9 Phố Gầm Cầu, Phường Đồng Xuân, Quận Hoàn Kiếm, Hà Nội, Việt Nam, Hoan Kiem, Hanoi, Vietnam
#31 of 936 hotels in Hanoi
Guests' ChoiceBased on 497 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.0
Facilities
9.3
Staff
9.9
Value for money
9.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 September 2024
Michelle
IrelandAbsolutely nothing!
The hospitality here is 5 stars! We stayed during the typhoon and again later in our trip. The ladies at the front desk could not do enough for us. Absolute gem of hotel in Hanoi!
Stayed in September 2024
Reviewed: 17 September 2024
Stein
NetherlandsNice balcony and spacious room! Very close to old quarter as well.
Stayed in September 2024
Reviewed: 13 September 2024
Sam
AustraliaNothing
Room with train line view was clean, comfortable and quiet, and despite the rain and flooding on the street, the hotel staff were friendly and very helpful throughout my stay.
Stayed in September 2024
Reviewed: 10 September 2024
Aoi
JapanAll the staff are very fluent in English and there are no problems in communication. Additionally they are so kind that they helped me a lot.
Stayed in August 2024
Reviewed: 8 September 2024
Ben
AustraliaNothing not to like!
A really great boutique hotel in the Old Quarter. Located on a quiet side street/alley between two main streets (one of which with a night market on weekends), the hotel is in a perfect location. The staff were great, easy to communicate with via WhatsApp, provided a map with some great suggestions in the area at check in and checked in each day to make sure I had everything I needed. I had a balcony room with a great view of the streets and rail line below. A great place to sit, especially when the weather gets a bit cooler. Lastly, while I was there a typhoon hit Hanoi. This meant that nothing around was open, and I was unable to leave the hotel. The staff were fantastic throughout this, calling and keeping everyone updated with the latest government updates, providing snacks and dinner for everyone at the hotel and just generally being available. It was quite an unusual and stressful situation, so to have such a communicative, thoughtful and trustworthy hotel was a real blessing. Overall, a fantastic stay and I'll be staying here whenever I'm back in Hanoi.
Stayed in September 2024
Reviewed: 6 September 2024
Deb-2986
IndiaNo parking in front of the hotel gate
We like the room size, cleanliness and location
Stayed in September 2024
Reviewed: 4 September 2024
Lu
United StatesNo AC in lobby. Location is a bit chaotic.
Friendly staff. Comfortable room.
Stayed in September 2024
Reviewed: 1 September 2024
Ana
SpainEverything was good
The rooms where big, everything was very clean and they where friendly and helpful
Stayed in September 2024
Reviewed: 31 August 2024
Roland
PhilippinesSuper friendly staff, they made sure that everything is fine.
Stayed in August 2024
Reviewed: 27 August 2024
Ana
SpainIt was difficult to find the hotel
It is clean and the bedroom is big
Stayed in August 2024
Reviewed: 25 August 2024
Fabio
PortugalNothing.
Staff were super friendly, nice and willing to help. They speak excellent English. The hotel was clean and in a central position.
Stayed in August 2024
Reviewed: 23 August 2024
Thùy
VietnamNothing
Everything
Stayed in August 2024
Reviewed: 22 August 2024
G
VietnamNon
The room was clean and tidy, with good air conditioning and a well-supplied bathroom—perfect for a short stay. I’ve stayed here before and returned because of the friendly staff, they take very good care of me by asking about the comfort of my room, change the towels and toilet paper everyday
Stayed in August 2024
Reviewed: 22 August 2024
Phạm
VietnamNothing at all!
I had an awesome stay at La Cascada Hotel Hanoi! The staff were super friendly and took care of me. I actually forgot something in a Grab taxi, and they were amazing—helped me track it down and got my stuff back for me. (Special thanks to Rosie) The room was clean, with nice, fresh-smelling towels, cold A/C, and hot water was always steady (which is perfect in the summer). The wifi is stable, especially in my room. And the best part? The price was so cheap compared to other hotels in the Old Quarter. I totally recommend staying here!
Stayed in August 2024
Reviewed: 21 August 2024
Roxanne
VietnamNothing
It's located very close to the Old Quarter, which is lively and bustling, especially with the upcoming Mid-Autumn Festival in Vietnam. There are many fun places to visit nearby. Although it's near the market, it closes around 6 PM, so the area becomes quiet and safe at night. It's just a 2-minute walk to Dong Xuan Market, where you can find delicious food, clothes, and souvenirs. Nearby, there's a night market, but unfortunately, it only opens on weekends, so I didn’t get to visit. The staff at the hotel were a big highlight for me. They were friendly, helpful, and always ready to assist, even helping me order a Grab taxi. The location for getting a ride is just a 1-minute walk away. I booked a single room for a short stay, and it was very clean and had all the necessary amenities. If I have the chance to come back, I would love to book a room with a balcony overlooking the train tracks. Overall, a wonderful experience
Stayed in August 2024
Reviewed: 20 August 2024
Thùy
VietnamNothing
excellent service
Stayed in August 2024
Reviewed: 18 August 2024
Shanly
OmanCrowded access to the hotel.
Very friendly and helpful staff. Distance from the city center. Decent facility. Well maintained rooms.
Stayed in August 2024
Reviewed: 14 August 2024
Jeevan
AustraliaNothing
Very friendly and cooperative staff, well kept.
Stayed in August 2024
Reviewed: 12 August 2024
Laura
United KingdomLovely stay in a wonderful little hotel. The room was clean, and the bed was huge and very comfy. Would happily stay here again. Roxy was very accommodating and helpful if you needed anything.
Stayed in August 2024
Reviewed: 9 August 2024
Yuesen
ChinaNothing
Everything was as described. Very efficient, including the car & driver they sent to pick me up. Staff was friendly and the room was clean and comfy.
Stayed in July 2024
Reviewed: 8 August 2024
Hands
New ZealandGreat little hotel right in the heart of the old quarter. The staff were so lovely, I would highly recommend.
Stayed in July 2024
Reviewed: 6 August 2024
Fayis
IndiaThe attitude of the staff was excellent, very helpful, they have arranged taxi for me for airport transfer.
Stayed in August 2024
Reviewed: 31 July 2024
Campbell
AustraliaGetting lost every night when we staggered home. No fault of the hotels 😂😂😂
Very nice boutique hotel in a quiet area. Front of house staff excellent
Stayed in July 2024
Reviewed: 22 July 2024
Jessica
United KingdomCan be difficult to find due to road access for car/taxi but staff came to meet our taxi on arrival so we didn't struggle. I can see it could be an issue if you didn't communicate with staff prior to arrival.
Staff were so attentive. Nothing was too much trouble. Rooms were immaculate, balcony was spacious and great train track view. We would definitely stay again highly recommend.
Stayed in July 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content