but had to wait over 30 minutes merely to pay despite trying to get the attention of staff. In the end four tables were forced to line up to pay for their meal, surely if staff had cleared plates and been attentive they could have offered coffee and further drinks from a business perspective. The lack of service just seemed to leave a negative memory from what was a pretty good meal. Food-wise the claret and jug menu was limited, and over-priced; indeed the price of a burger was the same as one in the more 'upmarket' restaurant. Note to all - avoid the chips at the claret and jug - cold and tasteless. Room-wise the room was nice and spacious with a superb view; furniture was tired in places but the cleaning staff here were brilliant and like most of the staff we met friendly. The Spa was not as you would assume from a Hotel and Spa venue - it was a little more Centre Parcs rather than tranquil, regenerative, escape. Families and children and minimal loungers - again for the price you are paying you expect a little more from your experience. All in all a venue with a big reputation which perhaps is missing the finer details, service; cleanliness and quality.

This is our second stay in as many months. The first we found the place looking very dated, tired, grubby in areas which shouldn't be and quite a lot of shabby damaged furniture and the toilets next to the restaurant being out of commission (resulting in a long walk to the nearest ones). On the recent stay most of this furniture in the bar had been replaced which improved the appearance. The main problem on this stay was lack of sleep due to a dog in the neighbouring room. Long periods of unanswered calls to the front desk meant we just had to put up with it. At over £200 a night it's a bit of an insult not expecting a decent sleep. I think we'll be looking elsewhere in future.

We visited for one night, we visited the spa, treatments were great, staff very polite and friendly. We had evening meal in the main restaurant which we thoroughly enjoyed. The hotel grounds are beautiful and within the hotel its very grand, very well keeper, lots of cosy rooms to sit and relax with a nice cocktail. We found breakfast a little disappointing, food on the hot buffet was little cold, there was still plenty of choice so it didn't spoil it for us. I would definitely return to the hotel and spa.

Beautiful location and the old buildings are impressive. Grounds are gorgeous. Room was disappointing in comparison, tired and needs upgrade. Food was nice but again didn’t reflect my higher expectation. Still a lovely place to visit.

The hotel & spa themselves were lovely in beautiful surroundings. However the hotel food was not good. No room service. Tea / coffee / milk & sugar not replenished once despite asking reception to do so.