Great Service. Very kind staff. We were offered a free upgrade.

Stayed in June 2024

No hot water in the shower. There were a couple of misunderstandings with the staff but eventually they tried to partially make up for the inconvenience they created.

Great hospitality!

Stayed in June 2024

Nothing.

The location is great and the hotel room is well appointed. What makes this hotel truly stand apart is the staff. Everyone I met was most helpful, enthusiastic, and sincere. It is a true pleasure to stay here.

Stayed in June 2024

The property location was amazing Alex and Tommy were exceptional with their service

Stayed in June 2024

Balcony a little small. Breakfast a bit basic. Would be great if they'd offer milk alternatives like oatmilk or soya milk

Staff are very nice and friendly. Rooms are clean. Great location and good facilities.

Stayed in June 2024

We were hesitant at first to book a 4 star hotel. It was twice cheaper that the 5 star ones. But we only stayed for one day so we decided to git it a go and the hotel exceeded our expectations. The check in process was so nice. They sat us at the lobby greeted with fresh fruits while they processed our documents and the even upgraded 2 of our rooms for free. The staff is very friendly and helpful. I would definitely recommend this hotel.

Stayed in June 2024

Everything was perfect. !

Brilliant rooms, clean and brand new. Smart TV, excellent breakfast and wonderful helpful staff. Special thanks to Kim and Annie for making it a wonderful stay and a free upgrade to a VIP room with a luxury bath. Walking distance to the old quarter shopping are and train market .

Stayed in June 2024

location, cleanliness, staffs

Stayed in June 2024

nothing

Our stay at the Acoustic Hotel was fabulous. We stayed in a spacious suite in the adjacent building, featuring a beautiful bathroom and a private terrace. The room was very quiet. Breakfast was excellent, and the staff were friendly and attentive. We particularly enjoyed the rooftop bar, which served great cocktails. The Jacuzzi, with its stunning views and great music, was a highlight. The hotel is just a 15-minute walk from the center of Old Qatar, or a $2 Grab ride away.

Stayed in June 2024

Elevators a bit small, feels like little to no ac in hallways and elevators.

We book one night, but ending up staying 3 nights. They gave us an upgrade in their new premier building next door. Very well maintained hotel,great staff, wonderful selection for breakfast.

Stayed in June 2024

The Acoustic is one of the best hotels I have ever stayed in. It was flawlessly clean, had fantastic staff who were incredibly helpful, accommodating and polite, and who all spoke very good English. The room was large and immaculately presented, with an extremely comfortable bed and superb en-suite. The restaurant was excellent, fantastic food quality at a good price, well presented and with awesome views over the city - something the roof top bar can also boast! The breakfast was great, with lots of choice. My only disappointment is that we could only stay for one night.

Stayed in June 2024

Everything was top notch 👍

We had the most superb and wonderful stay in Acoustic hotel Hanoi. Lovely clean rooms with excellent breakfast and service. A special thank you to Mr Tommy at the reception who gave us the best information and day trips to take in Hanoi. His valuable tips and suggestions for restaurants, attractions and areas to go to made our stay extremely comfortable and enjoyable. He is definitely the GoTo man for all the best of Hanoi. We also appreciate and thank Kim and Hailey for the easy and smooth check-in and check-out process. They were always smiling and gracious. Lastly, the team of Vivian and Maria at the breakfast lounge were super hosts, kind, taking care of individual food preferences and making sure we had our plates full with delicious Vietnamese cuisine. We will definitely come back and stay at this gem of a hotel

Stayed in June 2024

Slow wifi

Staff

Stayed in June 2024

Nothing- it’s perfect place to stay if you want to experience a 5 star service

Perfect location and aamazing customer service

Stayed in June 2024

Nothing really.

The entire staff was friendly, helpful, and attentive to our needs. A special thank you to the manager of the rooftop bar who welcomed us for drinks in the evenings. We had an outstanding experience thanks to the entire staff, from the reception desk, the doormen, the restaurant staff the cleaning staff, to the maintenance staff. Thank you for making this stay flawless.

Stayed in June 2024

N/A

The breakfasts were out of this world, something for everyone. And I tried all of it. The location of the hotel is ideal for train street, the markets and within walking distance of the lake. Had a great experience on Halong Bay cruise which the Acoustic can organise for you.

Stayed in June 2024

Not applicable, liked everything.

The room was very nice. The location was great. The staff were friendly.

Stayed in June 2024

The hotel was amazing, the staff were very friendly and helpful, the hotel was very luxurious and breakfast was delicious 😋 I look forward to returning as soon as possible 😍

Stayed in May 2024

2 buildings but did not have internal route between them

nice location

Stayed in June 2024

The bathroom was small and awkward, but was clean and operationally perfect. The noise caused by inconsiderate guests on the floor near the elevator was annoying, but this is not the fault of the hotel.

Breakfast was good - same everyday but certainly adequate. Room was comfortable, but the balcony was not worth paying extra. A balcony view of the street would have been better. Bed was comfotable, wi-fi good, air-con great, reception and front office services were excellent. Location was very good and easy for Rideshare.

Stayed in June 2024

Food options and taste can be better

The room was big, modern, effective AC, clean

Stayed in June 2024

Nice and friendly teams, from the reception to the F&B teams. Ms. Kim attended to us professional during our check-in and everything was well organised. Room is clean and sound proofing from the road traffic is great. Location is perfect. Within 10-15 mins walk to all the main attractions. Highly recommended this hotel for leisure or business.

Stayed in June 2024

Nothing to not like. Everything was spectacular.

I usually dont ever write reviews but this property exceeded my expectations. They upgraded us to their biggest suite since we had kids and my kids had a blast and didnt want to leave the suite. Everything was top notch especially the service. Whenever I come back to Hanoi, this is where I would want to stay.

Stayed in June 2024

The staff are too good... Very helpfull... Location very good... 👌i forgot the lady name who greet us very very polite...

Stayed in June 2024