Our AC unit in our bedroom didn't work right, the fireplace left a bad smell in the room after it was turned on, and our tv remote in the living room was missing (they gave us a new remote)

Room was nice and staff was friendly.

Stayed in September 2024

Game room overpriced

Clean and good quality people.

Stayed in September 2024

The room

Stayed in August 2024

Easy access to the facility. Staff very helpful and friendly.

Stayed in September 2024

But. The pull out couch. It’s a medieval torture!!! You can feel every single spring - zero padding or mattress topper, I had back pain for 2 days after. Also the bathroom had long black hair on the floor and in the tub. So wish the cleaning crew double check it. Weird moisty/old stuff (?) smell in the room. And extremely too much air freshener in the lobby.

I wasn’t our first time in Timber Ridge. Kids love the water park, the location is nice.

Stayed in September 2024

Booking.com allowed me to book 2 adults and 3 children, but when we arrived at the facility, there were only 4 wristbands available for us since the room at Timber Ridge is built for 4 people, not 5. (tere are 5+ rooms - but that is not what was originally booked through booking.com) Timber Ridge graciously gave us a 5th wristband, but booking.com has no filter to stop someone from paying for a 4 person room. I simply booked what came up through the search for 5 people on booking.com - not a pleasant experience to suddenly owe another $500 on site. This is not the first time booking.com has not been completely "synced" with the property I book, so I will probably choose another site or direct to the hotel next time.

Rooms were big with separate room for parents. Loved the fireplace and outdoor balcony.

Stayed in August 2024

The room didn't seem to be vacuumed before we got there. And the pool was very shallow. There was really not too much to do other than a couple slides and the lazy river unless you have really young kids.

The room we stayed in was amazing and had a great view. The restaurant at the hotel was amazing. Great food and the server was awesome. Cute gift shop as well. All the staff we encountered were great.

Stayed in August 2024

Friendly staff, clean rooms

Stayed in August 2024

Hotel is perfect for large group gatherings. Staffs are friendly. Rooms are clean.

Stayed in August 2024

None

Facilities

Stayed in July 2024

The extra activities where not explained well.

The over all stay

Stayed in July 2024

The arcades, bowling were very pricey. The

The Waterpark,

Stayed in July 2024

No gym at this location, the waterpark could have opened a bit earlier.

Great Waterpark and lovely double bedroom apartment

Stayed in July 2024

Restaurant

Good

Stayed in July 2024

Housekeeping can be improved upon. I had to make numerous calls when our dishwasher stopped working and leaked all over the kitchen. I didn’t see the urgency to fix the issue knowing that it can be harmful to the kids as they can slip.

The location and the fact that it caters to needs of toddlers

Stayed in May 2024

It was amazing for the first time stay at here. If you are a family with kids, i strongly recommend this place.

Stayed in June 2024

Beds absolutely not comfortable. We was Two adults two kids. We paid With tax $335 per night.One full bed In bedroom and one very uncomfortable pull up sofa for kids.? Water park closed on weekend at 9:30pm I think so early. Only two slides and lazy river. Kitchen missing lot of stuff. No table spoons at all only small tea spoons. Not even one frying pan only cooking pots. So not so much choose to make foods. No cutting knife at all.blender not worked. Restaurant over prices. Glass of carbonated water $3, same like sodas.glass of cheep wine $13

Stayed in June 2024

I did not like having a lot of kids above the room that we had, it sounded like a stampede for 32 minutes straight. we finally asked to be moved and it was granted.

I liked the area, the cleanliness and the friendly staff. The rooms were nice and comfortable and the kitchen was a plus.

Stayed in June 2024

It was fun for the families. The restaurant was good.

Family stayed at the TRL too.

Stayed in May 2024

The only think is I wish it was a little more affordable.

Everything was very nice. I love the new patio and the kids loved the new slides in the waterpark. The room was very clean and accommodating as usual. We love Timber Ridge!

Stayed in May 2024

The room smelled like food was fried in there all day

Stayed in April 2024

I wish it had more options for food!

I love the new remodeled kids section!! Great update!!!

Stayed in April 2024

I did not like the waterpark hours or the high prices at the restaurant. Also, there was a language barrier with the housekeeping staff, which made it difficult to communicate what our needs were. One of the staff had to use a phone to communicate.

I love how close it is to downtown. The room we had was perfect for our family, however we did bring an air mattress to make sure everyone had a bed.

Stayed in April 2024

The accommodation to get in the pool wasn't designed for beginners.

Water park was nice, staff was friendly

Stayed in April 2024