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Reviews of Ailen Hotel 2 stars

283/33 Pham Ngu Lao, District 1, Ho Chi Minh City, Vietnam

#448 of 1,055 hotels in Ho Chi Minh City

Guests' Choice

Review score

Based on 35 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 11 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Not very clean, we had to ask for a change of bedding, very uncomfortable high floors (even 5th), no lift

    Excellent location in District 1, everything within walking distance: opera house, market etc. Cafes, food - just walk out of the hotel and everything was available. Very helpful staff

    Stayed in October 2024

  • Reviewed: 15 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent staff, good value for money

    Stayed in October 2024

  • Reviewed: 23 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Best about hotel is location becose on walking street is to noisy all night and if hotels have windows to street side, hard to sleep. This hotel is on popular place but little inside small street, so is not noisy.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet seat could be cleaner. All night till 4 am there is a big noise from the party street

    New modern room with the fantastic view.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Superb Staff and Nice Cosy Hotel that is near to the attractions.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights

    Level 4 is too high for me to climb daily

    The Staff are really Nice, specially Mr Van who helped me with the Sim card, Change of Room and Booking of Tour. He is really nice and helpful

    Stayed in September 2024

  • Reviewed: 14 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is run down

    The location was great

    Stayed in June 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Had to walk up literally 99 stairs to get up to the room. Need to share one key card with your partner and need it to get into front entrance. Balcony was dusty and had no furniture.

    Good location. Helpful staff. Spacious room. Upgraded us to a balcony when we were early for our room.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    we enjoyed our stay
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    we liked

    was ok

    Stayed in January 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 4 nights

    Most days some people were hanging out in the lobby, which I found a bit unusual.

    Overall, it's good value for the money. Don't expect anything fancy, but the staff is nice and the location is great. Their slogan is that "we can make the best" and they delivered!

    Stayed in February 2024

  • Reviewed: 23 November 2023

    8.0
    Great place for backpackers and travellers.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    While the room was overall very clean, there was a bit of mold in the bathroom.

    The staff was super friendly and nice. Late night check in was possible. Communication in English was good. We could also book tours and busses there, which makes it super easy for travellers/backpackers. The room was clean. The location is great. There is also a party area not far away, but the hotel itself was quiet and we slept well.

    Stayed in November 2023

  • Reviewed: 15 November 2023

    8.0
    So friendly and super helpful staff! Really loved the people.
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The location is excellent.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    8.0
    Stayed here for 7 nights and did really enjoy it. The staff were SO nice and friendly. The location was great - right in
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    - Very specific for our room, there was a super annoying sound every time we flushed the toilet (15-20 seconds) - The breakfast could need some variation (but it was fine, though)

    - Awesome location - Super friendly staff - Nice and quite

    Stayed in November 2023

  • Reviewed: 19 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were very pleasant, helpful and friendly, organised a day trip for us also,. Location was excellent just off walking street, room was clean and bed was big and comfortable, all in all excellent value for money, highly recommend!

    Stayed in October 2024

  • Reviewed: 19 February 2024

    3.0
    Their slogan is "We can make the best", while in reality they can do a whole lot better
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Didn't have my room for the first night despite having made a reservation well in advance. They put me in an extremely moldy and smelly room for that night. After moving to my intended room, there was no hot water from the showers for the rest of my stay. The hotel lobby smelled often like burnt grease and there was probably a door to the kitchen of a restaurant from the 1st floor.

    Good location, friendly staff. WiFi was good.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was extremely noisy with guests and tenants in the building, plus the noise outside could be heard through the window. We stayed across the street a week previous and our experience was great, so we thought staying in the same location again would be a good idea but we were not impressed with this hotel at all

    Location

    Stayed in February 2024

  • Reviewed: 28 November 2023

    3.0
    Disappointing stay in the heart of HCMC
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    That they didn't clean our room in 4 days. The bathroom was absolutely horrendous, the smell was vulgar. Poor air con, in desperate need of a re-vamp

    The location was good & the staff were nice.

    Stayed in November 2023

  • Reviewed: 13 October 2023

    10
    Excellent
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is wonderful. Staffs are supper friendly and helpful. Room is nice and clean , ac , hot water, wifi ... are working well. Location is excellent, near Ben Thanh market, walking street, shopping malls, restaurants.... I had a wonderful stay in Ho Chi Minh city, definitely come back...

    Stayed in October 2023

  • Reviewed: 7 October 2023

    10
    The staff was very willing to help reccomend the best way to spend our holiday on south of Vietnam.. Room vas very clean
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothink

    Very comfortable in centrum of Saigon.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    1.0
    it's a room not hotel, small and small bad, no view
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Not clean and smell bad

    I will not come back

    Stayed in October 2023

  • Reviewed: 2 October 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room with City View
    • Stayed 4 nights

    Hotel is located at the back of a building so first night we could not find it as there is no main road fronting it. Just need to turn round the corner walk a few meters to locate. After first night, no problem at all. But perhaps good to let new customer be aware.

    Thomas the owner was probably one of the friendliest hotel owners I have met. Helped us in more ways than one. booked all our tours for us, attended to our compliants instantly. Hot water heater not working, replaced by a brand new one the next day. I forgot my USD 100 deposit with him, he reminded me and returned me. Thumbs up !

    Stayed in October 2023

  • Reviewed: 1 September 2023

    10
    Wonderful
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and good room, helpful and nice staff, they sell tours, tickets.... Will stay here again.

    Stayed in August 2023

  • Reviewed: 29 October 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: 14 August 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: 27 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2024

Showing 1 – 25

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