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  5. Reviews of Extended Stay America Suites - Detroit - Rochester Hills

Reviews of Extended Stay America Suites - Detroit - Rochester Hills

3576 Marketplace Circle, Rochester Hills, MI 48309, United States

#5 of 5 hotels in Rochester Hills

Guests' Choice

Review score

Based on 41 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.8

  • Location

    7.6

  • Facilities

    5.9

  • Staff

    7.0

  • Value for money

    6.4

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 25 July 2023

    5.0
    Don’t think I’ll be staying here in the next while
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very outdated. Cheap bed felt like a cot. No ice machines or water

    Easy access, good location

    Stayed in July 2023

  • Reviewed: 1 July 2023

    7.0
    Loved that it had a kitchenette, but if you plan on cooking you can’t cook 2 things at once unless they are tiny pots .
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loved that it had a kitchenette, but if you plan on cooking you can’t cook 2 things at once unless they are tiny pots .

    Stayed in June 2023

  • Reviewed: 12 September 2022

    5.0
    It was fair
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls needed painting. Beds slid. No kitchen utensils.

    Pillows. Elevator. Kitchen.

    Stayed in September 2022

  • Reviewed: 11 September 2022

    6.0
    Not a bad place to stay when traveling with a pet.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Highway was extremely loud at night. Found a cockroach in our bathroom.

    Room had a small kitchen, was clean and staff was very polite and accommodating. we were able to get an early check in for 10am. awesome pet policy.

    Stayed in September 2022

  • Reviewed: 18 August 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 10 nights
    • Submitted via mobile

    one cart and it was breaking down the police was going through parking lot reading people tags and waited for me and husband to come outside for something that was not criminal and had us feel so uncomfortable as so many cars pulled up making us look like criminals.

    close to Pontiac

    Stayed in August 2022

  • Reviewed: 27 June 2022

    5.0
    Okay for one night and I was gone before 8am and the desk wasn't open but,
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    That fact that I would need to buy a dish and pan set

    The bed was kind of comfortable

    Stayed in June 2022

  • Reviewed: 7 June 2022

    7.0
    My stay at the hotel was good and fair.
    • Leisure trip
    • Family with young children
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 14 nights

    I believe the cleaning services should be done more often and not every two weeks. At least, the hotel provided clean towels when I requested.

    The room was comfortable and the kitchen in the room helped me a lot during my stay at the hotel. Also, the hotel is well located, close to groceries stores and malls.

    Stayed in May 2022

  • Reviewed: 21 May 2024

    4.0
    Could not get out of there fast enough.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was dirty, inside the rooms, the hallways, and elevator.

    Nothing

    Stayed in May 2024

  • Reviewed: 1 April 2024

    10
    It was nice place and friendly stuff.
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quite and comfortable

    Stayed in March 2024

  • Reviewed: 31 July 2023

    1.0
    Worst stay I ever had
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For alarm going off 230 am bc drunks making popcorn

    Quite and clean

    Stayed in July 2023

  • Reviewed: 24 October 2022

    2.0
    paid a lot of money for just a bed on a glorified pull out frame.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    see above.

    don't expect anything other than a bed to sleep on there were no coffee maker in room a they charge you if you want one. the sheets were stained. spider in bathroom sink with a full web. only time I saw anyone at the desk was at check in. otherwise nobody around.

    Stayed in October 2022

  • Reviewed: 24 September 2022

    4.0
    very MID
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    dirty but clean had hair on the bed the floor was filthy everything wood the hallway and room stank

    it was by me

    Stayed in September 2022

  • Reviewed: 19 September 2022

    10
    very nice place
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in September 2022

  • Reviewed: 16 September 2022

    10
    great staff property and stay
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    nothing

    location

    Stayed in September 2022

  • Reviewed: 8 August 2022

    10
    Good stay but alright service
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one device can be in WiFi or u pay extra for it and pans and pots for the kitchen and extra towels or shower stuff was extra cost but also couldn’t get it for $107.50 he wouldn’t price match said it was booking fault it was $109.50 which is the same as it would’ve been on their own website still a good deal but not what it should’ve been also had to wait like 20-30 mins to check in bc the staff was somewhere doing something and none of the phones got answered

    The room was good and Clean it was a nice hotel

    Stayed in August 2022

  • Reviewed: 6 August 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 12 nights
    • Submitted via mobile

    On purposely booked room with kitchenette. All kitchen supplies had to be bought. No toaster no coffee pot. Had to pay a $1.37 a day linen fee. But had to call the cell to get anyone for desk

    The location was good.

    Stayed in August 2022

  • Reviewed: 16 July 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very bad experience very Dirty hair in the bath smoke very strong

    Stayed in July 2022

  • Reviewed: 27 November 2021

    3.0
    Worst Stay Ever
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The other neighbors was loud all night, the whole building flooded, including my room. Several times I asked for a refund, but they only gave it to me after the pipes busted in the whole building. Will not be going back their. They staff was very young & didnt know much..

    The bed was comfy

    Stayed in November 2021

  • Reviewed: 11 October 2021

    4.0
    Waste of money
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast, no wifi no coffee not even a complimentary bottled water. Dog poop in the hallway. Cops came in due to some incident. No staff at night.

    Parking

    Stayed in October 2021

  • Reviewed: 22 August 2021

    8.0
    Very pleasant experience. I would go back.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No Kleenex in room. Parking lot had a lot of trash. Didn't know that they didn't accept cash, but I had a card.

    Location. Quiet room. Laminate flooring.

    Stayed in August 2021

  • Reviewed: 12 August 2021

    1.0
    I would never stay in this hotel again.
    • Leisure trip
    • Couple
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Don't charge ppl extra for room service and pots and pans for rooms. Purchase better fridges so your guests don't have broken fridges and have to throw out hundreds of dollars of food. Don't be stingy and not refund your guests when your fridges Don't work. Buy better stoves.

    Nothing

    Stayed in July 2021

  • Reviewed: 8 August 2021

    1.0
    Poor
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty, unsanitary, hair and dirt all over the place not worth $120

    Nothing

    Stayed in August 2021

  • Reviewed: 11 July 2021

    1.0
    Very poor
    • Couple
    • Queen Room with Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything. I couldn't even get into the hotel, I was struggling and had to be on the phone for like 15 minutes So that someone can open the door. I check in and everything and we get to a room. The bed was really flimsy, the fridge smelled really bad and it was not even cold. There were memos in the elevator that made me think people live in this hotel, it doesn't seem like a hotel. I'm really shocked because the online photos and everything really misrepresented what the hotel actually is. There was only one person working when I was trying to check out this morning, and they were dealing with someone's toilet overflowing. The only solution they had was a fan. They had nothing to actually clean it up with. All the other guests in the hotel were very strange, there was an older gentleman just loitering in the lobby. There's a worker from Meijer, who I suspected lived there. None of the people that I saw looked very clean. I definitely would not stay there again.

    The air conditioning worked good. The bathroom was actually nice and clean.

    Stayed in July 2021

  • Reviewed: 29 November 2022

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in November 2022

Showing 1 – 25

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