nothing

Service was exceptional

Stayed in November 2024

The room I got was directly under the gym, so I could hear people dropping weight on the floor early in the morning. If you want to make sure this does not happen to you don’t get the room on the 10th floor. Otherwise there is nothing to complain about.

Attention to little details. Nice view from the rooftop bar. Staff is amazing. This was clearly the best stay while being 3 months in Vietnam.

Stayed in November 2024

Bar on level 12 is a little bit cramped. Everyone wants the best spot. Also breakfast service can be a little bit & miss if they have a big group in.

Great spot in the Old Quarter. Close to the lake. Staff at reception were fantastic. Very helpful and always remembered who you were. I felt as if nothing was ever going to be too big or too small. The general manager - David - in particular was super friendly and very attentive to the guests and staff alike. Oh - and the lemon dessert we had at the bar. Sooo yum!!!

Stayed in November 2024

Nothing

The staff especially is extremely friendly and helpful. The location is fantastic.

Stayed in November 2024

We could not fault The Oriental Jade. From the moment we arrived till the time we checked out the staff were amazing. The hotel is in an excellent location, after a busy day of exploring the city head to the pool/bar area on the top floor to soak in the most amazing views.

Stayed in November 2024

Nothing!

Central location, beautifully decorated, spacious rooms.

Stayed in November 2024

The Oriental Jade is well located in a quieter area of the old quarter, but being Hanoi, that's relative to the overall business. Staff were very welcoming, attentive and helpful. The hotel was very clean and tidy. Double glazing to our windows helped reduced noise from outside to almost nothing, resulting in some of the best nights sleep I've had in a hotel. The room, including the bathroom, were very spacious with all power outlets being universal, so no need for adaptors. We had breakfast included.. There was the usual mix of western and local dishes. Local dishes changed daily. A mix of fresh fruits, juices and mango smoothie were also provided. Hannah arranged our transport to the train station for our journey to Sapa and made sure we arrived safely. Very thoughtful. We were presented with a small gift on our departure.

Stayed in November 2024

Nothing

Perfect location. Everything is within 1-2km distance

Stayed in November 2024

There wasn’t anything we didn’t like.

We loved everything about this hotel. Great location, fantastic breakfasts and very comfortable rooms. But what really sets it apart from other hotels is the exceptional service and wonderfully helpful and friendly staff.

Stayed in November 2024

The staff was amazing - really nice and helpful

Stayed in November 2024

Pricey for the sizes of the rooms. We were told we had one of the best rooms of the hotel, yet it was very small. But it’s not necessarily a bad thing.

Perfect location, great staff and service. Great breakfast!!

Stayed in November 2024

Great location, staff are brilliant, very clean, breakfast is very good.

Stayed in October 2024

Nothing

Very central, fabulous decor, wonderful staff.

Stayed in August 2024

The pool was very windy and cold but not a complaint as nice to have a pool.

Great staff. Lovely rooms. Nice location. Great breakfast.

Stayed in October 2024

Nothing

Location was superb, the friendliness and attention of the staff is a true delight of the hotel.

Stayed in October 2024

Nothing

Location was great, Brian the manager and especially Kate were very attentive and helpful with any questions and or, queries we had. All umbrellas were gone during a rainy day, Kate gave us her personal umbrella 😃

Stayed in October 2024

We had a wonderful stay at the Oriental Jade Hotel! The rooms were spotless and beautifully maintained, providing a comfortable and relaxing retreat after days of exploring. The location was perfect—right in the heart of Hanoi, allowing us to walk to all the major tourist attractions, as well as plenty of charming cafes and restaurants. The staff was incredibly friendly and attentive, always ready to assist with any needs or questions we had. Breakfast each morning was delicious, with a great variety of options. We’d definitely stay here again and recommend it to anyone visiting Hanoi!

Stayed in October 2024

In an excellent location with views of lake and great amenities. Friendly and helpful staff.

Stayed in September 2024

The staff were some of the friendliest we have come across with amazing hospitality. We stayed three times over the course of our trip and they made my partner’s 30th birthday a very special time.

Stayed in October 2024

Everthing !

Stayed in October 2024

Nice pool overlooking the city. Our room was high floor and facing away from the main street, so it was quiet. Good choice of food for breakfast. Possibility to leave luggage after checkout and before leaving to the airport, and a shower room before you go.

Stayed in October 2024

All was great. If I really need to find one small thing, the two lifts are a bit slow and would need to be synchronised better so as not to wait too long.

We stayed in Emerald interconnect rooms, and highly recommend for family with teens. Very spacious, two bathroom, very clean and comfort beds! We loved particularly in our stay the drinks and pool area on the roof with amazing views of the city and the breakfast choice is amazing - and we travel a lot! It is underground with no views but food makes for all of it! Everyone in the staff is very helpful, professional and kind and made our stay excellent. We also booked two trips from the guest travel desk and it is very easy to decide on the spot what to do. A big thank you to Brian for advice and help during our stay.

Stayed in October 2024

Not applicable

Beds were very comfortable View from room of St Joseph's Church Fantastic location Wonderful staff

Stayed in October 2024

Using very strong flower perfume maybe should use something less strong but effective, Gym bycicle need to be adjusted or replaced as there is no way to increase or reduce resistance, walls and rom doors are bit thin not well insulated so you can ear noises from corridors, clothes smell of noodle / fried eggs after breakfast

Location, probably second best hotel I used in Hanoi when stay near Hoan Kiem (best of all remain Sofitel Metropole) room are sufficiently spacious

Stayed in October 2024