Nothing!

Beautiful, clean, new. And the staff were incredibly friendly and helpful.

Stayed in June 2024

The aircon wasn’t great.

Good location. Nice rooms.

Stayed in May 2024

Nothing

Beautiful property and stunning interior. All Staff were very lovely, friendly and knew us by name which was a lovely touch. The hotel managers gave us lots of tips and suggestions for plans in Hanoi which was very helpful. They even upgraded our room for us which was excellent and let us keep our luggage with them whilst we explored Ha Long Bay. I would highly recommended this hotel for any stays in Hanoi. The location of this hotel is also perfect.

Stayed in June 2024

We couldn’t think of anything

The property is next to the old quarter so everything is within walking distance. The hotel has a map and the staff are happy to tell you where the best places are to go. There are many bars and spas near by for when you land in Hanoi and need a post flight beer and massage. The staff were very friendly, they were always available to help us when we needed. We asked them to help us with transportation and did without hesitation, at a good price too and the bus was very comfortable. They also made our honeymoon memorable with a lux room and cake on arrival. Thank you so much for the stay, it was amazing!

Stayed in June 2024

The only negative was they they did not disclose that renovations were in progress, the bar area was closed and there was no spa as promoted. Soon this should be resolved but for the price of the room I was expecting these options.

The hotel is perfectly located in Hanoi! On a quiet street lined with great restaurants, shops , salons and a quick walk to many of Hanoi highlights. The street is also quiet and quaint. The staff were very friendly and helpful and the breakfast was delicious and provided lots of options.

Stayed in June 2024

Spa was not open for business yet when we arrived, which was not indicated on the site at the time of booking. They offered free transportation to a nearby sister Spa.

Staff was extremely friendly and attentive. They would go above and beyond to help us with our needs, even walked us 3 blocks to our taxi the day we left.

Stayed in May 2024

Nothing, as stated the staff was amazing and very professional.

The staff and service was beyond excellent, and was available to accommodate my needs every time. Highly recommend L’Signature hotel for future stay.

Stayed in June 2024

All staffs are friendly ! Breakfast is wonderful with all excellent staffs from F&B

Stayed in June 2024

The only minor suggestion is that the policy of only 2 free bottles [350ml] of water a day needs to be revisited. At least free filtered water [if not bottled] should be provided, since drinking from the tap is not recommended.

The hotel is centrally located, rooms are well appointed and comfortable. Breakfast is also very tasty. Staff is wonderful and welcoming, we were very well taken care of. Definitely recommended.

Stayed in June 2024

Location is very strategic in the middle of shops and lake. Also what makes it so special is the people who work in it so professionally and friendly making sure guests experience is exceptional every single time. This is my 3rd time staying at this hotel and for sure not last. A special thank you to Justin, Taiyou, Amy and Nancy for taking a good care of us.

Stayed in June 2024

We loved it all.

The staff were very attentive and proactive with their service. The hotel is in a perfect location in Old Town, near the lake and everything else needed. We were upgraded to a beautiful room without extra cost and the buffet breakfast was good.

Stayed in June 2024

Nothing

They upgrade our room and they give us souvenir when we left and we appreciate everything they given to us. Friendly staff and room was clean and neat. 5 ⭐️. We will definitely come back here ❤️❤️❤️

Stayed in June 2024

Absolutely nothing.

The warm welcome, the kindness of the staff, the well appointed and comfortable room and of course the top location, just a few steps from the Hoan Kiem lake. If you do not want to go out again after a long day out, just eat at the hotel restaurant, the food was delicious! The travel partners the hotel uses for all our excursions (Ninh Binh/Tam Coc river, Sapa and Halong bay were so amazing) and transfers from/to the airport were top notch. A big thank you to everyone for making our stay so unforgettable l, we will be back.

Stayed in May 2024

We came for our honeymoon and could not ask for a more friendly staff and safe accomodation. We were really spoiled and helped with every aspect of our stay. This is my 2nd time at this amazing hotel and I highly recommend it .

Stayed in June 2024

Service and the entire staff are second to none, top notch ! They go above and beyond your expectations, will be back this fall for sure.

Breakfast was great, selection good. Possibly more Vietnamese selection

Stayed in May 2024

No access ro a pool or pool bar

Excellent location and close to all major attractions. The breakfast was brilliant catering for all cuisines.

Stayed in June 2024

None

One of the best hotel service ever!!! Leo treated us like friends or family. Always taking care of us. I feel like very welcoming. I will definitely come back for hanoi and stay here again. Thanks for every staff, amazing hospitality.

Stayed in May 2024

Nothing.

Staff was extrrmely friendly. Amazing breakfast. Very clean rooms. Everyewas jsut perfect!

Stayed in May 2024

All good

A lovely decorated hotel with excellent staff. We were upgraded to a suite. The bed was comfortable and central location. Breakfast was excellent with a great variety catering for western and Asian cuisine. Easy walking distance to St Joesphs Cathedral, old town and the lake.

Stayed in May 2024

Very good location to all the main attractions. Staff was super friendly and we got upgraded. Breakfast was very good, the spa is not yet open.

Stayed in May 2024

The hotel is in a great location, very close to Hoàn Kiếm lake and plenty of places to eat, drink and shop. From start to finish the staff we are excellent. Always happy to help and made sure everything was ok. Many thanks for Justin (the manager), Phoebe, Nancy and Milye for making our stay excellent. To be fair all of the staff were brilliant! The hotel itself was really nicely decorated and we found our room had all the facilities we needed and was very comfortable, clean and well maintained. We also arranged a 2 day trip to Nịnh Bình through the hotel which was fantastic. It was well organised and communication about the booking was excellent. All in all a wonderful stay and great value! Will definitely be back :)

Stayed in May 2024

Great location, very close many places to eat and shop as well as the lake. The hotel and rooms are very well appointed and decorated. We found our stay very comfortable. The staff were excellent, polite and friendly and always happy to help.

Stayed in May 2024

A nicest hotel I've ever stayed in! The location is excellent, breakfast was delicious. Fantastic customer service staff were very helpful and friendly.

Stayed in May 2024

Nothing, it’s excellent

This hotel was just perfect.. the location is excellent, the room was outstanding and the staff are amazing. I can’t recommend this hotel enough. Its cost is very relative to the excellent service.

Stayed in May 2024