22/5 Hang Voi Street, Ly Thai To Ward, Hoan Kiem District, Vietnam, Hoan Kiem, Hanoi, Vietnam
#103 of 893 hotels in Hanoi
Guests' ChoiceBased on 2414 hotel reviews
9.1Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.7
Value for money
9.2
Free WiFi
9.3
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End of dialog contentReviewed: 1 July 2024
Davide
SwitzerlandNothing
Very confortable and in centre
Stayed in July 2024
Reviewed: 30 June 2024
Sebastian
United KingdomGreat service, great breakfast and great value. Helpful staff and good location. Would highly recommend!
Stayed in June 2024
Reviewed: 30 June 2024
Stephanie
AustraliaNothing. Everything was great
Clean and friendly staff
Stayed in June 2024
Reviewed: 30 June 2024
Eleanor
United KingdomNothing
All the staff were brilliant, especially Jack. Very welcoming and kind. Brilliant location
Stayed in June 2024
Reviewed: 29 June 2024
Malewicki
GermanyN/A
The staff catered to my needs and made sure I had what I needed.
Stayed in June 2024
Reviewed: 28 June 2024
Quoc
ThailandCozy room, Perfect location, few mins walk to the old town. I am really impressed with the turn on service (AC are turned on before you arrive at the hotel). Nice staff, highly recommend this hotel to travelers
Stayed in June 2024
Reviewed: 28 June 2024
Navishth
IndiaHospitality was top notch. Mr Tom was really kind and helpful.
Stayed in June 2024
Reviewed: 28 June 2024
Abhilash
AustraliaLocation
Great ambience and exceptional customer service
Stayed in June 2024
Reviewed: 28 June 2024
Samantha
United StatesIt’s a little noisy, but that is to be expected in the heart of the city.
The location is very good and convenient to restaurants and shopping. I also booked an overnight Ha Long Bay cruise through the hotel which was very convenient and an amazing experience. The staff here are super helpful and gave me amazing recommendations for food and spa.
Stayed in June 2024
Reviewed: 25 June 2024
Yunita
IndonesiaNo
Good
Stayed in June 2024
Reviewed: 24 June 2024
Suvro
BangladeshGood property
Stayed in June 2024
Reviewed: 24 June 2024
Martin
GermanyBreakfast: Great options of food, Vietnamese and continental (one of the best breakfast I had in Vietnam) Room: Boutique design, superb clean Staff: Extremely friendly and super helpful employees, Thumb (front desk) helped us with transport etc. Location: Great location, not far from the lake, basically everything around is below 10 mins walk
Stayed in June 2024
Reviewed: 24 June 2024
Chonrin
IndiaHad a lovely time. The staff is extremely helpful and accommodating. Got an early check in and clean rooms. Lot of local advice, and guidance. Would totally recommend!
Stayed in June 2024
Reviewed: 23 June 2024
Chihyung
TaiwanBathroom is funny,if they are just friends.
Breakfast is good.
Stayed in June 2024
Reviewed: 22 June 2024
Kathleen
AustraliaStaff were so helpful and very friendly
Stayed in June 2024
Reviewed: 22 June 2024
Karen
IrelandClean tidy
Staff very friendly and helpful Map provided was very useful
Stayed in June 2024
Reviewed: 22 June 2024
Matteo
ItalyNothing
Very good service , staff very good.
Stayed in June 2024
Reviewed: 21 June 2024
Tousief
OmanThe staff were absolutely amazing, especially Jack, Lyn and May. They were really helpful and hospitable. Going back and looking forward to seeing everyone again.
Stayed in June 2024
Reviewed: 21 June 2024
Nir
IsraelVery nice hotel good location and big room
Stayed in June 2024
Reviewed: 21 June 2024
William
United KingdomRoom was small especially the bathroom, WiFi in the rooms far from the lobby is patchy or in our case non existent - although staff were very committed to trying to fix it for us. Smoking is allowed in the corridors by the rooms leaving a smell when you get out the lift - not ideal but also not terrible.
Staff are fantastic, decor in the lobby area is nice, rooms are simple but clean and comfortable, short walk down an alley to the old quarter - alley makes it nice and quiet away from traffic. Didn’t eat breakfast but looked varied and eggs in lots of ways on offer. A big thank you to Super Jack V for looking after us - a top guy who will do anything to help his guests.
Stayed in June 2024
Reviewed: 20 June 2024
Elaine
United KingdomMore space in the room
Receptionist and the Bell Boy Than were very welcoming which we appreciated arriving late on a dark & rainy evening.
Stayed in June 2024
Reviewed: 20 June 2024
Vivek
IndiaNoisy neighbours. I wish the rooms were sound proof.
Location was spot on. Clean and comfortable rooms. Great food and great service.
Stayed in June 2024
Reviewed: 20 June 2024
Rowelyn
South KoreaBed was uncomfortable.
Friendly staff, Delicious breakfast.
Stayed in June 2024
Reviewed: 20 June 2024
Ashley
United StatesThe hotel was so nice and clean. Staff were very friendly and helpful. Lots of choices for breakfast. We were only there for one night between cities and wish we would have spent more time there.
Stayed in June 2024
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