I was not happy my first night staying, the room that I had requested and payed for was not the one given to me. My husband and me had to go back down and talk to the front desk to express our concern, and could not resolve the problem till the next day. I feel like I over payed for that first night due to the fact that the room was not what I payed for. Would love to stay again but it’ll be something I’ll have to think twice before making this big purchase once more.

The spa was a good and relaxing experience

Stayed in January 2024

I found a cockroach in the room, and the balcony wasn’t very clean. I also didn’t like that the hotel did not have any stations for pet relief/no trash cans with pet waste bags so easily clean up after my pet. The breakfast was misleading since the reservation said breakfast included but that wasn’t actually true. There was a $50 credit for breakfast for the entire stay, but the restaurant available for breakfast was definitely expensive and the credit only covered 1 breakfast. Also, I ordered room service and the cheese cake was terrible. It takes like cream cheese with icing on top.

I like the privacy of the room and the friendliness of the staff. The location and proximity to the beach was great.

Stayed in October 2023

The bathroom lighting is terrible very dark but room was great view!

Great location food is really good

Stayed in September 2023

It felt a little dated and the rooms didn’t feel entirely clean.

The pool was comfortable and the restaurants were good.

Stayed in September 2023

First when I did the check In ( I send message to the Hotel to check in early I show up at 2:30pm) the room the give me was not ready . The pillows don’t have pillow cases And also no towels on the bathroom . When I ask the lady from housekeeping. She said the room was not ready yet . For been 5 star hotel was not worth the money I paid . The pillows need to be change And also the toilet room the door can’t be able to close and open . Because the pillow don’t have cover and can see old blood on the pillow ( dry) if that have the cover of course I won’t be able to see but that was not the case . Then my stay was only for two days . When it was chance to go the pool with my daughter the water was so cold I can pass that but I feel very uncomfortable with some guesses that have children ( playing with the sun cream lotion , taking the small cup inside the pool ) this make the pool water look terrible and was not body to tell anything to the parents to the kids that was not to play with . And also was not towel for the pool chairs .

The location and the perfect view of the ocean . The house keeping lady was very nice always offer to help .

Stayed in September 2023

Elevators

The elevators are terrible at times we had to wait 15-20 minutes

Stayed in June 2023

the rooms were out dated, definitely could use some updating. we had water puddling in the hallway in front of our door, which was brought to the attention of the facilities staff more than once. the ac vents were condensation so badly it was dripping constantly. the shower wasn’t cleaned properly. there was residual sand along the edges and the room and hallway had a pungent musty smell.

location was great and the restaurants within the hotel were so good!

Stayed in April 2023

Cleanliness of room wasn't great and the AC vents above the bed kept dripping onto the nightstands and the bedding.

View was great, staff very friendly

Stayed in April 2023

It was clean enough but not spotless.

We booked the “Sensational” room and the ocean view was outstanding. Another plus was that the breeze on our high floor kept the bugs at bay.

Stayed in July 2022

the construction that is going on

the living room lounge

Stayed in August 2022

I didn’t know the main pool was closed until after I booked. Probably would have chosen to stay elsewhere.

The W had lots of amenities and good service.

Stayed in August 2022

we have to call twice to get the room service cleaning sometimes there were no beach umbrellas and chairs available

location

Stayed in July 2022

No real child friendly facilities and very expensive room with very uncomfortable fold out bed, so much so we had to have 3 & 3 in double beds, breakfast was not great either

Pool area & DJ

Stayed in July 2022

The suite was run down with poor water pressure and drainage. The cleaning staff did the absolute minimum even though we only had them to clean one day out of our 4 day staff. They did not clean bathroom floors or dust. The pool areas really need a refresh. I didn’t like the dirty cushions or wholes in the towels and covers. The residential pool may have been contaminated because my friend and I both ended up with white rashes on our legs.

The staff, public spaces and the food were absolutely amazing!

Stayed in June 2022

The pool area was not very clean

Stayed in July 2022

The condition of the room was not what I am used to. It was clean but the wear on the bathroom was evident.

The location was great, the room was not what I expected at the other W properties I previously stayed at. For the price I expected more than the room I was given.

Stayed in June 2022

I was put into the wrong room . but then it got resolved.

very spacious and everything look nice .

Stayed in June 2022

The $47.00 plus tax for valet parking which it was not mentioned at all on arrival , total $200 Its not right because was never mentioned when we checked in

Good location, good room service, Raul front desk is very professional and very welcoming

Stayed in March 2022

The room was too dark. Not enough lights.

Stayed in March 2022

Room was not as advertised.

Location.

Stayed in February 2022

poor housekeeping, very noisy strip outside, poor lighting in rooms, pools looked beat up..

close to beach, good gym and WiFi

Stayed in January 2022

1) Multiple rooms had issues with bathroom water not working properly (shower, etc) during peak usage 2) The hotel's handling of the situation above (1) was very poor and disorganized

The room was spacious with an amazing view. The beach was clean and beautiful, and the hotel staff at the beach was very helpful

Stayed in December 2021

Hotel is a bit run down. Pool area needs some updating. Chairs were ripped and dirty. Pool is extremely crowded during weekends as it becomes a club and outsiders can pay to get in. More staff are needed to keep it clean!

Location and views were ideal. Steakhouse in hotel is amazing!

Stayed in November 2021

The pull out couch had a gross stain inside. The kitchen came with pots but no spatulas to cook with. No room service during the day was a huge bummer. The pool closes to early The motto whatever whenever doesn’t exist like it use to.

Great location

Stayed in August 2021