52A Phố Cầu Gỗ, Hoan Kiem, Hanoi, Vietnam
#359 of 891 hotels in Hanoi
Guests' ChoiceBased on 335 hotel reviews
8.5Cleanliness
8.5
Comfort
8.5
Location
9.6
Facilities
8.2
Staff
9.5
Value for money
8.7
Free WiFi
9.5
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End of dialog contentReviewed: 30 June 2024
Rodney
New ZealandOwen, Pepper and the team were very helpful. They even organized a take away breakfast for us as we were leaving at 6.45am. The location is awesome 👌
Stayed in June 2024
Reviewed: 30 June 2024
Joshua
AustraliaProperty is in a great location, staff were nice especially the ladies running breakfast, rooms were a decent size and breakfast was good.
Stayed in June 2024
Reviewed: 29 June 2024
H
BangladeshRoom size is small for 3 person.
Friendly stuff
Stayed in June 2024
Reviewed: 28 June 2024
Blith
PhilippinesVery near to many good spots. At the city center
Stayed in June 2024
Reviewed: 27 June 2024
Nelson
Australianon
excellent location.services.price Dzung Pepper and staff help us a lots.Thank you very much
Stayed in June 2024
Reviewed: 27 June 2024
Asia
LaosEverything is so good, the room is cleaned, thank Ms Dzung Pepper a lots for your supports, she is really helpful and kindly, breakfast is good. ..especially, the location is convenience ..near by Hoan Kiem lake...we will come back again ^^
Stayed in June 2024
Reviewed: 27 June 2024
Navarro
PhilippinesVery friendly and accommodating staff. The location is right at the heart of the city.
Stayed in June 2024
Reviewed: 23 June 2024
H
BangladeshVery friendly stuff. Manager Pepper is excellent and her service is v.v.good.
Stayed in June 2024
Reviewed: 23 June 2024
Hannah
United KingdomEverything is super good, staff are helpful, Pepper organised a really good tour to Ninh Binh for good price and was very helpful. Breakfast staff were lovely and the food was good.
Stayed in June 2024
Reviewed: 17 June 2024
Felipe
NetherlandsGreat location, helpful staff
Stayed in June 2024
Reviewed: 16 June 2024
Macauley
United KingdomThe location is really convenience to go to Hoan Kiem Lake and others. The foods of breakfast is ok . Really thank you Pepper , she is really helpful and friendly, funny. She has already offered us a lots during the time we stayed here…The provided tours to Halong Bay and Ninh Binh was so good. The service is ok. The hotel will be recommended ^^ See you guys 🥰
Stayed in June 2024
Reviewed: 14 June 2024
מונט
IsraelLeo very helpful
Stayed in June 2024
Reviewed: 14 June 2024
Cameron
New ZealandPepper , Owen and team were super amazing! Very friendly and helpful. 10/10 recommend staying here
Stayed in June 2024
Reviewed: 13 June 2024
Abdullah
ThailandLeo very helpful and friendly
Stayed in June 2024
Reviewed: 10 June 2024
Polina
UzbekistanEverything in this hotel is so nice especially, Hotel manager Pepper is the best hotel manager I have ever seen in my life she is always smiling, caring and she can speak English and my favorite language Korean very well, Vinh is Handsome , Giang is a good boy and he is very hard-working. Ly is such a lovely lady who can make you feel happy everyday, Nam is a bad boy but helpful and very smart he knows everything about science and technology. Trang is the best MasterChef in the restaurant on the fifth floor with many specialties made by her in a unique way that she is the only one who knows the distinguished recipe. Everyone in this hotel is unique and special.
Stayed in June 2024
Reviewed: 7 June 2024
Quilantang
PhilippinesLily was very helpful, from our request to check in early, booking our tours and making sure it is worth our money. Lily also took care of our breakfast for our early trips and making sure we are comfortable. The location is great its near all tourist spots and great food spots.
Stayed in June 2024
Reviewed: 5 June 2024
Juor
PhilippinesThe bathroom, they dont have separate for the shower, so the water is stagnant.. that's the only one. But over all the room was great, clean and good..
When I arrived last May 31 2024, i absolutely like the place, it's in the center of old quarter,near to all the establishment, to the stores, coffee shop and restaurants..you can take a walk and roam around the place. Plus the all staff, they are all kind and smiling (referring to Pepper) shes so accomodating. I booked for 6 days for free breakfast, and I really love the food. ( Buffet and chicken noodle).. recommend place.🥰
Stayed in June 2024
Reviewed: 25 May 2024
Ramos
SingaporeVery accessible and convenient. All the attractions are of easy reach. Staffs are very friendly and even recommended good places to go and eat. Special mention to Leo,Pepper and Chang. Highly recommended, we’ll book again on my next trip.
Stayed in May 2024
Reviewed: 22 May 2024
Muhammad
MalaysiaStrategic Location. 150m from Hoan Kiem Lake. The staff speaks English very well. Help us to book taxi to airport.
Stayed in May 2024
Reviewed: 21 May 2024
Janine
AustraliaGood hotel. Comfortable and clean. Position is great. Breakfasts had a very good selection and way to try new Vietnamese dishes. Staff were amazing. Thanks Pepper, Lan, Lily, Trang and Hiên for making us feel so welcome and at home.
Stayed in May 2024
Reviewed: 14 May 2024
Tharushi
Sri LankaRight in the heart of the old quarter. Staff was great. They even gave me a free upgrade to their family room which was nice and big with a big bathroom. Beds were comfy!
Stayed in May 2024
Reviewed: 12 May 2024
Denise
NetherlandsBathroom was quite small
Breakfast was great
Stayed in April 2024
Reviewed: 9 May 2024
Jude
PhilippinesNone
Food was great, walking distance to all places in Hanoi
Stayed in April 2024
Reviewed: 7 May 2024
Vaclav
Czech RepublicI have nothing to complain
Hotel is located really in centr of Hanoi, Very nice braekfast.
Stayed in April 2024
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