No. 151-153 Hang Bong, Hang Bong Ward, Hoan Kiem District, Hanoi, Hoan Kiem, Hanoi, Vietnam
#30 of 882 hotels in Hanoi
Guests' ChoiceBased on 1174 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.8
Value for money
9.3
Free WiFi
9.4
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End of dialog contentReviewed: 22 June 2024
Thi
AustraliaOnly feedback but it’s in general but the fridges in the hotels are never cold enough
No issues and loved this hotel! Room was spacious, staff were nice, central location to everything you need in the old quarter
Stayed in June 2024
Reviewed: 21 June 2024
Patricia
AustraliaNothing
Breakfast was wonderful. Delicious & so much variety. All the staff were very friendly & would go out of their way to help you.
Stayed in April 2024
Reviewed: 18 June 2024
Raymond
United KingdomNothing
Everything
Stayed in June 2024
Reviewed: 16 June 2024
Gordon
South AfricaAll was lovely and no complaints. This was a gem of a property !
An exceptional property in Hanoi's Old Quarter. Beautiful interiors, well appointed rooms, delightful staff and so well located. An exceptionally good breakfast. This is a GEM in Hanoi
Stayed in June 2024
Reviewed: 16 June 2024
Michelle
AustraliaNothing
Everything
Stayed in June 2024
Reviewed: 13 June 2024
Michelle
AustraliaCouldn’t fault the property, it had everything we needed.
The staff were incredible, especially Judy! Daisy and the doorman Hanh and Linh also went above and beyond to make us feel at home and accommodate any need.
Stayed in June 2024
Reviewed: 13 June 2024
Zoeybart
AustraliaFloor 8 you could hear noises from the rooftop pool but wasn't that much of a big deal for us.
The staff were incredible! Keith at breakfast, Daisy at reception inparticular but every person we met was amazing.
Stayed in June 2024
Reviewed: 13 June 2024
Angelia
SingaporeLocation, cleanliness, helpful staffs
Stayed in June 2024
Reviewed: 10 June 2024
Jason
United StatesGorgeous, gorgeous room. Staff was beyond wonderful too, and the breakfast was excellent. Highly recommended.
Stayed in May 2024
Reviewed: 8 June 2024
Maxime
PortugalNothing
Wonderful amenities and staff. We really felt cared for while staying there. Super clean and with a true luxury feel.
Stayed in June 2024
Reviewed: 7 June 2024
Nir
IsraelThank you
Great staff
Stayed in June 2024
Reviewed: 6 June 2024
David
AustraliaI can't think of anything
Just great all of it
Stayed in June 2024
Reviewed: 6 June 2024
Elissa
AustraliaThe room service food quality could be improved.
Beautiful hotel in excellent location.
Stayed in May 2024
Reviewed: 4 June 2024
Tracie
AustraliaThe hotel was beautiful. Clean, comfortable and a fantastic location.
Stayed in June 2024
Reviewed: 4 June 2024
Ritesh
AustraliaClose to main shopping areas, night clubs. Staff was excellent particularly Daisy - was an absolute gem to deal with
Stayed in June 2024
Reviewed: 4 June 2024
Jamie
United KingdomCheck in took time
Good breakfast a lot of choice. Great location
Stayed in May 2024
Reviewed: 4 June 2024
Lam
United StatesWe wish the pool opened later
The location, customer service, and breakfast buffet is the best!
Stayed in June 2024
Reviewed: 3 June 2024
Federico
United KingdomNothing
Very good position, you can walk in most of the place and arrive at nightlife Street in 15 minutes. The staff is fantastic smiling and helpful always. Breakfast is a good mix. The room i spacious enough. Swimming pool and the gym are small but can workout in both
Stayed in June 2024
Reviewed: 29 May 2024
Cédric
FranceAbsolutely nothing. Everything was perfect!
On top of being a place super clean and well located, the entire staff there is simply amazing. Very kind and helpful at any moment of the day/night. Special mention to Russell who made this stay even more special. He transformed my stay in an amazing experience and I am really grateful for that. If ever I come back to Hanoi, I would definitely stay in Meritel Hanoi Hotel, and I hope the best receptionist I’ve ever met (Russell) would be there to advice me again on the nice places to go or tell me more about the culture and history of Vietnam. Thank you
Stayed in May 2024
Reviewed: 28 May 2024
Anna
New Zealand. Could improve by leaving water in glass bottles to refill our bottles rather than offering more plastic bottles.
Great location in a busy area. Lovely pool which was nice and cold as opposed to tepid like some others. Nice service from doorman Hanie and Daisy. Also the only hotel of 6 which was environmentally friendly and had options not to change towels, sheets constantly.
Stayed in May 2024
Reviewed: 27 May 2024
Ramy
DenmarkNothing.
Perfect location, wonderful rooms with attention and care to every single detail, welcome drinks upon check in, comfortable king size beds, soundproof windows, excellent facilities.
Stayed in May 2024
Reviewed: 24 May 2024
Elizabeth
United KingdomSmall rooms but this is pretty much all of the old town hotels also quite noisy again most of the old town is extremely busy with noise although we did get a high floor so this minimised the noise and we just used a white noise app on my phone
Excellent hotel in the old town so great location in the heart of everything
Stayed in April 2024
Reviewed: 24 May 2024
Jillian
AustraliaEvery thing
The hotel was very comfortable, the staff could not have done enough for us, special mention to the boys at the roof bar , so friendly & happy
Stayed in May 2024
Reviewed: 23 May 2024
Misha
IrelandNA
Probably the best hotel we stayed in in Vietnam. Amazing staff! The welcome juice & fruit was very much appreciated! Breakfast was delicious and made fresh every morning. Our room was amazing, clean, comfortable and lots of amenities. Gym was also very good here, we had it to ourselves. Would definitely recommend.
Stayed in April 2024
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