Nothing really

Decoration of the hotel & the helpful staff

Stayed in November 2024

the hotel is clean and very special!

Stayed in October 2024

A bit noisy at night, the hotel does provide some ear plugs on the night desk though.

Nice neo-classical hotel room

Stayed in September 2024

i really like 22land heritage special hotel in Cau Giay !

Stayed in October 2024

this hotel is very special with old culture in HaNoi

Stayed in October 2024

Unfortunatly construction work was ongoing next door from 07:00 to 23:00 most nights. That is not the hotels fault however.

Free upgraded room.

Stayed in September 2024

Nothing! Could not fault a single thing!

There was nothing to dislike about this property! We got a package when booking which included 60minute massage each, free airport transport one way, 300’000vnd food & drink credit, early and late check in/out. If this wasn’t great enough the staff were extremely helpful and provided us with information via WhatsApp as needed. We got free transfers too and from old town in their transport which included massage seats and only had to WhatsApp for collection giving them a time and location for pickup. The room was beautiful and we got upgraded to a deluxe room with the booking and the tv had Netflix which was a luxury we didn’t realise we needed after 3 weeks backpacking! Recommended the hotel to all my friends who are going to hanoi in the near future.

Stayed in June 2024

Location. For a 2 day trip, when all the sights and eateries are around old town, this added 30 mins one way for everything we wanted to do, so we had to plan to stay out the whole day to avoid wasting time in transit, lugging around shopping bags in the heat Food, we only ate breakfast here, and this might be a very personal preference as the family was okay with it, but I found the breakfast to be ok at best, that said, the coffee was fantastic. I've had more coffee in 2 days in Vietnam than a month back home

The hotel was lovely. It's small, but the rooms are very beautiful. Staff was helpful.

Stayed in June 2024

Very friendly and helpful staff. The hotel itself is charming and reflects Vietnamese heritage and culture very well.

Stayed in May 2024

Nothing. It was perfect for my stay

The decor was absolutely beautiful. Staff very helpful and friendly. Coffee spot on.

Stayed in March 2024

Suggest the food servers do not have mobile phones, especially as it is a service/ a la carte menu and not a buffet. On my 1st breakfast I had to wave to get the servers attention each time I wanted to order something, as they were so busy looking at their phones. After I complained, the service was better the next day.

One of the best in room dining I have ever experienced...fine dining with exquisite presentation. Compliments to the chef. Overall the service was excellent.

Stayed in April 2024

Nothing.

The staff were incredibly welcoming and professional, unbeatable service. The decor is beautiful and the room was very comfortable.

Stayed in April 2024

Nothing really we were glad we out of chaotic downtown to a peaceful part of Hanoi and an interesting square to look over in the mornings with the locals doing their daily exercising which we found very fascinating.

We loved the heritage feel of the hotel obviously a lot of care & detail has gone into this hotel. When returning after sightseeing during the day in a rather chaotic Hanoi it was bliss to return to serenity.

Stayed in April 2024

The colours used in the hotel are mind blowing. It is really an amazing place to see in Hanoi!

Stayed in April 2024

The hotel is a little bit out of the centre of down town Hanoi. Though a Taxi is next to nothing and they have a curtsey bus which you can Wassap them and they will send.

Everything about this hotel is amazing. It is extremely beautiful. The staff are so kind and friendly and it doesn't feel like they are just doing it because it's their jobs. The Massage was great. The price is exceptional. One of the best hotels I have stayed in. Totally loved it.

Stayed in March 2024

whilst not in the old quarter, some could view that as a disadvantage, however providing a free shuttle service and its easy to get about the city using the local and well priced taxi services. Plus we enjoyed escaping the centre of the city for the quietness of our hotel

Well designed and beautiful boutique hotel, in a quiet square away from the hustle and bustle of Hanoi city centre. Most importantly the team working there, were very polite and most helpful, with a special shout out to all the ladies on reception- Thank you +++

Stayed in March 2024

Maya and Andi made the trip fantastic. We also had a bartender who made the nicest drinks and was very personable! Loved the whole experience and made my wife’s birthday extra special!

Stayed in February 2024

Amazing place with wonderful staff. Made us feel like royalty. Location is 20÷30 minutes by taxi from old quarter - but this hotel is absolutely worth those extra miles.

Stayed in February 2024

Maybe a bit too far out

Really lovely hotel the staff were fantastic no complaints

Stayed in December 2023

Honestly the best place I have ever stayed at. It is sort of a concept hotel where every corner fits the narrative - from architecture to food. There is a lot of love for detail and you can feel the 'extra effort' that is being put into this place!

Stayed in January 2024

Staff were very lovely and helpful. Wonderfull experience and services.

Stayed in January 2024

Staff , rooms , sky bar Hard to fault this little gem

Stayed in January 2024

Not many food choices in that area without taking a taxi. But Grab is very affordable in Hanoi and easy to get.

Our room (King suite with balcony) is very nice. It has a kitchenette without cooking ware, but the extra sink is useful during high demand hours. Breakfast is excellent. After a few days in noisy old quarter, we got some much needed peaceful sleep here.

Stayed in January 2024

The windows could do with a little more soundproofing, especially in the mornings when local kids play volleyball in the square nearby. But that's not a show stopper at all, everything else this hotel offers far outweighs this.

Excellent decor, nice location away from the city centre, and the most helpful staff. The cocktails at the rooftop bar and great food at the restaurant are the icing on the cake. The massage at the spa was very good, better than what we get here in Australia. The staff arranged our trips to the palace and Halong Bay, and ensured that breakfast was packed for us when we had to leave early for the Ha long bay trip. I found that being located away from the Old Quarter was a blessing, as the latter is quite hectic and the noise levels are high.

Stayed in December 2023