The room service was not top. Everyday some items that had to be refreshed in the room where forgotten: sometimes it was the towels, another day it was the water, etc. We had to call the room-manager a few times to fix appliences that were not working.

The Hotel is located in the heart of Manhattan, in a very safe and agreeable district. Thee Subway is very close, lots of restaurants and coffe shops, Brodway and Time Square are just in walking distance. The Hotel has the charme of the old NY hotels, and staff at the reception is very helpful. The Hotel restaurant serves excellent meals and breakfasts at a reasonable price.

Stayed in May 2024

Nothing really. Always delivers. Always a fav place for us.

Great location for us. Easy to catch a train anywhere in the city from this area. 10 minute walk to Times/Theatres. Easy access to Central Park. Good coffee within 5 minutes walk. Randolfs is classic spot. Staff are great. Our fav spot from a cost/benefit standpoint in Midtown. Classic hotel.

Stayed in February 2024

The bathroom was a little small and the fan was too noisy. Cellphone reception wasn’t good.

I liked the room. It was excellent. The room size was great, roomy. I loved the seating arrangement.

Stayed in May 2024

Not enough elevators, had to wait for 10 min

Location is perfect

Stayed in May 2024

Nothing!

The staff were very kind and the hotel was beautiful

Stayed in March 2024

One ply toilet paper

Location

Stayed in May 2024

Room was heading towards 6h Ave -> quite noisy until midnight. Sleeping with ear plugs helped! The elevators were the bottleneck of getting into and out of the building, especially in the mornings it could take several minutes of waiting until one gets down into the lobby. The fitness "room" is short-equipped with several treadmills, some dumbbells, one tower for multifunctional exercises. Everything clean and bright,nonetheless. And hey, there is a room for workout!

From the beginning staff was very into providing a very pleasant and comfortable stay, every question was answered patiently and enriched with details, request for additional exchanges of towels were regarded no problem. The room we booked (3 adults from one family) was sufficient for ur needs as we just used the hotel room for sleeping, I guess regarding working guests with need for more space it would be not spacious enough rsp. there was a lack of additional opportunities for storage. Room was clean and cleaned everyday, furniture a bit run-down, but well mantained.

Stayed in April 2024

Niet van toepassing

The location was perfect. But the ambiance and relaxt atmosphere and the friendliness liked us the most!

Stayed in May 2024

Prices are quite high but for a reasonable sized room in NYC terms probably the new normal.

Always quiet, comfortable and welcoming

Stayed in April 2024

Amazing mid location - opposite MOMA, one block from 5th Ave. Beautiful mid-town views from the room.

Stayed in May 2024

I tried breakfast on first day, never tried again: people working there were slow and weren’t happy. Dishes were too expensive, the service and the dishes weren’t worth of those prices.

Cleanliness was satisfying! Room was very nice.

Stayed in April 2024

You hear to much of your neighbors on and above the floor and the bathroom door squeaks.

The good and friendly service.

Stayed in May 2024

Bathroom is small and poor lighting

Our room had so much space! Corner room, large just fabulous

Stayed in April 2024

On the check in I was charged $400 more than my original price and girl on the reception was rude . So I complained to management and got a call from FD manager and she explained it was a deposit for any accident. She was polite and explained clearly. But I think they have to provide this information for customers in their confirmation email and don't make people stressed out about extra charge ( and I checked - no information about that policy anywhere) They have soundproofing which helps not hearing your next door neighbor snores but it not really helps with outside noise. It's Manhattan 😬 so if you a light-sleeper ask for higher floor (we were on the 3rd and I couldn't sleep well any of 4 nights). But the room is large not the closet as in other hotels ( we had double beds which also not a popular option for NY hotels). There were no tea bags but coffee - maybe we need to ask. And our shower gel was empty but was refilled quickly after call.

Great location, better price than other, nice interior. The room is large -not the closet as in other hotels ( we had double beds which also not a popular option for NY hotels).

Stayed in May 2024

We had two bookings and it took a long time to get an answer from staff about our room and we were told inconsistent things by different staff members. We asked for a third glass for our room as we had three people but this was not able to be provided only plastic cups.

Room was very spacious and impeccably cleaned every day. Cleaning staff were great and hotel was in a fantastic location. I would highly recommend it.

Stayed in April 2024

The room didin't have much of a view and the room lacked a microwave (which would have been an asset). The package receipt charge was excessive, especially for small items.

The hotel had a nostalgic elegance about the setting. The staff was knowledgeable about the area and gave assistance with transportation logistics.

Stayed in March 2024

The facilities are outdated. Elevators are slow, and have a long wait.

We took a suite, it was convenient. Good location.

Stayed in April 2024

Location , quiet, clean , history of the hotel.

Stayed in April 2024

Sometimes had to wait for the elevator.

The room was big and in good condition. I liked the English style.

Stayed in April 2024

Such a gracious and elegant older property has slow elevators and somewhat cramped baths.

We enjoyed the comfort of this gracious hotel and its friendly and welcoming staff. Its location near many restaurants and a 10 Minute walk to the theater- minus the hubub of Times Square were pluses. .

Stayed in April 2024

Obviously the hotel is old and is looking a bit tired in the rooms. There were a few broken things in the room and even the linen had holes in them. I had to search for a dropped earring and looking under the beds was quite unpleasant. There were dead cockroaches in the light fittings.

The hotel is in a wonderful location, so close to 5th Avenue, MOMA, Central Park and Times Square. The staff were all so friendly and welcoming and all seemed really happy to be working there. The beds were comfortable, plenty of hot water and the mineral water was much appreciated.

Stayed in April 2024

The bathroom is a bit old, the head shower is small and not strong.

The staff were very nice, the hotel location is great, big and comfortable rooms, quiet and clean.

Stayed in April 2024

Shower pressure was not good.

Great location. Very helpful, friendly staff. Spacious rooms.

Stayed in April 2024

Great location, room was spacious and clean.

Stayed in April 2024

Could not see out windows.

Staff Location

Stayed in April 2024