Only complaint would be the last couple of days the pool was out of action

The staff here are amazing and helpful. Pool was very clean and not busy. We extended our stay multiple times so goes to show we liked it- ended up staying for 11 nights when we had initially only booked 3. It’s good because it’s out of the hustle and bustle but great if you love a stroll, only takes like 5-10 mins to be in the busyness of old town. Free bikes were so good for the beach and biking there was one of my favorite experiences in a month of being in vietnam. They also clean your room at anytime of day so you almost always come back to a clean room - my friend was sick a couple of days and we still had our room made up in the brief time she left the room.

Stayed in September 2024

Our stay was absolutely fantastic! The staff went above and beyond to make it enjoyable and to help us in any way possible. They helped us with excursion recommendations, transfers, tailor and restaurant recommendations, etc. The last day they even arranged for us to have breakfast half an hour before they usually open as we had an early flight. As for the room, it was very clean and comfortable, towels and bed sheets were changed daily. The poolside was great and very relaxing. And breakfast included multiple options, all of which were delicious. The hotel also provided free bicycles with which we were able to quickly go (for around 3-4 minutes) to the riverside, which is quite close by foot as well. Overall, our stay in Uptown hotel was exceptional and if we come back to Hoi An, we will definitely choice it again.

Stayed in September 2024

The room's floor and bathroom were not so cleaned well. Some hair was in the shower place.

The hotel staff were very kind and friendly. They were always happy to help.

Stayed in September 2024

Very friendly and helpful staff!! Perfect location, walking distance to Old Town, quiet.

Stayed in September 2024

I wish there was another trash can in the room, as currently there is only one which is located in the bathroom

Good location, the hotel was clean and had comfortable beds

Stayed in September 2024

The location was a 15 minute walk to Old Quarter.

The staff are extremely helpful. And great pool area.

Stayed in September 2024

Room was spacious. Pool was great to cool off at end of day. Had free bikes to use. Staff were really helpful.

Stayed in August 2024

We loved the hospitality of the property. Hoi An is an ancient town and the people are warmer as compared to the big cities, Launa; the receptionist or the do-it-all woman at the hotel is a delight. She is a great host.

Stayed in August 2024

Breakfast could have been better and location, but again, it's my opinion only.

Staff was very good and helpful. The hotel was clean and the rooms were comfortable. The breakfast I would skipp and go somehwere else, perhaps to Rosie's which is not far. The location is okay but it's not that central and it takes 10-15 minutes walk to get to the main area of old town. Especially in the heat the walk isn't easy, so that's something to consider. Overall the stay was great!

Stayed in July 2024

Great location with the friendliest staff

Stayed in July 2024

There are so many tropical fruit that you can get locally, it would have been great it you had more fresh fruit offered at breakfast time.

You were always welcomed with a beautiful greeting of xin chao when you entered the dinning room. Breakfast choices you were offered a cooked breakfast, fruit , cereal, yoghurt. 3 different juices to choose from, tea & coffee

Stayed in August 2024

Super friendly staff, very clean and nice rooms, delicious breakfast. Would book this property again!

Stayed in August 2024

Excellent location, friendly and helpful staff. This hotel was great value for money. The breakfast was not too elaborate but very good quality and very tasty. Thank you to all the staff there, they were very accommodating.

Stayed in August 2024

None

This Hotell is perfect location for the centre town and market. The room is comfort and clean .breakfast is great. All the staff are friendly and helpful. Especially reception Lona always with a smile on, she passed all the useful information on our arrival.

Stayed in August 2024

Stayed 6 nights and wished we could've stayed longer.

The staff were lovely. The bed and shower were good. The breakfast was really good with Vietnamese and Western selections. Great location and with free bike getting to the old town (5 minutes) and the beach (13 minutes at an easy pace). They let you take their pool towels to the beach. Having a balcony was great for drying clothes. Lots of places to eat at in the street behind the hotel. By the way we recommend 'Milan' a linen taylor, 10 minutes walk away. Made 2 replica dresses and 2 tops from favourite items. Done overnight and a great price.

Stayed in August 2024

Amazing staff, great pool, bfast and love the free bicycles. Great location.

Stayed in August 2024

Pool area could do with a bit of a spruce up

The staff were incredibly friendly, helpful and professional.

Stayed in July 2024

Not one thing.

A very family feel hotel. The girls at the front desk were always asking if we needed anything when we went to leave to go explore for the day. Could not fault them. The security guard at night was such a nice man, ran to help us with our bags when we arrived. The room ( junior suite ) was great, spacious and comfortable. It was around 10 minutes walk to the old town to see all the lanterns, was a great location. The breakfast was also very good. Highly recommend this if you’re in Hoi An to see the lanterns and explore the town. The pool and rooftop was good as well. Room were always cleaned l, thought I’d add that in as in previous hotels this seemed to be an issue.

Stayed in July 2024

The room is relatively small. But it is acceptable.

The location is great， very near the old town; and the staff is nice and supportive.

Stayed in July 2024

Location price and staff excellent

Stayed in July 2024

The pool and the location were definitely the highlights. In the afternoon the pool was often full but in the evening there was nobody and u could fully enjoyed swimming alone. Location-wise, it is 10mins walk from the center of the old town but it is also nearer to the beach (20mins cycling, straight).

Stayed in July 2024

Breakfast was ok but nothing special, not so many options as in other hotels

Very helpful staff, good location just away from the busiest old town streets

Stayed in July 2024

Nothing

The staff!! So so friendly and they couldn’t help us enough! The room was lovely and clean

Stayed in July 2024

nothing

very good hotel great value for $ pool was good for a quick swim at end of day

Stayed in May 2024