1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam
#352 of 887 hotels in Hanoi
Guests' ChoiceBased on 237 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
8.5
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2024
Rishi
IndiaFood menu
It was quite good
Stayed in May 2024
Reviewed: 23 May 2024
Yueh-yin
TaiwanSound insulation is not very good.
The city view at night from the bar was really good. The staff are friendly.
Stayed in April 2024
Reviewed: 18 May 2024
Keenan
AustraliaLocation not great but taxis readily available and not expensive
Restaurant pacifica very good value and delicious food. Spa treatments well priced and lovely atmosphere. Great indoor and outdoor rooftop bar with yummy food and cocktails.
Stayed in May 2024
Reviewed: 25 April 2024
Hitesh
United Arab EmiratesA little worn out needs updating
Good location good view good spread of breakfast
Stayed in March 2024
Reviewed: 22 April 2024
Timothy
United StatesA little pricey
High quality stay in Hanoi with very helpful and enthusiastic staff! Views from the room and the rooftop bar were a highlight.
Stayed in April 2024
Reviewed: 20 April 2024
Jane
SingaporeStaff came into the room to check on fridge and pantry items while we were in the room.
Location, pool, sauna and views from the room & roof top.
Stayed in April 2024
Reviewed: 20 April 2024
Styliani
BelgiumThe sauna was a bit run down
Breakfast was very good. Dinner as well. The location is also good near to parks, lake and Mausoleum. Staff very helpful. I would really come back to this hotel.
Stayed in April 2024
Reviewed: 19 April 2024
Hafiz
PakistanNothing
Overall
Stayed in April 2024
Reviewed: 2 April 2024
Brian
SingaporeBreakfast was not the best
Stayed on the club floor with access to the lounge. Very nice staff and comfortable with good ac shower etc
Stayed in March 2024
Reviewed: 15 February 2024
Anja
NorwayGreat 5 star hotel with exceptional service! The concierge was very helpful and the staff very attentive. We had the room with a view to the temple in the water, very beautiful. Bed was very comfortable. We also tested the varm inside pool which was great, and the sauna and hot jacuzzi. And I had a very good massage. We highly recommend this hotel and would love to come again!
Stayed in February 2024
Reviewed: 30 January 2024
David
United KingdomHeater in room wouldn't heat room always cool. The whole hotel was chilly.
Good hotel, clean, comfortable bed, good bathroom facilities.
Stayed in January 2024
Reviewed: 16 January 2024
Herve
BelgiumEverything
Stayed in January 2024
Reviewed: 22 December 2023
Yu
SingaporeThe shower area had water clogging. Water cannot be totally drained.
Lake view was plus and near to the old quarters. Hotel and room was clean. Room was spacious. Staff were helpful and attentive. Wide spread of food for the buffet. The wellness centre where I had a massage was fantastic.
Stayed in December 2023
Reviewed: 20 November 2023
Suraj
IndiaBREAKFAST THEY SHOULD HAVE MORE VARIETY AND MORE OPTION FOR VEGETARIAN
THE HOYTEL WAS CENTRALLY LOCATED ANS IT WAS AS PER EXPECTATION
Stayed in November 2023
Reviewed: 20 October 2023
Linh
SingaporeBreakfast very nice, Enthusiastic and attentive staff
Stayed in October 2023
Reviewed: 8 October 2023
Rijia
SingaporeRoom is a little small, not big enough to stretch out your luggage. Furnishing is also a little old. Shower head had a bit of malfunction. Definitely been to a better 5 star hotel.
Location is pretty good.
Stayed in October 2023
Reviewed: 23 September 2023
Jagan
IndiaComplimentary late checkout should be provided especially if traveller has paid for early check-in already!
Stayed in September 2023
Reviewed: 16 September 2023
Phillip
AustraliaThe service by the staff and the way this hotel is managed overall is first rate.
Stayed in September 2023
Reviewed: 2 September 2023
Pamela
AustraliaFriendly staff, good location & nice rooms.
Good location. Hotels Ming restaurant has excellent food. Rooftop bar has amazing views. Staff friendly and accommodating. Only complaint.. pillows! So uncomfortable 🥴
Stayed in August 2023
Reviewed: 21 August 2023
Shubhasish
New ZealandThe property is slightly dated, but still pretty comfortable. It's just the bathroom and the decor are not the most modern.
It's a pretty lavish property with all the amenities of a 5 star hotel. The swimming pool and the rooftop bar deserves a special mention.
Stayed in August 2023
Reviewed: 20 August 2023
Manish
United Arab EmiratesEverything was old and wasn’t maintained much.
Overall ok.
Stayed in August 2023
Reviewed: 2 August 2023
Tran
Vietnamnothing
the Hotel staff are super friendly and professional. I love the rooftop restaurant with panorama view over West Lake too. Definitely come back Pan Pacific on my next visit to Hanoi
Stayed in June 2023
Reviewed: 22 July 2023
Goh
SingaporeNice view n facilities
Stayed in July 2023
Reviewed: 9 July 2023
Niko
SingaporeIt’s quite old
It’s convenient and the staff are friendly
Stayed in July 2023
Strasbourg, France
Segrate, Italy
Chambray-lès-Tours, France
Grantown on Spey, UK
Szolnok, Hungary
Luts'k, Ukraine
Janjina, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content