18 Cau Go, Hoan Kiem, Hanoi, Vietnam
#431 of 894 hotels in Hanoi
Guests' ChoiceBased on 93 hotel reviews
8.3Cleanliness
8.1
Comfort
8.3
Location
9.6
Facilities
8.0
Staff
9.3
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Saeed
IraqVery good for everyone good location
Stayed in May 2024
Reviewed: 29 May 2024
Leah
SwitzerlandHotel staff offered to reduce the airport taxi price for a 10-star review on booking.com, which I don’t really support since it skews the rating.
Right across from the lake, outside taxi pickup zone but barely, room was decent and clean.
Stayed in May 2024
Reviewed: 18 May 2024
Kush
Hong KongLovely Balcony, and it’s so close to the lake!
Stayed in May 2024
Reviewed: 10 May 2024
Davide
AustraliaVery good position, clean and good value for money.
Stayed in May 2024
Reviewed: 9 May 2024
Stephanie
United KingdomGot harassed by staff on a number of occasions during our stay, including disturbing our nap asking for us to write a review, which we felt was slightly unprofessional.
Nice, clean and spacious rooms. Very good location with easy access to everything
Stayed in May 2024
Reviewed: 6 May 2024
Julie
AustraliaTiny room with bed pushed up against the wall. Tiny bathroom. Host gave us misinformation about our next destination when we didn't book through him.
Close to the lake and old town.
Stayed in April 2024
Reviewed: 6 May 2024
Natalie
United KingdomThe staff were so welcoming and helpful: the location is perfect
Stayed in April 2024
Reviewed: 14 April 2024
Brett
AustraliaAn issue with our door not locking but we were quickly moved to another room without drama.
Excellent location near Hoan Kiem Lake. Very helpful staff. Nice balcony. On a quite busy street so not super quiet if that's what you're after.
Stayed in March 2024
Reviewed: 14 April 2024
Judith
AustraliaLots of traffic noise, which is to be expected in this area.
Great location. Helpful staff. Balcony. Good aircon.
Stayed in April 2024
Reviewed: 12 April 2024
Colin
United KingdomNothing
Ideally located in the Old Quarter, very clean. The staff, particularly the manager/owner were so helpful. The price was excellent value for money
Stayed in April 2024
Reviewed: 11 April 2024
Natalie
United KingdomVery relaxed place, helpful and friendly staff, everything was super easy with a great location and amazing value for money
Stayed in April 2024
Reviewed: 11 April 2024
Iswan
IndonesiaThe hospitality and helpful
Stayed in April 2024
Reviewed: 9 April 2024
Erzsebet
CanadaWhen you book a tour with them, check the competition first to get a good price, same with the exchange rate. When they see you are ready to go with someone else they will match the price.
Very good location, clean. Owner speaks good English.
Stayed in March 2024
Reviewed: 27 March 2024
Richard
CambodiaBed was a bit hard but it was fine.
Very central location, close to the lake and a lot of restaurants and stores. Staff are so friendly and helpful. Netflix available on TVs in the rooms too. Spacious room
Stayed in March 2024
Reviewed: 24 March 2024
Richard
AustraliaCan’t really think of any negatives, maybe that the bathroom is small and basically a wet room. Initially I found this challenging but by day 2 I actually quiet like the “wet room” style of bathroom.
The location can not be beaten. The La Lisa is 2min walk from the lake, Water Puppet theatre and right in the middle of the old quarter. Our room was quiet, clean, daily amenities, bottles water and room serviced daily. The shower was hot with plenty of power. I loved that there was lots of power points, something lacking in our Vietnam hotels so far. All the staff were friendly, smiling (something that even our more expensive hotels struggle with) and helpful. It’s great value for money.
Stayed in March 2024
Reviewed: 20 March 2024
Desiree
SpainMaybe the fact that the room was very small. The hotel per se is quite small. Very noisy. We could hear the elevator all night going on and everything and everyone around us. Both late at night and early in the morning.
Staff was very kind and helpful At first we were not happy with the bed as it is very hard, but we slept so good it didn’t matter in the end. Location is great!
Stayed in March 2024
Reviewed: 15 March 2024
Jacob
United KingdomI didn’t have hot water
The location was really good.
Stayed in March 2024
Reviewed: 10 March 2024
Jasmine
United KingdomRoom small (but cosy so ok), lift makes really loud noise whenever someone uses it
Good location, friendly staff, quiet even though in a busy area
Stayed in March 2024
Reviewed: 16 February 2024
Oelofse
South AfricaBed very bumpy. Matrasses wearing through.
Staff and location
Stayed in January 2024
Reviewed: 15 February 2024
Charlotte
United KingdomBathroom was a wet-room so everything gets wet (this is common for affordable places in Vietnam) Bed was hard We did laundry with them and our laundry bags were never returned
Location is extremely central and close to everything Man at reception was nice
Stayed in February 2024
Reviewed: 10 February 2024
Kim
CanadaThe host was super helpful and kind. They are really welcoming and hard worker.
Stayed in February 2024
Reviewed: 9 February 2024
Peter
NetherlandsWe were here 2nd time. Location excellent, staff super helpfull and this time we got the bigger twin room
Stayed in February 2024
Reviewed: 7 February 2024
Christine
Taiwan1. Noises. We can still hear the base drum rhythm and exhaust fan at midnight. 2. The fan and boiling heater are broken. But staffs fixed immediately.
The staffs are really nice and helpful.
Stayed in February 2024
Reviewed: 30 January 2024
Rachel
United StatesComfortable stay in a very convenient location for walking around Old Quarter! The staff were very kind and responsive. The room was on the smaller side, but it was still big enough for us and had everything we needed.
Stayed in January 2024
Palm-Eagle Beach, Aruba
Birmingham, USA
Prague, Czech Republic
Prince George, Canada
Cagliari, Italy
Gdańsk, Poland
Paulhac, France
Mandurah, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content