Via Faenza 69 , 50123 Florence, Italy
#34 of 376 hotels in Florence
Guests' ChoiceBased on 314 hotel reviews
9.2Cleanliness
9.5
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
9.8
Value for money
9.4
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 16, 2024
Sana
United States of AmericaOur room was very clean and cozy. It felt like we were at home. The property owner was VERY kind and helped us with everything that we needed. He sat us down and showed us everywhere we need to go. The place is very well located and only a short walk from the major city attractions. Budget friendly and ideal for young travelers.
Stayed in May 2024
Reviewed: May 14, 2024
John
PhilippinesEverything was amazing. From check in to check out, exceeded expectations. Its not perfect. It is more than perfect , 101%. Highly recommended. Very clean rooms, location is perfect. And the owner is the best. Thank you Roberto.
Stayed in May 2024
Reviewed: May 13, 2024
David
United KingdomThere was nothing to not like. I booked a single room which was what I got. It was small but had everything I needed and a very good en-suite shower room.
Great location. Very helpful staff. Very clean and very well maintained. Good facilities. I will definitely stay again.
Stayed in May 2024
Reviewed: May 11, 2024
Carol
United States of AmericaThe location was great, near the train station and within walking distance to everything. The bed was comfortable. Always had hot water with good water pressure.
Stayed in May 2024
Reviewed: May 10, 2024
Lingyun
ChinaThe Internet is awful. We can't get cell phone signals inside the room. At the same time, the WiFi inside the hotel is shared by all the guests which means the speed is terrible. Therefore, we can barely use the internet when back to the hotel. Besides, the towers won't be changed until the third day, which is not mentioned in the introduction. The last things is that, the mini bar(which is empty) inside the room is almost broken. It was a car fridge but can hardly close its door. Dealing with all kinds of detailed issues is a cost of energy after a long trip.
Good price and location. The host are all very helpful with check in and our questions.
Stayed in May 2024
Reviewed: May 8, 2024
Helen
AustraliaBright clean and open windows. Coffee and tea and biscuits available 24/7
Stayed in May 2024
Reviewed: May 8, 2024
Elizabeth
United States of AmericaThe room was clean and exactly as described. Roberto made the check in process very easy and was extremely attentive and helpful throughout our stay. Perfect location for everything we wanted to do on our stay.
Stayed in May 2024
Reviewed: May 7, 2024
Ceyda
TurkeyLocation is perfect and my room was very clean:)
Stayed in April 2024
Reviewed: May 5, 2024
John
CanadaEverything was right
It was clean, convenient location, had all we needed.
Stayed in April 2024
Reviewed: May 1, 2024
Esra
TurkeyNothing!
Very clean, comfortable and good location. Thanks for hospitality and kindness.
Stayed in May 2024
Reviewed: April 29, 2024
Ata
TurkeyThe hotel is very close to the terminal and also walking distance to the central. It was very clean and comfortable. Also the staff was very helpful.
Stayed in April 2024
Reviewed: April 27, 2024
Suchita
IndiaMostly the rooms were very good. May be some aditional light sockets can be added for convenience.
The owner was extremely helpful.
Stayed in April 2024
Reviewed: April 12, 2024
Liviana
ItalyEverything was good!
Very clean. Excellent and warm hosts. Family hotel very caring of their guests. They explain you about the city, help you carry the luggage, etc. Very good location, 5 min walk from the station and 10 min from the centre.
Stayed in April 2024
Reviewed: April 11, 2024
Cecilie
NorwayThe included breakfast was smaller than Norwegians need before a day of conference:-)
Very friendly and helpful staff. Quiet area centrally located. Spacious, nice and charming room.
Stayed in April 2024
Reviewed: April 10, 2024
Steven
United KingdomShower unit was a very, very tight squeeze for a 'large' man.
Convenient for train station, bus station and tram from airport. Room small but well designed and maintained. Communication excellent with very friendly and helpful host. Not far from main sights.
Stayed in April 2024
Reviewed: April 3, 2024
Mikhail
PolandUnbelievably excellent the owner of the location. Generally speaking, I checked-in to the wrong room (shame on me, it was middle of the night and I just did not notice the room number :D) and was out of the Florence so could not go back and move it. Instead, the owner said that they can do it on their own and they moved my staff to the right room without any issues. This hotel does not deserve to have a 1 star, it's a 5 star place!
Stayed in March 2024
Reviewed: April 1, 2024
Foong
SingaporeGreat hospitality, common area of free flow snacks and beverages, near to train station and within walking distance to all locations. Daily housekeeping provided.
Stayed in March 2024
Reviewed: March 29, 2024
Reza
GermanyThe apartment is very central and Roberto is extremely helpful and a real gentleman. We highly recommend this place
Stayed in March 2024
Reviewed: March 12, 2024
Chel
AustraliaRoberto was a wonderful host
Stayed in March 2024
Reviewed: March 5, 2024
Valerie
Poland- Perfect location: a 5 minute walk from the train station and there are great restaurants and historic sites very close to the apartment. - The host Roberto was very friendly and helpful, we arrived a couple of hours earlier than the check-in time, and our room was ready. - The room was spotlessly clean and freshly renovated, and very cozy. - The bed was very comfy and it was quiet at night, even though you're basically situated in the city center. - There is a kettle, a coffee maker, a microwave and some light snacks in the reception area, which all the guests can use at their convenience.
Stayed in March 2024
Reviewed: February 24, 2024
Wesam
Saudi ArabiaNothing
The manager was so helpful and kind, the location is perfect.
Stayed in February 2024
Reviewed: February 10, 2024
Maria
United KingdomVery helpful staff with great recommendations on the things to do in Florence. Clean rooms and not too noisy.
Stayed in February 2024
Reviewed: February 1, 2024
Rui
NetherlandsVery clean rooms, daily cleaning.
Stayed in January 2024
Reviewed: January 11, 2024
Diane
AustraliaNothing
The room was spacious and clean. Also the bed was very comfortable. The hotel is in a great location near lots of eating places. It was easy to find from the station. Roberto was a lovely gentleman who took time to speak with you and took pride in the hotel. Thank you for our lovely stay.
Stayed in January 2024
Weesp, Netherlands
Warrnambool, Australia
Charleston, USA
Bangkok, Thailand
Columbus, USA
Uvita, Costa Rica
Medevtsi, Bulgaria
Cartagena de Indias, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content