The lack of windows and natural light in the room but otherwise the room was great.

Beautiful hotel, the staff were exceptionally helpful and friendly and made our stay extremely memorable.

Stayed in June 2024

Exceptional service! We felt spoiled by the staff and beauty if this hotel! Great location and close to everything! The staff also helped us book multiple trips and ride services and did such an amazing job!

Stayed in June 2024

The pool area was too crowded with chairs

All the staff very friendly and helpful

Stayed in June 2024

the armchair in the room could upgrade into a small sofa.

wonderful staff that are always helpful, and the breakfast is quite decent.

Stayed in May 2024

Breakfast was good but compare to others hotel it is under for quality and variety.

Beautiful hotel, staff was fantastic ! ( certainly one of the best we had in all the hotels we have been.

Stayed in June 2024

Meritel Hanoi = A Luxurious Escape in the Heart of Hanoi Follow me on IG ( lawyer.traveler.dreamer) for more content about Meritel Hanoi. The Meritel Hanoi impressed me from the moment I arrived. The staff was incredibly welcoming and helpful, always going the extra mile to ensure a comfortable stay. My room was beautifully decorated and impeccably clean, offering a tranquil retreat from the bustling city. I absolutely loved the view from my balcony overlooking the main street. Here's what truly stood out about my stay: Exceptional Staff: The attentiveness and friendliness of the staff were unmatched. They were always available to answer questions, offer recommendations, and assist with anything I needed. A special shoutout to Thu and Diep, who went above and beyond to make my stay even more enjoyable. Also special thanks to the restaurant manager. Perfect Location: Situated right in the heart of Hanoi's Old Quarter, the Meritel Hanoi is within walking distance of major attractions, shops, and restaurants. This prime location allowed me to easily explore the city without relying on taxis or public transportation. Luxurious Amenities: The rooftop pool and bar were fantastic places to relax and unwind after a day of sightseeing. The pool offered stunning views of the city, and the bar served delicious cocktails. The breakfast buffet was extensive and offered a wide variety of cuisines to please every palate. And the dinner at their restaurant was a delight, I tried both their vegetarian and Vietnamese set up menus and they were exquisite! The spa: OMG! The spa services were something out of this world! I tried many spa services around the world but the massage I got at Ve’hanoi Wellness & Spa at Meritel Hanoi was the best one I ever had. I chose a 60 minutes Vietnamese massage and a classical facial lift and was a pure delight! Overall, the Meritel Hanoi provided an exceptional experience.

Stayed in June 2024

Nothing

Such a beautiful huge room , decorated Thai style , stunning furniture, large dressing table ,balcony with outdoor furniture and view of the pool, huge spa bath , day bed . A lift , and a pool with cool water which is hard to find in Thailand . This property is located in the old city so it is easy walking distance to food and shops . All the staff were wonderful .

Stayed in June 2024

Nothing, it was all great.

Staff were exceptionally helpful and very friendly, going above and beyond. The room was beautiful and clean. Breakfast had an array of dishes to chose from.

Stayed in June 2024

Only feedback but it’s in general but the fridges in the hotels are never cold enough

No issues and loved this hotel! Room was spacious, staff were nice, central location to everything you need in the old quarter

Stayed in June 2024

Nothing

Breakfast was wonderful. Delicious & so much variety. All the staff were very friendly & would go out of their way to help you.

Stayed in April 2024

Nothing

Everything

Stayed in June 2024

All was lovely and no complaints. This was a gem of a property !

An exceptional property in Hanoi's Old Quarter. Beautiful interiors, well appointed rooms, delightful staff and so well located. An exceptionally good breakfast. This is a GEM in Hanoi

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

Couldn’t fault the property, it had everything we needed.

The staff were incredible, especially Judy! Daisy and the doorman Hanh and Linh also went above and beyond to make us feel at home and accommodate any need.

Stayed in June 2024

Floor 8 you could hear noises from the rooftop pool but wasn't that much of a big deal for us.

The staff were incredible! Keith at breakfast, Daisy at reception inparticular but every person we met was amazing.

Stayed in June 2024

Location, cleanliness, helpful staffs

Stayed in June 2024

Gorgeous, gorgeous room. Staff was beyond wonderful too, and the breakfast was excellent. Highly recommended.

Stayed in May 2024

Nothing

Wonderful amenities and staff. We really felt cared for while staying there. Super clean and with a true luxury feel.

Stayed in June 2024

Thank you

Great staff

Stayed in June 2024

I can't think of anything

Just great all of it

Stayed in June 2024

The room service food quality could be improved.

Beautiful hotel in excellent location.

Stayed in May 2024

The hotel was beautiful. Clean, comfortable and a fantastic location.

Stayed in June 2024

Close to main shopping areas, night clubs. Staff was excellent particularly Daisy - was an absolute gem to deal with

Stayed in June 2024

Check in took time

Good breakfast a lot of choice. Great location

Stayed in May 2024