Pool was small and too crowded

Comfortable room.

Stayed in June 2024

The pool closes at 8pm. Food seemed overpriced for quality.

It is a beautiful property and very clean. Staff was friendly and welcoming.

Stayed in June 2024

The fee for parking. I believe, parking should be included in the booking. They did offer a remote parking a little less than block away but it would make this hotel much more special if parking was included for guests, especially the ones that book a higher tier rooms like we did.

We were out of power for a couple of days so we decided it was time to book a hotel, chose Virgin. Our miserable week turned into a wonderful staycation!

Stayed in May 2024

There was a little trash in the pool but it wasn’t their fault. People were misbehaving and it was windy. They cleaned it really fast though. Also the hot tub was closed for renovation but that just means it will be even better next time.

The style!

Stayed in May 2024

Some of our light switches didn't work (could've been due to heavy use.

The finishes in our room were gorgeous and the view was hard to beat!

Stayed in May 2024

Pool was amazing, rooms were super comfortable and dark at night! Hahaha I dunno if this is a complaint or an observation about Texas, but the portions were huge.

Stayed in May 2024

That you could only valet park

The ambiance was great! Loved the rooms, very comfortable but stylish.

Stayed in May 2024

Price… seems high for size of the room

Great Location, Staff great

Stayed in May 2024

nothing

everything

Stayed in May 2024

There wasn't much we didn't like! The only thing that was a little odd very the light switches and automatic lights. It took us a few tries to figure out what did what. The closet area has automatic motion lights which were great, except for in the middle of the night when someone went to use the restroom and light filled the bedroom.

This was our first time at a Virgin hotel, and I was excellent. The hotel is very cool and well decorated. The bar was lively had both delicious alcoholic and non-alcoholic drink options. We also enjoyed the breakfast menu. The rooms are lovely and very comfortable. The room has a very robust bar and snack selection. The shower was quite large and I especially enjoyed the separate makeup vanity. You can tell they had a "consumer mindset" when designing and outfitting the room - a lot of very nice extra touches, including a wireless phone charger and yoga mat.

Stayed in April 2024

Lighting was limited in the room and the bathroom layout wasn't functional for two people. It felt weird walking into the bathroom as soon as you open the hotel room door and the shower door let lots of water out onto the floor.

Loved the modern upscale feeling

Stayed in March 2024

Cleanliness

Stayed in March 2024

The coffee shop could be better with selections and quality. The hot tub was broken and it was one of the main reasons we booked this hotel-

Beautiful aesthetic

Stayed in March 2024

The sheets were thin and seemed low quality. The hotel claimed a house car for rides but it was in below empty when we tried to use it which showed very poor planning by valet staff. Getting our car instead was time consuming. Getting in and out if the hotel was hard because of the construction. The hot tub was out of order and the ice machine on our floor was also broken. The non rain shower was pretty weak.

Loved the theme of the hotel. Great work out facilities. The elevators were fast. It was clean and tidy. The room service was fast and the food was solidly good and warm. The bed was comfortable too. The blackout curtains were appreciated.

Stayed in February 2024

Nothing. This is an exceptional property!

LOVED every single thing about this property. The staff makes you feel like royalty. There is a car service that will take you within a 3 mile radius (make sure to tip well that is how they make money for driving). The room was spotless and state of the art. The beds were the most comfortable I have probably EVER slept in. The shower is huge and awesome. There is a stocked fridge and bar in the room if you choose (we did not). The bar was fantastic… the “shag room” was an awesome 70’s vibe that my daughter loved to sit in for her 21st birthday. The bartender recognized my special needs son and brought him a soda in a plastic cup with a lid. The staff checks on you to make sure everything is up to your liking. It was our first time ever staying at a Virgin property but will be seeking them out when we travel. I just wish they were in more cities so we could stay at more! Located in the design district of Dallas… very safe area. Do yourself a favor and stay at this hotel when in the Dallas area!

Stayed in February 2024

Not a lot of fresh healthy stuff on the menu

Location was OK but a very limited choice on the menu .

Stayed in November 2023

I had asked for some decoration in the room so that the room would look a little more in line with the anniversary date with my girlfriend but this did not happen.

Everything was great

Stayed in November 2023

Lots of road construction

Contemporary decor

Stayed in November 2023

it was our first time staying at Virgin Hotels especially in dallas and from the moment the lovely guys from the valet service took over the car until we stepped inside i and my mom felt at home we felt good beds so comfy hotel is so with its time and the people so friendly for a very expensive hotel very good service .

Stayed in November 2023

The sound insulation between rooms wasn’t very good as we could hear the neighbors on each side. Hallway sound insulation was good though. The window also was not insulated to temperature. If the shade was up the room was easily stifling with the sun coming through.

The overall design and decor were great. Love the vibe.

Stayed in November 2023

One lady At the reception was not nice But everything was good in the hotel

Stayed in October 2023

Seemed a little under staffed at breakfast so service was a little slow.

Eclectic decor, restaurant, bar and coffee at the location, employees were very helpful and polite.

Stayed in October 2023

Very high end and just really cool. Artwork and furnishings and decor was fun. Love the look. Especially being an interior designer

Stayed in October 2023

The only thing that could have been better was being able to stay a few more days.

I thought that the breakfast was excellent and the location was very easy to get in sand out of and right in the heart of the arts district.

Stayed in August 2023