20 Tuần Châu cảng quốc tế số 02, Ha Long, Vietnam
#13 of 320 hotels in Ha Long
Guests' ChoiceBased on 222 hotel reviews
9.4Cleanliness
9.7
Comfort
9.6
Location
9.6
Facilities
9.5
Staff
9.6
Value for money
8.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 July 2024
Mei
TaiwanNone
The overall service is great. The manager Jack and the tour guide Lam are both very good. Thank you to all the service staff. The night in Halong Bay is so beautiful.
Stayed in July 2024
Reviewed: 2 July 2024
Ma
PhilippinesNothing.
Complete facilities, very clean and excellent staff.
Stayed in June 2024
Reviewed: 24 June 2024
Thuy
United StatesEverything was perfect. Tommy Bui and Lam Nguyen were awesome host. We will definitely refer our friends and family to Hermes Cruise.
Stayed in June 2024
Reviewed: 20 June 2024
Dr
IndiaI liked everything
Wonderful stay at the Hermes Cruise and the cruise manager Mr Tommy and the tour guide Mr Lam organised the short trips for us in the cruise and it was very nice and scenic too..Special appreciation to both of them and the entire team for being so friendly and welcoming to all guests..Their food was delicious and rooms neat and clean too..Will recommend to everyone who wants to try the cruise at a scintillating scenic view and good food
Stayed in June 2024
Reviewed: 4 June 2024
Tam
United StatesHeat
Food & service
Stayed in June 2024
Reviewed: 22 May 2024
Караулов
RussiaDrinks
Room, place, food, sea, view!
Stayed in May 2024
Reviewed: 25 April 2024
Ken
AustraliaI would have liked to cruise around the islands as opposed to be anchored just thirty minutes from Hang Long and then ferried by tender to the surrounding area. The location was very busy with other boats and because of this it was noisy.
The excursions were very well planned, and Mr Lam was an excellent and very informative host. The food was very good. The ambience of the ship and its rooms was first class
Stayed in April 2024
Reviewed: 25 April 2024
Heather
AustraliaThe only downside was we didn’t cruise as much as I would have liked.
Beautiful cabin, huge comfortable bed. Balcony with seating. Professional staff went above and beyond, Tommy the manager and Mr Lam, tour director.
Stayed in April 2024
Reviewed: 24 April 2024
Dominic
New ZealandShower took a long time to heat up - about 3 minutes. This could have just been our room.
Beautiful boat, lovely room with the world’s best view! The staff were all really friendly and helpful, in particular Lam and Tommy who regularly checked in with us to make sure everything was ok.
Stayed in April 2024
Reviewed: 22 April 2024
Michaela
Czech RepublicThe selected route for two nights and three days was very short. We could only see a small part of the Ha Long Bay. The wine was really good, but pretty expensive.
Great staff, excellent food and service.
Stayed in April 2024
Reviewed: 22 April 2024
Curtis
CanadaThe ship was very nice! The room was clean and spacious. There was a bar on the top of the boat that provided comfortable seating and magnificent views of Halong Bay.
Stayed in April 2024
Reviewed: 15 April 2024
Sharon
CanadaI wish we could have spent more time relaxing on the boat. We booked the two day cruise but, other than the evening/night, you are off the boat most of the time. The boat takes you to a spot and anchors. A different smaller boat picks you up and takes you on tours. It was all lovely but it’s busy. I would have liked more relaxing time on the boat. The tours are great but you can book day cruises from Ha Long or Cat Ba that do the same thing for a fraction of the price. We paid the big bucks for the beautiful boat, but you hardly spend any time on it. I think they all work that way though. I’d like to do it again in better weather. If so, I’d look for a boat that lets you stay onboard. Next time, I would book last minute to ensure getting good weather. There are A LOT of cruises and they were nowhere near being sold out the day before we left. That said, even with poor weather, it was one of the most beautiful places I’ve ever been.
We spent a lot of time comparing this boat to others. It was hard to choose a cruise because there are so many, but we all thought that we made the right choice and would definitely book the same boat again. The entire outside wall was floor to ceiling windows. The view was spectacular. It had a large balcony with table and chairs but, since it was overcast and rainy, we really enjoyed the huge window. The view was spectacular. Even when full, it is not at all crowded.
Stayed in March 2024
Reviewed: 9 April 2024
Lauren&joel
AustraliaOur only minor comment was to provide some more drinking water at meal times. Other than that we can't fault our experience. Well done and thank you to the Hermes Cruises team.
The staff were amazing, so attentive and friendly. The boat was lovely, and the food was fabulous. The itinerary was a good balance between activities and opportunities to relax and enjoy the bay. We are on our honeymoon and the team went out of their way to help us celebrate, we felt very special. We did the 3D/2N option and so glad we did to fully make the most of the opportunity. We had a great time and would highly recommend it.
Stayed in April 2024
Reviewed: 4 April 2024
Anita
United KingdomNothing
Staff delivered exceptional service, smiles and went out of their way to ensure our trip was beyond expectations! Tommy, Cruise manager, and Jack, restaurant manager, were truly service-focused! The room and balcony were perfect 🤩 Transfers to/ from Hanoi were very comfortable - made a dreaded few hours on the road fly by :) Food and activities were amazing! Beautiful trip all around! Thank you! 🥰
Stayed in April 2024
Reviewed: 1 April 2024
Jade
United KingdomWould recommend a 2 night stay to get more time for excursions.
Amazing staff, lovely boat, great trip and a memorable experience!
Stayed in April 2024
Reviewed: 1 April 2024
Calanthe
AustraliaNothing at all.
The care, compassion and dedication provided by Tommy and his staff was outstanding. We couldn’t have asked for a better team of staff during our stay. We booked a junior suite for 2 nights and the facilities were very clean and comfortable. Highly recommend staying 2 nights as it allowed us to settle into the trip. The food served throughout the trip was exceptional.
Stayed in April 2024
Reviewed: 1 April 2024
Spedaliero
SwitzerlandVery nice ship and very nice personnel.
Stayed in April 2024
Reviewed: 31 March 2024
Emma
ItalyWifi was slow and present only in public areas
The quality of food, the room.
Stayed in March 2024
Reviewed: 29 March 2024
Jonathan
CanadaBoat is clean and in great condition. Well stocked with everything you would need. Happy hour on top of the boat deck was beautiful with the surrounding sceneries. Tommy and the crew did an excellent job. All the meals were well good. Excursions were pre-planned, so we just show up on time and join the group. Cave hiking and kayaking was fun although can get a little crowded at some part. Good experience regardless.
Stayed in March 2024
Reviewed: 28 March 2024
Daria
RussiaHonestly nothing that comes in my mind. Perhaps only the coffee could have been free of charge, but it’s not spoiling the overall impression.
It was very great experience. We booked the boat for 2 nights and didn’t regret it. There was time for different activities, but also for some relaxation as well which is perfect! The food was amazing
Stayed in March 2024
Reviewed: 27 March 2024
Riadh
United KingdomThe water takes a long time to heat in the jacuzzi so we didn’t end up using it but in all honestly they warned us before so we knew about it.
Great charter with lovely staff and activities. We were offered the presidential suite for a small upgrade fee which we ended up going ahead with and I am glad we did as the view and private balcony and jacuzzi were so worth it. The activities were balanced and the food was good. The staff is very cautious about delivering a great experience and they try their best.
Stayed in March 2024
Reviewed: 20 March 2024
Allan
AustraliaBottled water in rooms would be nice.
Excellent service from the Hermes crew and staff. Room was spacious and bathroom fantastic for a short 2 night cruise. Weather was average and so no good for swimming... so lucky to have a nice ship, great food. Still managed to get in all the sites!
Stayed in March 2024
Reviewed: 19 March 2024
Natasha
United KingdomLovely rooms & delightful staff!
Stayed in March 2024
Reviewed: 18 March 2024
Shirley
AustraliaCruise ship was clean and beautiful Room was clean and comfortable Cruise manager was knowledgeable and able to communicate well in English. Love the organized activities on board.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content