19 Phố Hàng Mành, Hoan Kiem, Hanoi, Vietnam
#180 of 882 hotels in Hanoi
Guests' ChoiceBased on 243 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.8
Value for money
9.1
Free WiFi
9.8
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End of dialog contentReviewed: 22 June 2024
Amy
United KingdomStaff very friendly and helpful, good standard room and clean. Good location, very central. Free upgrade to larger room.
Stayed in June 2024
Reviewed: 21 June 2024
Ronald
PhilippinesNothing
Walking distance from downtown area.
Stayed in June 2024
Reviewed: 21 June 2024
Lee
SingaporeNo proper working table for work. However, the staff mentioned this can be arranged during my next visit.
The proximity of the location.
Stayed in June 2024
Reviewed: 20 June 2024
Rose
United StatesNothing
The staff in this hotel is what makes this hotel very special. They are very kind, nice, and helpful! The rooms are spacious, we have enough space for our luggages. I hope all the staff here get a raise because they all deserve it! They are the reason why everything went smoothly!
Stayed in June 2024
Reviewed: 18 June 2024
Kassie
United StatesReception was over the top nice! So sweet and kind!
Stayed in June 2024
Reviewed: 18 June 2024
Nora
Malaysiano
staff very friendly and helpful
Stayed in May 2024
Reviewed: 18 June 2024
Abby
United Kingdomthe staff were so amazing and sweet and the room was so spacious and clean!
Stayed in May 2024
Reviewed: 10 June 2024
Egor
RussiaAll fine
Stayed in June 2024
Reviewed: 7 June 2024
Enrika
IrelandThe staff in the hotel was amazing! They were very helpful, friendly and genuenly kind 🤍 also the location was very good, you can walk to all the nice spots in town from this hotel, everything was clean
Stayed in June 2024
Reviewed: 4 June 2024
Pablo
ColombiaThe place is amazing- exactly as advertised and what makes it wonderful is the staff. They were extremely helpful, friendly and made our experience in Hanoi a lot more memorable.
Stayed in June 2024
Reviewed: 2 June 2024
Christina
AustraliaI booked a deluxe king bed through booking.com. The hotel staff contacted me about the confirmation and instructions. They offer
Stayed in June 2024
Reviewed: 1 June 2024
Daniel
SingaporeVery friendly and helpful staff. Awesome service from all staff. Thank you very much.
Stayed in June 2024
Reviewed: 1 June 2024
Olivia
United KingdomNothing it was amazing
I loved the location. Right in the middle of the he old quarter. Breakfast was included at a different hotel and only a short walk away from the hotel. The staff were all so friendly and helpful. They even helped us organise a tour to Ha Long bay.
Stayed in June 2024
Reviewed: 30 May 2024
Salome
FranceThe staff, the room (we were upgraded), the location
Stayed in May 2024
Reviewed: 29 May 2024
Mel
SingaporeThe room i booked had a huge window which got direct afternoon sun, making it very hot when we returned to the room after a warm day outside.
Convenient location with extremely friendly and helpful staff and quiet room. When we told them our room was extremely hot from the afternoon sun (which made it uncomfortable to go back to the room after a day out), the staff provided us with a spare electricity card so we could keep the room cool while we were out all day. The included breakfast was yummy and served promptly (great when you have a morning tour to catch). They also provided luggage storage upon request. Overall a comfortable stay :)
Stayed in May 2024
Reviewed: 27 May 2024
May
JapanBathroom floor was a little slippery.
Location was great and the staff was very friendly and helpful. Good breakfast just a short walk away.
Stayed in May 2024
Reviewed: 26 May 2024
Gina
GermanyThe bathroom should be cleaner and we could not open the windows.
Comfortable rooms that felt like effort was put into the decoration as well as amazing location while still being very quiet Best thing was probably the staff, they were super helpful and friendly and even stored our luggage carefully for a few days.
Stayed in May 2024
Reviewed: 23 May 2024
Nurtaniah
MalaysiaShort trip and short stay here.
The room is spacious. The bedroom is clean and comfortable. We went to halong Bay the next day and came back transit at the lobby, and the staff allowed us to keep the luggage at the lobby and shower before our trip to sapa at night. Really appreciate the hospitality. 10star!
Stayed in May 2024
Reviewed: 22 May 2024
Sd
New ZealandWe upgraded to the larger room for a 5-night stay, there was plenty of space for cases and a desk if required. The staff were very helpful, with tours and local information. The Hotel location was in a good location if you want to experience the scooter chaos of Hanoi. We felt very safe walking around the area.
Stayed in May 2024
Reviewed: 20 May 2024
Marcus
CanadaGood location. If you want to be in old quarter, the accommodation is close to a lot of things
Stayed in May 2024
Reviewed: 19 May 2024
S
GermanyThe staff was truly exceptional. Made my stay so cozy. After a long day out and about in Hanoi coming back to the hotel felt like coming home. The staff took really great care of me.
Stayed in May 2024
Reviewed: 18 May 2024
Sharon
United KingdomNothing
Great location. Super helpful and friendly staff. Comfortable room. Fantastic value for money
Stayed in May 2024
Reviewed: 16 May 2024
Raspopau
BelarusCold shower at the last day
Staff, location
Stayed in May 2024
Reviewed: 16 May 2024
Pin
TaiwanNothing
The hotel locates in a good position of the city. The room is clean and neat. The price is reasonable. Every staff there is very nice!! They are so kind and helpful.
Stayed in May 2024
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