164b Đường Hoàng Hoa Thám, Tây Hồ, Tay Ho, Hanoi, Vietnam
#21 of 884 hotels in Hanoi
Guests' ChoiceBased on 531 hotel reviews
9.4Cleanliness
9.7
Comfort
9.6
Location
8.4
Facilities
9.6
Staff
9.9
Value for money
9.5
Free WiFi
9.6
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End of dialog contentReviewed: 18 June 2024
Thanh
VietnamLack of restaurant and convenient store
Stayed in June 2024
Reviewed: 10 June 2024
Gabby
United KingdomGym was a bit basic with (as another reviewer said) no cleaning liquid, towels, water etc.
Swimming pool stunning and massive, with an outside area on the roof adjacent. Quiet. Rooms gorgeous. Everything was perfect. Wifi great.
Stayed in June 2024
Reviewed: 10 June 2024
Kentaro
JapanStaff, breakfast, location, wifi, room all good
Stayed in June 2024
Reviewed: 9 June 2024
Walter
AustraliaZilch
Staff were exceptionally exceptional with a fantastical twist shaken not stirred. The in room washing machine/dryer was well used and deserved.
Stayed in June 2024
Reviewed: 31 May 2024
Lucyia
TaiwanNA
Breakfast service is really thoughtful that base on personal demand to enjoy in the restaurant or room; room is bright and reassuring. Whole experience comfortable and relaxing.
Stayed in May 2024
Reviewed: 26 May 2024
Arthur
FranceVery well furnished apartments decorated with great taste. Everything is well thought, of quality and sobriety. The big swimming pool is salt water. Very nice to swim in it.
Stayed in May 2024
Reviewed: 15 May 2024
Oliver
United KingdomBreakfast service a little slow to replenish.
Room and facilities in hotel were everything and more. Whole place is spotless and brilliant value for money.
Stayed in April 2024
Reviewed: 14 May 2024
Jhih
TaiwanHowever, here a little far. Remember talk to taxi driver don't drive small road because the road here very small. Besides, when you go back from central city, it need to circle around. Another need to be careful is that when you used the wash machine, the white clothes were easy to become dark, maybe it use hot water to wash so it happens like this.
I like here the view, not expensive and have very good experience. First, breakfast is my most recommend, it look like a French restaurant. Second, it provides swimming pool and sauna so u can make you very relaxed. Final, the room also big and almost have everything you need at home. It is the first choice when you come to Hanoi first time!
Stayed in March 2024
Reviewed: 14 May 2024
Michelle
AustraliaThe beds were too hard and the facility was too far from downtown.
The rooms were of a large size and had good facilitie. The staff were very friendly and helpful
Stayed in May 2024
Reviewed: 8 May 2024
Kylea
AustraliaBeds were too hard, but the staff did what they could to accommodate
Clean and tidy, great facilities (gym,pool and sauna).
Stayed in May 2024
Reviewed: 7 May 2024
Tj
VietnamNA
Fabulous place to stay and staff and specially Manager and Breakfast chef was amazing, must visit
Stayed in May 2024
Reviewed: 5 May 2024
Jesse
AustraliaAmazing amenities and rooms, incredibly luxurious and affordable.
Stayed in May 2024
Reviewed: 3 May 2024
Benjamin
FranceNothing, it was amazing.
Great facilities, friendly staff, daily cleaning. The breakfast was very enjoyable too with lots of of options.
Stayed in May 2024
Reviewed: 2 May 2024
Jacob
GermanyI would have loved more vegan food options for breakfast. Something like fried tofu should be available every day - also in the interest of animal welfare and climate/environmental protection. Thank you so much!
amazing staff, great comfort and cleanliness
Stayed in March 2024
Reviewed: 1 May 2024
Don
United StatesWasher/dryer and parkings
Stayed in March 2024
Reviewed: 30 April 2024
Chris
GreeceAll good.
Spacious apt, clean and with all equipment needed to live-in.
Stayed in April 2024
Reviewed: 28 April 2024
Geoff
AustraliaNothing
An Extremely clean well appointed property. Being set back from main thoroughfares made for very peaceful evenings. The property is located very near Westlake itself (via secret gate🤣👍🏻) and with an easy grab ride to many attractions & quality restaurants.
Stayed in March 2024
Reviewed: 28 April 2024
Lukas
GermanyLocation in a crowded area.
Great gym with boxing bag and pool. Nixe room with washing machine.
Stayed in April 2024
Reviewed: 22 April 2024
Bull
New ZealandNoise from an adjoining property in the early evening - Dogs barking
Japanese style breakfast was delicious, room was spacious and well appointed.
Stayed in April 2024
Reviewed: 18 April 2024
Manoj
IndiaNot much, I wish the check in could be more flexible.
Really clean With washing machine and microwave. So convenient .
Stayed in April 2024
Reviewed: 18 April 2024
Charlotte
DenmarkOnly thing would be that it’s located in quite the busy area traffic wise, other than that it’s all in all an amazing hotel.
Absolutely the best hotel we’ve stayed at in Vietnam. Customer service is out of this world, all the staff are extremely friendly and helpful. Staff often checks in to see if everything is okay. Breakfast is repetitive but amazing and complimentary so no complaints there. The rooms are clean and the furnishings feel new. Even the housekeeping is super efficient, friendly and fast.
Stayed in April 2024
Reviewed: 18 April 2024
Karolina
United KingdomNice modern apartments. Very clean and fresh towels everyday. Toiletries were packed in paper packaging other than plastic. Nice continental breakfast with some traditional dishes like pho.
Stayed in April 2024
Reviewed: 12 April 2024
Mathieu
AustraliaAll staff were very nice, specially Ha, she is very helpful and nice.
Stayed in April 2024
Reviewed: 7 April 2024
Tien
AustraliaExceptional customer service. Staff were very proficient in english and were very accommodating. The breakfast buffet was very unique. I highly recommend this place to everyone. I will be back again in the future.
Stayed in April 2024
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