Skip to main content
  1. Hotel reviews homepage
  2. Vietnam hotel reviews
  3. Kien Giang hotel reviews
  4. Phu Quoc hotel reviews
  5. Reviews of Sheraton Phu Quoc Long Beach Resort

Reviews of Sheraton Phu Quoc Long Beach Resort 5 stars

Bai Dai, Ganh Dau, Phu Quoc, Vietnam

#154 of 380 hotels in Phu Quoc

Guests' Choice

Review score

Based on 143 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.6

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 26 December 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and Garden View
    • Stayed 9 nights
    • Submitted via mobile

    Next time I will definitely stay at the villa.

    Clean and well-maintained beach. Attentive staff.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    8.0
    staff need to improve service
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    pool

    Stayed in December 2024

  • Reviewed: 14 December 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    No pot no spoon

    Clean, spacious, kind, nice food

    Stayed in December 2024

  • Reviewed: 9 December 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Just perfect!

    Stayed in December 2024

  • Reviewed: 7 December 2024

    9.0
    Great value and experience for its price
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 4 nights
    • Submitted via mobile

    Two things that stop me from rating my stay a 10: 1. I booked a villa for 4 pax, but 2 of us were arriving on a different date. I contacted the hotel in advance to see if they could arrange shuttle service pick-up at the airport twice. I was assured that's not a problem and that all 4 guests (2+2) would get transfered. Upon check-in I asked if that's still the case that the other 2 guests will receive shuttle service, the receptionist suggested I fill in the form again and everything would be fine. So I did fill in the form, but on the next day, the day the other 2 guests were arriving, I got an email saying that unfortunately the hotel could not arrange shuttle service for them because they had already arranged it for 2 of us. Even though the hotel expressed their apologies for the inconvinience I was shocked! I had to go to the reception and figure out what was going on. Why aren't they keeping the previous agreements? Thankfully after some debate the manager came out and helped resolve the situation. In the end they agreed to arrange transfer, but it did cost some nerves. I mean, if they said from the very beginning that they provide transfer only once per room — no problem, we could arrange something on our own. But instead at first they assure me that everything will be fine, and then, when the other 2 guests are mid-flight, they change the rules. Come on, that's not a 5-star level of service 2. A rather minor inconvenience but there are no hooks or hangers in the showers near the pool

    The villa, the beach, the staff, the breakfasts and all you can imagine was really nice

    Stayed in November 2024

  • Reviewed: 21 November 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • One-Bedroom Senior Suite with Ocean View
    • Stayed 8 nights

    staff have difficulty in speaking English .

    Stayed in November 2024

  • Reviewed: 18 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    It will be better to improve the dinner!

    Yes, it is excellent.

    Stayed in November 2024

  • Reviewed: 13 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The location, it is really far away from the real towns we also stayed in the south close to the aiport and liked it there much more, however if you want to chill only on the beach or visit attractions in the north, then the hotel will be perfect for you, we also had a jellyfish in the sea but they only came once in the late afternoon/evening

    The room looked like on pics, hotel was huge, breakfast was amazing, pool and beach were great, staff amazing as well, the hotel has a shuttle bus to/from the airport just be aware that it runs every 2 hours and it is 45-60min drive, the bus schedule didn’t suit us on the way to the airport because of our early flight, so the hotel called us taxi, there is a bus going to the main attraction in the north, from grand world there is a bus running to the south, grab and taxis are also available.

    Stayed in November 2024

  • Reviewed: 12 November 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    WAS VERY BEAUTIFUL AND STUNNING VILLA BUT JUST SOME INSECT(COCKROACH) INSIDE BATHROOM MAKE MOOD OF ... OTHER WISE ITS BEAUTIFUL VERY GOOD INDIAN BREAKFAST

    Stayed in November 2024

  • Reviewed: 5 November 2024

    10
    Stunning ocean view & friendly staff
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Relatively far from the city & airport!

    Luxurious room, pristine beaches & breathtaking ocean view!

    Stayed in November 2024

  • Reviewed: 29 October 2024

    9.0
    Our family really enjoyed the stay and will definitely return again . Everything was great !
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    A bit far from Central and Sunset town.

    On beach front , have shuttle bus to nearby attractions , includes breakfast . Very responsive staffs overall , friendly and pleasant .

    Stayed in October 2024

  • Reviewed: 28 October 2024

    8.0
    Cool.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Bathroom sometimes smells bad.

    Pool

    Stayed in October 2024

  • Reviewed: 26 October 2024

    9.0
    great place for family vacation
    • Leisure trip
    • Group
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 2 nights

    When it rains in the afternoon and evening, hard to make our way to the main facilities to use.

    The breakfast buffet was excellant.

    Stayed in October 2024

  • Reviewed: 22 October 2024

    9.0
    Beautiful stay near all the Vinpearl activities and parks.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need a bit of more airing. If that is fixed then everything will be perfect

    Everything was superb. We had a wonderful time. The staff in the restaurant and everywhere else was very helpful.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    10
    Exceptional
    • Group
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    To he honest its the best place to stay specially the villas i highly recommend it

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    The location was a bit too far away if you wanted to get out and see things. If you’re up for a relaxing time, this is perfect!

    All facilities were high end and well kept! The pool and beach access was excellent

    Stayed in October 2024

  • Reviewed: 29 September 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    Hisna was amazing and all reception

    Stayed in August 2024

  • Reviewed: 29 September 2024

    10
    Impressive & Highly recommend
    • Leisure trip
    • Group
    • Deluxe King Room with Balcony and Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beach Breakfast Room

    Stayed in September 2024

  • Reviewed: 20 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    Quiet location and right on the beach

    Stayed in September 2024

  • Reviewed: 12 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Perfect place to stay

    Stayed in September 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was good with a lot of different options. Staff very courteous. Good facilities. Clean beach. Spacious room. Amazing view. Free shuttle bus to nearby attractions.

    Stayed in September 2024

  • Reviewed: 20 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and Ocean View
    • Stayed 1 night
    • Submitted via mobile

    No thing

    Breakfast Swimming Pool Lobby

    Stayed in August 2024

  • Reviewed: 12 August 2024

    9.0
    It is a good hotel with very nice experience at villa stay.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa with Garden View, Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    The bath door cannot be well closed.

    Swimming pool is very good. And, the restaurant is very good. The villa is also very nice.

    Stayed in August 2024

  • Reviewed: 9 August 2024

    9.0
    Relaxing week at Phu Quoc
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    No local restaurants nearby as the shops in Vinworld are all emptied.

    The hotel is exceptional with friendly staff. The beach and swimming is excellent. Location is a bit remote however it is what the doctor had ordered, a place to relax and a nice retreat.

    Stayed in August 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless