19 Phố Hàng Mành, Hoan Kiem, Hanoi, Vietnam
#148 of 936 hotels in Hanoi
Guests' ChoiceBased on 333 hotel reviews
9.1Cleanliness
9.1
Comfort
9.1
Location
9.7
Facilities
8.8
Staff
9.8
Value for money
9.2
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 September 2024
Itay
Israeltelevision just has some international channels
I chose Ninh Binh and Ha Long bay tour in their organization, they gave me very good price also good taking care during my trip
Stayed in September 2024
Reviewed: 28 September 2024
Jon
Spainnothing
good aircon, friendly reception, tasty breakfast, perfect location.
Stayed in September 2024
Reviewed: 26 September 2024
Tanja
SloveniaFriendly staff, good location, wifi working well, tasty breakfast
Stayed in September 2024
Reviewed: 25 September 2024
Darren
AustraliaNothing
Perfect central location, I could walk to every places in Old Quarter, Ms. Gem and her team were really friendly and helpful.
Stayed in September 2024
Reviewed: 23 September 2024
Sancinena
FranceRien
Beautiful room Staff was very helpful, especially Beechu who was very kind
Stayed in September 2024
Reviewed: 23 September 2024
Rachel
MalaysiaBuilding is quite old. But they are maintain it quite well.
Staffs are friendly and helpful. Their hotel location is easier to access of restaurant, lake and shopping area.
Stayed in September 2024
Reviewed: 21 September 2024
Estelle
Francenothing
Very good location, I could walk to many famous sites, staff was very helpful and informative
Stayed in August 2024
Reviewed: 19 September 2024
Christopher
United KingdomThe rooms are spacious with good air con and you get fresh water everyday. All the staff are very friendly and helpful. The breakfast is also really good considering the price, you get two hot meals and a small buffet. we would stay again!
Stayed in September 2024
Reviewed: 16 September 2024
Diah
IndonesiaLocation is great, close to Hoan Kiem Lake. Love also that it is nearby to some coffee shops. A short walk you will also find a laundromat.
Stayed in September 2024
Reviewed: 16 September 2024
Christian
CanadaThere is nothing I didn’t like.
The property is beautiful and well located. The rooms are exceptional with tons of natural light, a very comfortable bed and tasteful furniture. The dinner I had here was the best meal I had since arriving in Vietnam. The staff is very attentive and friendly despite the language barrier.
Stayed in September 2024
Reviewed: 11 September 2024
John
PhilippinesNone so far.
The location was great as most attractions in Old Quarter are just walking distance or might be less than 10-minute drive from hotel. Gem, Mei and Bee Chu went beyond as they really assisted us to any of our requests. Very assistive and informative.
Stayed in September 2024
Reviewed: 10 September 2024
Diego
SpainVery kind and super friendly stuff
Stayed in September 2024
Reviewed: 3 September 2024
A
United KingdomNothing
Good size room.Staff genuinely do their up most to be as helpful as possible.
Stayed in September 2024
Reviewed: 1 September 2024
Hyojin
South KoreaGem, Beechu, Mei were great staff. They helped me with everything while I was staying.
Stayed in September 2024
Reviewed: 1 September 2024
Robert
AustraliaAll the staff were amazing the entire time with all of our needs especially Beechu and Gem! Any problems or issues they were ready to help! Highly recommend!
Stayed in August 2024
Reviewed: 27 August 2024
Ilan
IsraelVery good hotel , I recommend you to come at beechu place ,awesome service
Stayed in August 2024
Reviewed: 27 August 2024
Kristella
ItalyThe rooms and bathrooms could use a good deep clean, then it would be perfect
The room had everything we needed, the location was central and breakfast was good. The staff was excellent and helped us with any questions we had. They were all super sweet and always available. Made us feel very comfortable.
Stayed in August 2024
Reviewed: 27 August 2024
Kuan
MalaysiaVery excellent hotel service with all the friendly staff greeting us. There is a free upgrade for us when we check in. The room is comfortable, highly recommended if you are looking for a budget and good value stay in Hanoi.
Stayed in August 2024
Reviewed: 26 August 2024
Daniel
IsraelLocation was great. Staff was very nice and helpful.
Stayed in August 2024
Reviewed: 22 August 2024
Sanchita
IndiaBathroom is a bit small and some rooms are windowless although we were lucky you get one with two small windows but for the money youre paying you expect some adjustment somewhere and this is it.
The girl at the reception is EXTREMELY helpful and speaks fluent English so that’s a plus. She really helped us plan our day and find cool spots. The hotel location couldn’t be more perfect literally all of old quarter is such easy access.
Stayed in August 2024
Reviewed: 21 August 2024
Jan
AustriaThe staff was really really nice and helpful! Happy to help us with whatever we needed! The breakfast Buffet is really good and there are several options to choose from. The rooms are clean. Got a manicure at the Spa which I was totally satisfied with.
Stayed in August 2024
Reviewed: 21 August 2024
Thomas
NetherlandsOnly drawback was that there can be some loud sounds outside like salespeople or music sometimes.
Great location, clean and comfy rooms, but most of all amazing and very friendly staff.
Stayed in August 2024
Reviewed: 20 August 2024
Ria
IndiaNothing as such.
Staff and cleanliness
Stayed in August 2024
Reviewed: 19 August 2024
Anastasiya
Qatarmaybe more hand towels could be placed, coz two was not enough
very good location and helpful staff👍
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content