None

The overall service is great. The manager Jack and the tour guide Lam are both very good. Thank you to all the service staff. The night in Halong Bay is so beautiful.

Stayed in July 2024

Nothing.

Complete facilities, very clean and excellent staff.

Stayed in June 2024

Everything was perfect. Tommy Bui and Lam Nguyen were awesome host. We will definitely refer our friends and family to Hermes Cruise.

Stayed in June 2024

I liked everything

Wonderful stay at the Hermes Cruise and the cruise manager Mr Tommy and the tour guide Mr Lam organised the short trips for us in the cruise and it was very nice and scenic too..Special appreciation to both of them and the entire team for being so friendly and welcoming to all guests..Their food was delicious and rooms neat and clean too..Will recommend to everyone who wants to try the cruise at a scintillating scenic view and good food

Stayed in June 2024

Heat

Food & service

Stayed in June 2024

Drinks

Room, place, food, sea, view!

Stayed in May 2024

I would have liked to cruise around the islands as opposed to be anchored just thirty minutes from Hang Long and then ferried by tender to the surrounding area. The location was very busy with other boats and because of this it was noisy.

The excursions were very well planned, and Mr Lam was an excellent and very informative host. The food was very good. The ambience of the ship and its rooms was first class

Stayed in April 2024

The only downside was we didn’t cruise as much as I would have liked.

Beautiful cabin, huge comfortable bed. Balcony with seating. Professional staff went above and beyond, Tommy the manager and Mr Lam, tour director.

Stayed in April 2024

Shower took a long time to heat up - about 3 minutes. This could have just been our room.

Beautiful boat, lovely room with the world’s best view! The staff were all really friendly and helpful, in particular Lam and Tommy who regularly checked in with us to make sure everything was ok.

Stayed in April 2024

The selected route for two nights and three days was very short. We could only see a small part of the Ha Long Bay. The wine was really good, but pretty expensive.

Great staff, excellent food and service.

Stayed in April 2024

The ship was very nice! The room was clean and spacious. There was a bar on the top of the boat that provided comfortable seating and magnificent views of Halong Bay.

Stayed in April 2024

I wish we could have spent more time relaxing on the boat. We booked the two day cruise but, other than the evening/night, you are off the boat most of the time. The boat takes you to a spot and anchors. A different smaller boat picks you up and takes you on tours. It was all lovely but it’s busy. I would have liked more relaxing time on the boat. The tours are great but you can book day cruises from Ha Long or Cat Ba that do the same thing for a fraction of the price. We paid the big bucks for the beautiful boat, but you hardly spend any time on it. I think they all work that way though. I’d like to do it again in better weather. If so, I’d look for a boat that lets you stay onboard. Next time, I would book last minute to ensure getting good weather. There are A LOT of cruises and they were nowhere near being sold out the day before we left. That said, even with poor weather, it was one of the most beautiful places I’ve ever been.

We spent a lot of time comparing this boat to others. It was hard to choose a cruise because there are so many, but we all thought that we made the right choice and would definitely book the same boat again. The entire outside wall was floor to ceiling windows. The view was spectacular. It had a large balcony with table and chairs but, since it was overcast and rainy, we really enjoyed the huge window. The view was spectacular. Even when full, it is not at all crowded.

Stayed in March 2024

Our only minor comment was to provide some more drinking water at meal times. Other than that we can't fault our experience. Well done and thank you to the Hermes Cruises team.

The staff were amazing, so attentive and friendly. The boat was lovely, and the food was fabulous. The itinerary was a good balance between activities and opportunities to relax and enjoy the bay. We are on our honeymoon and the team went out of their way to help us celebrate, we felt very special. We did the 3D/2N option and so glad we did to fully make the most of the opportunity. We had a great time and would highly recommend it.

Stayed in April 2024

Nothing

Staff delivered exceptional service, smiles and went out of their way to ensure our trip was beyond expectations! Tommy, Cruise manager, and Jack, restaurant manager, were truly service-focused! The room and balcony were perfect 🤩 Transfers to/ from Hanoi were very comfortable - made a dreaded few hours on the road fly by :) Food and activities were amazing! Beautiful trip all around! Thank you! 🥰

Stayed in April 2024

Would recommend a 2 night stay to get more time for excursions.

Amazing staff, lovely boat, great trip and a memorable experience!

Stayed in April 2024

Nothing at all.

The care, compassion and dedication provided by Tommy and his staff was outstanding. We couldn’t have asked for a better team of staff during our stay. We booked a junior suite for 2 nights and the facilities were very clean and comfortable. Highly recommend staying 2 nights as it allowed us to settle into the trip. The food served throughout the trip was exceptional.

Stayed in April 2024

Very nice ship and very nice personnel.

Stayed in April 2024

Wifi was slow and present only in public areas

The quality of food, the room.

Stayed in March 2024

Boat is clean and in great condition. Well stocked with everything you would need. Happy hour on top of the boat deck was beautiful with the surrounding sceneries. Tommy and the crew did an excellent job. All the meals were well good. Excursions were pre-planned, so we just show up on time and join the group. Cave hiking and kayaking was fun although can get a little crowded at some part. Good experience regardless.

Stayed in March 2024

Honestly nothing that comes in my mind. Perhaps only the coffee could have been free of charge, but it’s not spoiling the overall impression.

It was very great experience. We booked the boat for 2 nights and didn’t regret it. There was time for different activities, but also for some relaxation as well which is perfect! The food was amazing

Stayed in March 2024

The water takes a long time to heat in the jacuzzi so we didn’t end up using it but in all honestly they warned us before so we knew about it.

Great charter with lovely staff and activities. We were offered the presidential suite for a small upgrade fee which we ended up going ahead with and I am glad we did as the view and private balcony and jacuzzi were so worth it. The activities were balanced and the food was good. The staff is very cautious about delivering a great experience and they try their best.

Stayed in March 2024

Bottled water in rooms would be nice.

Excellent service from the Hermes crew and staff. Room was spacious and bathroom fantastic for a short 2 night cruise. Weather was average and so no good for swimming... so lucky to have a nice ship, great food. Still managed to get in all the sites!

Stayed in March 2024

Lovely rooms & delightful staff!

Stayed in March 2024

Cruise ship was clean and beautiful Room was clean and comfortable Cruise manager was knowledgeable and able to communicate well in English. Love the organized activities on board.

Stayed in March 2024